Straight-Through Processing – the digital transformation of customer experience

| Point of View

Increase sales, reduce fulfillment times and costs

Leading organizations are now adopting digital technologies in ways that increase sales by up to 30%, reduce fulfillment times by up to 80% and bring cost savings of up to 20%. This opportunity (or threat for those that fall behind) comes from digitizing every aspect of the customer experience, from sales to customer service.

Capgemini’s Straight-Through Processing (STP) solution is a proven way to do this. It replaces physical and paper-based activities with digital ones so that customers can complete any transaction or interaction in a single channel, without manual intervention.

To customers, organizations that can provide this unified end-to-end experience become the providers of choice.