Capgemini believes that in the digital world, companies have adopted an approach of talking AT customers, rather than WITH them. A fundamental human characteristic has been forgotten: We like to engage in conversation, where we both hear and are heard. Our animation shows how if a dialogue is re-established, it becomes possible to present customers with ever more individualized and relevant offers.
HFS’ perspective on the new era of business services
Learn more about developing a multinational 5G/Edge strategy for the Intelligent Industry –...