Improving member (or patient) experience is at the heart of healthcare transformation. COVID-19 has further exacerbated the need to accelerate digital healthcare initiatives to drive consumer-centric healthcare services. However, internal silos, fragmented approaches, unclear business cases, and accumulating process debt hold us back from realizing our digital healthcare dreams.
When you’re focused on vision, don’t lose sight of people
New Realities Require Foundational Changes
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