{"id":537818,"date":"2026-05-13T16:43:59","date_gmt":"2026-05-13T16:43:59","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&#038;p=537818"},"modified":"2026-05-13T16:44:02","modified_gmt":"2026-05-13T16:44:02","slug":"frontline-ai-for-retail-turning-every-in-store-employee-into-a-top-performer","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/frontline-ai-for-retail-turning-every-in-store-employee-into-a-top-performer\/","title":{"rendered":"Frontline AI for retail: Turning every in-store employee into a top performer"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CPR_Store_Ops_WB.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:45% 27%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Frontline AI for retail: Turning every in-store employee into a top performer<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/Frontline-AI-for-Retail_PoV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download our PoV<\/span><span class=\"type\">4 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1216904\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1216904\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n\n<h2 class=\"wp-block-heading\" id=\"h-imagine-if-every-frontline-employee-could-match-the-productivity-and-performance-of-your-top-10-with-ai-powered-intelligence-closing-that-gap-may-be-easier-than-you-think\">Imagine if every frontline employee could match the productivity and performance of your top 10%. With AI-powered intelligence, closing that gap may be easier than you think.<\/h2>\n\n\n<p>Retail talent pressure is intensifying: 91% of managers have urgent hiring needs, but 62% struggle with candidate quality. As retail turnover rates exceed 60%, the question can no longer be how to find better talent, but how to enable every employee to perform at the highest level.<\/p>\n\n\n<p>AI is emerging as a powerful solution, helping retailers remove the structural barriers standing in the way of great performance: inconsistent training, fragmented systems, and complex tools that make it difficult for employees to access the information and support they need. Let\u2019s see how Frontline AI for retail is enabling every in-store employee to become an incredible performer.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video is-style-default section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\"><\/h3><div class=\"video-info\"><p data-maxlength=\"68\"><strong>How AI is enhancing the frontline store experience<\/strong><\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/eSU761npbsI?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-how-frontline-ai-improves-retail-employee-productivity\">How frontline AI improves retail employee productivity<\/h3>\n\n\n\n<p><strong>Frontline AI<\/strong> is a voice-first assistant from Capgemini that brings together real-time store data, AI agents, and an intuitive interface to activate store intelligence. Built specifically for in-store teams, Frontline AI unifies disconnected systems, enabling staff to find information faster, work more efficiently, and continuously build knowledge to better serve customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-key-components-1-powerful-solution\">3 key components, 1 powerful solution<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg?w=960\" alt=\"\" class=\"wp-image-537819\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg 2880w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg?resize=300,169 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg?resize=768,432 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg?resize=1024,576 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg?resize=1536,863 1536w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_01.jpg?resize=2048,1151 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Real-time conversational interface<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hands-free, voice-first support<\/li>\n\n\n\n<li>Faster service requests and inventory checks<\/li>\n\n\n\n<li>Ideal for busy store-floor environments<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg?w=960\" alt=\"\" class=\"wp-image-537820\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg 2880w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg?resize=300,200 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg?resize=768,512 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg?resize=1024,683 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg?resize=1536,1024 1536w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_03.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Common intelligence layer<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unifies fragmented retail systems<\/li>\n\n\n\n<li>Enables enterprise-wide data access<\/li>\n\n\n\n<li>Reduces time spent searching for information<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg?w=960\" alt=\"\" class=\"wp-image-537821\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg 2880w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg?resize=300,200 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg?resize=768,512 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg?resize=1024,683 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg?resize=1536,1024 1536w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Agentic_Commerce_blog_04.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Agentic orchestration<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pre-built AI agents retrieve contextual answers<\/li>\n\n\n\n<li>Improves accuracy and decision-making<\/li>\n\n\n\n<li>Scales best practices across stores<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-business-impact-of-ai-powered-retail-operations\">Business impact of AI-Powered retail operations<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"493\" width=\"1024\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Frontline-AI-OpEx-Graphic-.png?w=960\" alt=\"Achieve 5-10% reduction in store OPEX with 60% reduction in search time 10% reduction in incidents 25% reduction in training time 30% free-up for store managers 33% reduction in staff churn\" class=\"wp-image-537822\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Frontline-AI-OpEx-Graphic-.png 1737w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Frontline-AI-OpEx-Graphic-.png?resize=300,145 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Frontline-AI-OpEx-Graphic-.png?resize=768,370 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Frontline-AI-OpEx-Graphic-.png?resize=1024,493 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2026\/05\/Frontline-AI-OpEx-Graphic-.png?resize=1536,740 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWhen you level the playing field across the workforce with AI, you uplevel performance and productivity for the entire organization. With Frontline AI, every employee has access to the insights, guidance, and support they need to perform not just at their best, but <em>the<\/em> best.\u201d<\/p>\n<cite><strong>Mark Ruston | VP, Global Retail Lead, Capgemini<\/strong><\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Expert perspectives<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><\/div><\/div><\/div><\/section>\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\n\n\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-blocks-faq-schema\"><section class=\"undefined section section--faqs-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"content-title\"><h2>FAQs<\/h2><\/div><\/div><\/div><div class=\"filters filters--vertical\" data-max=\"100\"><div class=\"expanders filters-content\"><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active opened\" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"true\"><h3>What is Frontline AI in retail?<\/h3><\/div><div class=\"expander-content\"><p>Frontline AI is a voice-first, AI-powered assistant designed to support in-store employees with real-time guidance, system access, and task automation across retail operations.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>How does Frontline AI improve employee performance?<\/h3><\/div><div class=\"expander-content\"><p>It reduces search time, guides actions in real time, and helps employees build expertise through continuous, on-the-job learning.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>Can AI really reduce retail staff turnover?<\/h3><\/div><div class=\"expander-content\"><p>Yes. By reducing frustration, improving confidence, and simplifying daily work, AI contributes to higher engagement and lower attrition.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>Is Frontline AI meant to replace store employees?<\/h3><\/div><div class=\"expander-content\"><p>No. Frontline AI is designed to augment human performance, enabling better decisions, faster actions, and stronger customer interactions.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Frontline AI helps retailers improve employee productivity, reduce churn, and optimize store operations with AI-powered intelligence.<\/p>\n","protected":false},"author":33,"featured_media":537823,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":74,"primary_term":"Data and AI","featured_focal_points":""},"tags":[],"research-and-insight-type":[66],"theme":[74],"brand":[],"service":[],"industry":[30],"partners":[],"content-group":[],"class_list":["post-537818","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-data-and-ai","industry-retail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin 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