According to Gartner, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CRM and other customer-facing technology expertise, industry-specific domain expertise, and digital design capabilities, CX strategy, business consulting, customer analytics, enterprise architecture and design. They demonstrate strong comparative revenue and growth. Leaders can scale across multiple geographies and are consistent in delivering high client satisfaction.”
This report evaluates 16 service providers for their CRM and Customer Experience Implementation Services according to their ability to execute and completeness of vision. Clients can use this Magic Quadrant to help identify and evaluate providers of these services for their organization.
Capgemini’s approach to Customer Experience
Capgemini’s approach to customer experience is personal rather than personalized, empathizing as well as analysing, and putting the “You” first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analyses and cutting-edge technologies, for customers’ experiences to be as personal as they are effective – experiences that build relationships, across any touch point, context or time.
We ensure brands achieve this, at speed, by building experiences that are as personal as they are effective. We are a team of more than 25,000 CX creatives, business consultants, and data and technology experts, with thousands of diverse projects under our belt, and longstanding relationships with leading software vendors. We enable our clients to create customer experiences that provide immediate and sustainable value both for their end customer and their own company.