Focusing on the customer experience, the solution can provide self-service articles, online application flows, visibility into currently owned products, and Einstein bots to provide customers the ability to self-service, driving efficiency and reducing demand on other service channels.
The employee experience can be enhanced by use of internal knowledge documents serving up relevant documentation to employees, CTI integration with Amazon Connect, warm transfers from bots to service reps, and guided servicing actions using lightning flows.
This solution can be easily utilized to improve client satisfaction, expedite requests, and provide savvy customers the tools they expect to manage their financial relationship within your organization.
Why choose Capgemini?
A leading provider of end-to-end customer lifecycle management solutions on Salesforce
- Salesforce partner since 2007 with 5000+ Salesforce professionals and 9000+ certifications.
- Leading Systems Integrator on the Salesforce Partner Value Index with a score of 9.7 out of 10
- Knowledge and expertise to identify and solve functional service process gaps to improve customer satisfaction.
- Specialized client experience in projects across many industries that require complex, business-oriented processes.
- Broad industry expertise to serve banking capital market and insurance industries.