The Digital Revolution: Winning the Digital Customer — Understanding Digital Transformation for Utilities

Publish date:

Whatever the context, people use digital devices and social media to interact with others and find information. They expect the same when connecting with their Utility company. Utility customers want to use the channel of their choice to check bills, search for a better tariff or report an issue — and they want a rapid, personalized response. […]

Whatever the context, people use digital devices and social media to interact with others and find information. They expect the same when connecting with their Utility company.

Utility customers want to use the channel of their choice to check bills, search for a better tariff or report an issue — and they want a rapid, personalized response. Here’s how a Utility can build a customer-centric digital platform with Capgemini and salesforce.com to win over the digital customer.

sdfc_utilities_pov_2014...

File size: 1.32 MB File type: PDF

Related Resources

Get The Future You Want

A new brand promise that captures the spirit of Capgemini

Power efficiency, continuous improvement, and cost reduction

ADMnext can help lower application maintenance costs, manage a complicated landscape, and...

Accelerate future change

ADMnext can assist in improving productivity and competitiveness with structured innovation...