Mature BPO providers have, of course, been automating back office processes for some time. However the ever-increasing sophistication, and consequent application, of RPA in the BPO domain is now swelling a virtual workforce as never before. The new wave of RPA can so dramatically increase the capacity to do work, in such a cost effective manner and with such a heightened level of accuracy, that labor intensive back office functions are being ‘picked up’ by rapidly advancing RPA technologies.
Musings from the HFS F&A Digital Roundtable
Capgemini named as a Leader for U.S., U.K., Nordics, Germany, and Brazil in ISG’s Provider Lens for Next-gen ADM Services
For the second year in a row, ISG has named ADMnext as a leader in every category that it was...