Innovation Management in the Postal Industry – the Key for Business Transformation

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Capgemini’s first-ever Postal Innovation Study. Postal operators worldwide are dealing with 4% to 6% negative growth. While much of this is directly related to the economic downturn, some have argued that there are other causes, like the rise in popularity of email as a preferred mode of communication and a perceived lack of real innovation […]

Capgemini’s first-ever Postal Innovation Study.

Postal operators worldwide are dealing with 4% to 6% negative growth. While much of this is directly related to the economic downturn, some have argued that there are other causes, like the rise in popularity of email as a preferred mode of communication and a perceived lack of real innovation by postal operators.
The research from our first Postal Innovation Study shows that there is an innovative spirit alive and well in postal organizations but most of these companies face real challenges taking innovations from their infancy to something that will well serve both the operators and their customers.

Postal operators worldwide are dealing with 4% to 6% negative growth. While much of this is directly related to the economic downturn, some have argued that there are other causes, like the rise in popularity of email as a preferred mode of communication and a perceived lack of real innovation by postal operators.

The research from our first Postal Innovation Study shows that there is an innovative spirit alive and well in postal organizations but most of these companies face real challenges taking innovations from their infancy to something that will well serve both the operators and their customers.

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