Finance in Multichannel Retail

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Improving the Customer Proposition through Effective Finance and Enterprise Performance Management In the digital world, customers expect an increasingly sophisticated shopping experience. Retailers that have met these expectations by delivering a seamless, consistent proposition across all channels are securing a competitive advantage. Leading retailers are further enhancing their customer’s experience by leveraging Finance and Enterprise […]

Improving the Customer Proposition through Effective Finance and Enterprise Performance Management

In the digital world, customers expect an increasingly sophisticated shopping experience. Retailers that have met these expectations by delivering a seamless, consistent proposition across all channels are securing a competitive advantage. Leading retailers are further enhancing their customer’s experience by leveraging Finance and Enterprise Performance Management (“EPM”) in their transition to operating in a multichannel environment.
 
High performing finance functions support the move to multichannel by ensuring that back office processes enable the customer experience. Further, they help shape a P&L structure that encourages growth across the whole channel portfolio by incentivising the right behaviours in senior management.

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