While gross written premiums are starting to recover from the declines at the height of the financial crisis, insurance companies are still finding growth is weak overall—especially in industrialized markets. To protect and grow profits in this environment, insurers are focusing on capturing efficiencies, especially in the policy administration and underwriting area.

This paper explores key trends for life insurers including: increased use of business process outsourcing for closed book operations; the increased adoption of self-service for policy servicing; and the enhanced use of business intelligence analytics for underwriting.