Next Generation Global Business Services

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Organizations are operating in an increasingly global environment and yet in an online and connected world they need to be ever more mindful of the ‘audience of one’, the individual customer. How successful they are at addressing this micro level has a fundamental bearing on outcomes at the enterprise level. If organizations are to succeed […]

Organizations are operating in an increasingly global environment and yet in an online and connected world they need to be ever more mindful of the ‘audience of one’, the individual customer. How successful they are at addressing this micro level has a fundamental bearing on outcomes at the enterprise level. If organizations are to succeed this must be the year the next generation of Global Business Services become Digital Business Services. This paper explains how.

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