Digitizing Agency Channel for Delivering CARE

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Insurance customers are increasingly expecting quick and convenient access to information along with personalized advice from their advisors. Therefore, it is crucial for insurers to empower agents and brokers with digital tools to provide superior customer experience and increase growth.

To keep pace with the changing distribution landscape and customer expectations, insurers need to focus on the CARE equation – Convenience, Advice, and Reach. Capgemini can help insurers achieve this through:

Digital Marketing – leverage digital marketing and bolster digital presence of agents for convenient access

Digital Engagement – empower agents to provide personalize advice to customers anytime, anywhere

Digital Connectivity – ensure greater agent-insurer collaboration to increase reach

Digital Agency Channel

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