Client Stories

Capgemini sponsored IDC Utilities’ New Business Models 2018

The Capgemini Global EUC sector commissioned IDC to conduct a study involving about 160...

digital customer journey

Marketing disruption 3/7: Online customer feedback influences the customer journey – how firms can utilize it

Customers’ willingness to engage in dialogues has increased with the advent of social media,...

chatbots

Marketing Disruption 2/7 : The proper use of language in online brand–customer dialogues – five steps for a successful online dialogue

Once brand–customer interactions moved online, they could take place anytime and anyplace. But...

Digital Marketing

Marketing Disruption 1/7: The Digital Transformation of Marketing

Interaction and data transparency raise speed of innovation and customer orientation of...

Artificial Intelligence

Re-imagining Customer Engagement with AI

It used to be the stuff of science fiction films – an aspirational otherworldly concept that...

Executive Insights on modern and integrated Application Development and Application Maintenance

Now in its 4th edition, the 2018 edition of Executive Insights on modern and integrated...

The Smart Digital Store – Store Associate X.0 creates brand ambassadors

The Digital Associate solution turns store associates into brand ambassadors and drives sales...

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