{"id":538848,"date":"2026-09-03T09:02:08","date_gmt":"2026-09-03T09:02:08","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&#038;p=538848"},"modified":"2026-09-03T09:02:11","modified_gmt":"2026-09-03T09:02:11","slug":"public-means-everybody","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","title":{"rendered":"Public means everybody"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 46%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Public means everybody<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/Digital-accessibility-POV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the PoV<\/span><span class=\"type\">4 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1080902\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1080902\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h3 id=\"h-accessibility-first-design-second-in-citizen-services\" class=\"wp-block-heading\">Accessibility first, design second in citizen services<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is an urgent need for a quickly implemented, scalable solution to make the information and services of public organizations available to all citizens. In a new point of view, we argue that public sector organizations should think \u201caccessibility first, design second\u201d when planning and creating their strategies for online communication with citizens.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>According to the <em>eGovernment Benchmark 2024<\/em> led by Capgemini on behalf of the European Commission, 65% of all websites surveyed failed to meet all eight of the Web Content Accessibility Guidelines (WCAG) selected to measure how easy it is for disabled users to access online services.<\/strong><\/p>\n\n\n\n<h4 id=\"h-inclusivity-compliance-and-policy\" class=\"wp-block-heading\"><strong>Inclusivity, compliance, and policy<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Citizens expect to be able to use digital public services, regardless of any disability. This is a basic human right in today\u2019s digital age, and one that creates an inclusive and equitable society. Of course, digital accessibility has also been a legal obligation in most countries for many years. For example, in the EU, digital inclusion is mandated by the European Accessibility Act, which was adopted in 2019 and must be put into practice from 28 June 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond the societal and regulatory obligations, digital inclusivity has wider implications for the impact of government services. It is an opportunity to create public value by making digital channels work better for everyone. If you\u2019re not reaching a broad spectrum of citizens with your digital services and online information, you minimize the impact of your policies and create an unequal society. In turn, this has a detrimental impact on your global competitiveness and limits the value of services delivered.<\/p>\n\n\n\n<h4 id=\"h-four-phases-of-digital-accessibility-transformation\" class=\"wp-block-heading\">Four phases of digital accessibility transformation<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We have developed a practical and proven approach to help public sector organizations achieve a transformation of their digital accessibility with inclusive citizen-centric services. Described more fully in our point of view, it comprises four consecutive phases designed to provide public organizations with the tools and clear path to actively respond to the need for action.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Assess what digital access looks like right now<br><\/strong>Our in-depth analysis helps us to identify and understand existing problems with digital accessibility. This provides us with a sound basis for developing measures aimed at removing any digital barriers.<\/li>\n\n\n\n<li><strong>Rethink the design of online tools<\/strong><br>A well-founded needs assessment asks both the users of online tools and services and those designing them what needs to be done to make digital access better for people with diverse disabilities.<\/li>\n\n\n\n<li><strong>Explore how GovTech can help<\/strong><br>We work with start-ups and others in the GovTech ecosystem to efficiently advance the accessibility of public sector organizations using technology.<\/li>\n\n\n\n<li><strong>Engage with users on quality<\/strong><br>Only by including end users in the process can online information and services become accessible for target groups, so we capture feedback from users, especially disabled people, to verify that online tools are working for them.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our point of view argues that efficient, scalable, and holistic digital accessibility solutions should be based on both innovative technologies and cultural change within an organization. With human centered design, new technology, and a practical approach to transformation, public sector organizations now have an opportunity to deliver benefit to the citizens they serve, as well to make the delivery of public services more effective, cost efficient, and inclusive.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/Digital-accessibility-POV.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download our point of view<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a id=\"_msocom_1\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent\">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 7797f357-a656-490b-89c8-025138d5e94b\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Citizen services for tomorrow\u2019s digital government\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCitizen services for tomorrow\u2019s digital government\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Human-centered by design\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHuman-centered by design\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Read more about Citizen services for tomorrow\u2019s digital government\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.capgemini.com\/solutions\/citizen-services\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 52% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\tclass=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\n\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\n\n\n\n\n\n\n\n\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.<\/p>\n","protected":false},"author":12490,"featured_media":538849,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Customer first","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-538848","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Public means everybody - Capgemini Portugal<\/title>\n<meta name=\"description\" content=\"As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public means everybody\" \/>\n<meta property=\"og:description\" content=\"As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Portugal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-03T09:02:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"Report\"],\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/\"},\"author\":{\"name\":\"tiagoborgesconceicao\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/person\\\/b9f5bcf4e7b2afd32c547417fbf61967\"},\"headline\":\"Public means everybody\",\"datePublished\":\"2026-09-03T09:02:08+00:00\",\"dateModified\":\"2026-09-03T09:02:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/\"},\"wordCount\":608,\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2026\\\/09\\\/digital-accessibility-hero-banner.webp\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/\",\"name\":\"Public means everybody - Capgemini Portugal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2026\\\/09\\\/digital-accessibility-hero-banner.webp\",\"datePublished\":\"2026-09-03T09:02:08+00:00\",\"dateModified\":\"2026-09-03T09:02:11+00:00\",\"description\":\"As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2026\\\/09\\\/digital-accessibility-hero-banner.webp\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2026\\\/09\\\/digital-accessibility-hero-banner.webp\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/insights\\\/research-library\\\/public-means-everybody\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Public means everybody\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\",\"name\":\"Capgemini\",\"description\":\"Capgemini\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Capgemini\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/capgemini\",\"https:\\\/\\\/www.instagram.com\\\/capgemini\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/capgeminimedia\",\"https:\\\/\\\/www.glassdoor.com\\\/Overview\\\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"},\"actionableFeedbackPolicy\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/client-stories\\\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\\\/\",\"correctionsPolicy\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/client-stories\\\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\\\/\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/person\\\/b9f5bcf4e7b2afd32c547417fbf61967\",\"name\":\"tiagoborgesconceicao\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/65d067c7a57b7a98530d0e480dc1e359aace182abeb37dab78aecddc9cbeabec?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/65d067c7a57b7a98530d0e480dc1e359aace182abeb37dab78aecddc9cbeabec?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/65d067c7a57b7a98530d0e480dc1e359aace182abeb37dab78aecddc9cbeabec?s=96&d=mm&r=g\",\"caption\":\"tiagoborgesconceicao\"},\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/author\\\/tiagoborgesconceicao\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Public means everybody - Capgemini Portugal","description":"As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","og_locale":"en_US","og_type":"article","og_title":"Public means everybody","og_description":"As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.","og_url":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","og_site_name":"Capgemini Portugal","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_modified_time":"2026-09-03T09:02:11+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","Report"],"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/"},"author":{"name":"tiagoborgesconceicao","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/b9f5bcf4e7b2afd32c547417fbf61967"},"headline":"Public means everybody","datePublished":"2026-09-03T09:02:08+00:00","dateModified":"2026-09-03T09:02:11+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/"},"wordCount":608,"publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","url":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","name":"Public means everybody - Capgemini Portugal","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","datePublished":"2026-09-03T09:02:08+00:00","dateModified":"2026-09-03T09:02:11+00:00","description":"As the public sector continues its drive to make public services and information available online, it is vital that no-one is excluded due to a disability, a neurodiverse condition, or other barrier to access. However, recent research and monitoring exercises reveal significant shortcomings in public sector digital accessibility.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#primaryimage","url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","contentUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/pt-en\/"},{"@type":"ListItem","position":2,"name":"Public means everybody"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/pt-en\/#website","url":"https:\/\/www.capgemini.com\/pt-en\/","name":"Capgemini","description":"Capgemini","publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/pt-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/pt-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"},"actionableFeedbackPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/","correctionsPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/"},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/b9f5bcf4e7b2afd32c547417fbf61967","name":"tiagoborgesconceicao","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/65d067c7a57b7a98530d0e480dc1e359aace182abeb37dab78aecddc9cbeabec?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/65d067c7a57b7a98530d0e480dc1e359aace182abeb37dab78aecddc9cbeabec?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/65d067c7a57b7a98530d0e480dc1e359aace182abeb37dab78aecddc9cbeabec?s=96&d=mm&r=g","caption":"tiagoborgesconceicao"},"url":"https:\/\/www.capgemini.com\/pt-en\/author\/tiagoborgesconceicao\/"}]}},"theme_term_info":[],"industry_term_info":[],"services_term_info":[],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Public means everybody","url":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Portugal","logo":""},"keywords":[],"dateCreated":"2026-09-03T09:02:08Z","datePublished":"2026-09-03T09:02:08Z","dateModified":"2026-09-03T09:02:11Z"},"rendered":"<meta name=\"parsely-title\" content=\"Public means everybody\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/public-means-everybody\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2026-09-03T09:02:08Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Portugal","distributor_original_site_url":"https:\/\/www.capgemini.com\/pt-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/09\/digital-accessibility-hero-banner.webp","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight\/538848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/users\/12490"}],"version-history":[{"count":1,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight\/538848\/revisions"}],"predecessor-version":[{"id":538850,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight\/538848\/revisions\/538850"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media\/538849"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media?parent=538848"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/tags?post=538848"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight-type?post=538848"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/theme?post=538848"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/brand?post=538848"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/service?post=538848"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/industry?post=538848"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/partners?post=538848"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/content-group?post=538848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}