SaskTel modernizes systems, improves CRM architecture, and enhances customer experience

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Capgemini partners with a Canadian telecom operator to deploy Oracle Siebel CRM, simplifying order management and enhancing the agent-customer interaction.

SaskTel engaged Capgemini to implement a refined CRM architecture in a phased, multi-year project with the objective of consolidating customer account views across business lines to simplify the process of capturing order quotes, automating pricing and bundled rate calculations in an out of the box solution with minimal customization and maintenance costs.

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