As the Global economy turns digital, Communications Service Providers (CSPs) are faced with challenges and opportunities. On one hand, the industry is being disrupted by the increasing role of third party digital communication services, which are bypassing the traditional service providers and have gained great popularity with subscribers. On the other hand, CSPs have the opportunity to play an important role in the advancement of digital transformation of various industries. Therefore, it is vital for CSPs to reinvent their business model and provide new services for the digital age.