Real-time Dialogue: Re-establishing a Conversation with your Customers in a Digital World

Publish date:

Capgemini believes that in the digital world, companies have adopted an approach of talking AT customers, rather than WITH them. A fundamental human characteristic has been forgotten: We like to engage in conversation, where we both hear and are heard. Our animation shows how if a dialogue is re-established, it becomes possible to present customers […]

Capgemini believes that in the digital world, companies have adopted an approach of talking AT customers, rather than WITH them. A fundamental human characteristic has been forgotten: We like to engage in conversation, where we both hear and are heard. Our animation shows how if a dialogue is re-established, it becomes possible to present customers with ever more individualized and relevant offers.

Related Resources

AI Glass Box

Are you getting the most out of your Machine Learning model?

Servitization with SAP S/4HANA®

Satisfied with one-off deals? Or looking to secure a recurring competitive advantage