Customer Interaction Service

Publish date:

The changing face of customer interaction

The way in which companies deliver customer service is changing. Gone are the days of face-to-face customer interaction during normal opening hours. Instead, the rise of web, mobile, social media and the Internet of Things (IoT) means customers expect always-on, omnichannel interaction, on demand – and if they don’t get it, they are more than happy to let the world know in a matter of seconds.

The challenge of this changing face of customer interaction has made it increasingly difficult for companies to deliver the levels of service their customers expect – especially when a heightened competitive landscape makes cost reduction, flexibility, time to market and efficiency imperative.

Related Resources

The State of the Art in Agile Software Development

What is the latest in agile software development life cycle (SDLC)? This is a question we...

2020/2021 review of our first year on our road to net zero

In July 2020, we announced a strengthened commitment to sustainability with a new ambition to...