The health insurance industry is evolving and undergoing significant changes. As the risk landscape shifts, it is necessary to improve operational efficiencies, cater to evolving customer preferences, and align better with the changing business environment. Payers must adapt and align their business and offerings accordingly. A tactical approach is required to cater to the emerging risks and needs of the customers. Advancement in technologies such as artificial intelligence, analytics, automation, and connected devices allow insurers to take a proactive approach in managing the changes and enabling them to become a partner to customers, a preventer of risks, all the while continuing to be a payer.
Read our report on Top Trends in Health Insurance: 2020 to understand what strategies insurers are adopting for navigating and aligning with the challenges.
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