Future Channel Shopping

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A vision of the future and the multi-channel approach it demands Looking ahead to the next decade the retail experience across all channels will be very different and retailers need to gear up for the magnitude of change that is to come. In this paper Capgemini explores the major factors that will drive change, their […]

A vision of the future and the multi-channel approach it demands

Looking ahead to the next decade the retail experience across all channels will be very different and retailers need to gear up for the magnitude of change that is to come.

In this paper Capgemini explores the major factors that will drive change, their impact on channel shopping and what retailers should be doing about them.

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