Seamless Customer Engagement for Retail

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Retail customer behaviour has fundamentally changed, driven by a number of technological, economic and societal changes, which has made improving customer engagement a strategic imperative for many retailers.

Delivering engaging experiences across the customer lifecycle has always been an important part of a successful retailer’s DNA. Retailers should be able to define clearly the business and IT capabilities that will help to provide a seamless customer engagement.

Capgemini’s seamless customer engagement offer is about helping our retail clients put their customers at the heart of their business, enabling them to deliver more relevant, seamless and personal interactions to customers, leading to increased loyalty.


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