IT Operations as-a-Service

Publish date:

Improving IT operations performance by setting-up end-to-end, demand-to-invoice governance. In the last few years, CEOs have launched parallel initiatives to streamline and industrialize their IT activities, including efforts to: Standardize and tool operations support processes Revamp business and IT relationships via ITIL and service management implementation projects; in particular through the formalization of service catalogues, […]

Improving IT operations performance by setting-up end-to-end, demand-to-invoice governance.

In the last few years, CEOs have launched parallel initiatives to streamline and industrialize their IT activities, including efforts to:

  • Standardize and tool operations support processes
  • Revamp business and IT relationships via ITIL and service management implementation projects; in particular through the formalization of service catalogues, service levels and service managers
  • Increase focus on projects concerning IT cost analysis and charge back

Each of these initiatives brought its own added value. However, these matters have seldom been addressed in a coherent, end-to-end approach. We believe that comprehensively addressing the “demand-to-invoice” process multiplies the value added, both for the business and for IT.

IT_Operations_as-a-Serv...

File size: 1.24 MB File type: PDF

Related Resources

New Product Innovation for Life Insurers

Enabling Agile and Efficient New Product Innovation Roadmap for Life Insurers

AI Glass Box

Are you getting the most out of your Machine Learning model?