In the last few years the global payments industry has seen a shift from cash to non-cash transactions, resulting in increased investments to improve the payments infrastructure, the launch of innovative product and services offerings, rising fraud concerns and cross-regional impact of regulations. As mobile and e-payments have emerged as alternatives to traditional payment instruments, banks and non-banks are collaborating more for mobile payments infrastructure, as well as emerging hybrid and innovative instruments. Moreover, as banks continue to realize the importance of innovation in the payments industry, they are making strides in offering newer and more progressive ways to cater to their customers’ evolving preferences.
HFS’ perspective on the new era of business services
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