Automation and the Future of Insurance Workforce

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This paper examines the relationship between automation and insurance, both quantitatively and qualitatively

InsurTechs continue to see phenomenal growth due to customer-centric design, agile operations and adoption of digital technologies, while incumbent insurers have realized that digital transformation can deliver business agility, customer experience and operational efficiency needed to remain competitive. As part of their digital transformation efforts, incumbents been investing heavily in emerging technologies such as Robotic Process Automation (RPA), blockchain, Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML).
But what impact has implementation of digital technologies had to the “workforce of the future” in the insurance industry?

Automation and the Future...

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