Loyalty Deciphered: What about the Netherlands?

Publish date:

Loyalty Deciphered—How Emotions Drive Genuine Engagement. Read on for more information.

Emotions play a far greater role in creating loyalty than current approaches recognize

Are your customers as loyal as you think they are? Our study found 72% of executives in the Netherlands believe their organizations are making an emotional connection with consumers, but only 13% of those consumers agree.

According to a new report from Capgemini’s Digital Transformation Institute, “Loyalty Deciphered—How Emotions Drive Genuine Engagement,” getting the emotional connection right has powerful benefits.

 

“Loyalty Deciphered—How Emotions Drive Genuine Engagement” surveyed over 1,000 consumers and 60 executives in the Netherlands. It explains:

  • How emotions drive loyalty and which emotions have the strongest impact
  • Which consumers to target with emotional engagement and why
  • What you can do to build closer emotional connections with consumers

Download the report for 37-pages of emotion-building insights and download the Netherlands specific infographic.

Loyalty Deciphered Research...

File size: 2.68 MB File type: PDF

Loyalty Deciphered Netherlands...

File size: 199.75 KB File type: PDF

Related Resources

digital customer experience

Brochure: Connected Workspace

Your apps and data, your way.

digital customer experience

Capgemini’s Horizon program for SAP Commerce Cloud

How to seamlessly move your on-premise ecommerce solution to SAP Commerce Cloud

digital customer experience

Personalize retail with AI and robotics for spot-on recommendations

Capgemini premiered DEXTR, our Smart Digital Store AI innovation, at NRF 2019. Using HP and...