Real-time Dialogue: Re-establishing a Conversation with your Customers in a Digital World

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Capgemini believes that in the digital world, companies have adopted an approach of talking AT customers, rather than WITH them. A fundamental human characteristic has been forgotten: We like to engage in conversation, where we both hear and are heard. Our animation shows how if a dialogue is re-established, it becomes possible to present customers […]

Capgemini believes that in the digital world, companies have adopted an approach of talking AT customers, rather than WITH them. A fundamental human characteristic has been forgotten: We like to engage in conversation, where we both hear and are heard. Our animation shows how if a dialogue is re-established, it becomes possible to present customers with ever more individualized and relevant offers.

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