Customer-Centric Digital Platform for Utilities

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Improve Customer Value by Delivering a Seamless Digital Customer Experience Capgemini’s Customer Centric Digital Platform is based on intelligent Business Process Management (iBPM). It can help utilities maximize their return on investment by giving them a single platform to unify their customer-facing business processes with their internal operational processes. The customer centric digital platform unifies […]

Improve Customer Value by Delivering a Seamless Digital Customer Experience

Capgemini’s Customer Centric Digital Platform is based on intelligent Business Process Management (iBPM). It can help utilities maximize their return on investment by giving them a single platform to unify their customer-facing business processes with their internal operational processes. The customer centric digital platform unifies customer facing contact centres, social media apps or mobile/web channels with internal business processes such as meter-to-cash.
 
Using the example of Bob, a fictive customer, this animated video shows how the digital customer-centric digital platform brings value to utilities.
 
To learn more about the platform, you can also read our brochure.

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