Outmaneuver Disruption: The Frictionless Enterprise
Date: August 27
Our panel of experts speak on enabling the business’ ability to think, reason and act, to the point where its decision making is even real-time – or zero latency – and automated to the fullest extent. Frictionless principles include removing barriers to operational excellence, for example by leveraging intelligent automation to reduce manual labor to only when absolutely required.
At the same time, Corporate Emotional Intelligence (EQ) guides successful organizations to respond with sincere empathy with customers and employees, deeply caring about what really matters. In a critical intersection, empathy-driven design addresses the challenge in succeeding in hyper-automation and elevating EQ simultaneously.
Purpose and value-driven leadership understands that dexterity and agility are not just about digital platforms and tools, but about new business models, changed corporate behavior, and culture.
The future of the Frictionless Enterprise also holds the merging of two nascent trends: the rise of intelligent machines and the application of technology in human augmentation.
Video replay coming soon
Hosted and moderated by:
Andreas Sjostrom, AIE Director Capgemini
Andreas leads the Capgemini Applied Innovation Exchange in San Francisco, Capgemini’s flagship innovation space. Experienced digital transformation advisor and author of numerous innovation papers and books.
Mary Drumond, Chief Marketing Officer, Worthix
Mary has been featured as a CX thought leader and influencer by various publications, has authored multiple pieces on the state of Customer Experience and is considered one of the rising voices on the subject.
Bruce Temkin, Co-Founder of CXPA.org and Head of Qualtrics XM
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute and is the co-founder and Chairman Emeritus of the Customer Experience Professionals Association.
Ram Krishnan, Chief Marketing Officer, Aera Technology
Ram has more than 20 years of experience in the enterprise software industry. . He is passionate about scaling innovations while accommodating the practical realities of the present.
Lee Beardmore, Vice President & Chief Innovation Officer, Global Business Services, Capgemini
Lee leads the push in AI and intelligent automation for Capgemini’s Business Services. A computer scientist by education, a technologist at heart, he offers a wealth of cross-industry experience to enterprises.