{"id":524911,"date":"2024-07-17T08:30:38","date_gmt":"2024-07-17T08:30:38","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&#038;p=524911"},"modified":"2025-03-27T05:24:53","modified_gmt":"2025-03-27T05:24:53","slug":"egovernment-benchmark-report-towards-digital-government","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/egovernment-benchmark-report-towards-digital-government\/","title":{"rendered":"eGovernment Benchmark Report 2024: Steady growth in digital government maturity"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/eGovernment-Benchmark-24-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Public sector<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">eGovernment Benchmark Report 2024: steady growth in digital government maturity<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/eGovernment-Report-2024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the report<\/span><span class=\"type\">9 MB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/9.-eGovernment-Benchmark-2024-Method-Paper-2019-2024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the method paper<\/span><span class=\"type\">11 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=949628\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=949628&amp;text=egovernment%20benchmark%20report%20towards%20digital%20government\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=949628&amp;text=egovernment%20benchmark%20report%20towards%20digital%20government\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-europe-s-digital-governments-have-made-steady-progress-with-their-delivery-of-online-public-services-according-to-the-latest-european-commission-egovernment-benchmark-report\">Europe\u2019s digital governments have made steady progress with their delivery of online public services, according to the latest European Commission eGovernment Benchmark report. <\/h3>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/eGov_cover-image1.jpg\" alt=\"\" class=\"wp-image-1037019\" style=\"width:280px\"\/><\/figure>\n\n\n\n<p>However, there\u2019s still room for improvement, notably for cross-border services and services provided by regional and local governmental bodies.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-striving-towards-interoperability\"><strong>Striving towards interoperability<\/strong><\/h4>\n\n\n\n<p>Interoperability is a key focal point in Europe\u2019s digital policy landscape, and an aspect of digital government into which the European Commission\u2019s annual eGovernment Benchmark report offers insight. Conducted by Capgemini, Sogeti, IDC, and the Politecnico di Milano, the latest benchmarking exercise reveals that vital IT building blocks, known as key enablers, have made the biggest improvement in the past 12 months compared to the other dimensions measured.<\/p>\n\n\n\n<p>Find out which countries are ahead of the game and where others should turn their focus on in pursuit of interoperable, human-centered eGovernment services. Or dive into the details of the results via an <a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/results-of-the-egov-benchmark\/\">interactive dashboard here<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/eGovernment-Report-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the report<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-key-findings-2024-egovernment-benchmark\">Key findings: 2024 eGovernment Benchmark<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-achieving-resilience-and-sovereignty\">Achieving resilience and sovereignty<\/h4>\n\n\n\n<p>The EC\u2019s 21<sup>st<\/sup> edition of the eGovernment Benchmark report not only assesses the digital transformation of governments in 2022 and 2023 but also reflects on broader trends observed over the past four years. At a time when it is increasingly crucial for European nations to prioritize the development of resilient and sovereign digital infrastructures, as laid out in the European Commission\u2019s Digital Decade targets, the latest report finds that Europe\u2019s governments showed a noteworthy increase in digital maturity.<\/p>\n\n\n\n<p>In total, 37 European countries took part in the benchmarking exercise, including the 27 European Union Member States. Overall, we can see that user centricity continued its upward trajectory as the most mature of the four dimensions measured. On the other hand, although cross-border services have improved, it is not all plain sailing \u2013 just 33% of EU Member States provide cross-border users with the ability to authenticate using their national eID, which will be essential for an interoperable Europe.<\/p>\n\n\n\n<p>The report also explores the growing prominence of AI-induced activities, finding that 29% of portals in the EU across the life events evaluated now offer a live support function that includes AI capability.<\/p>\n\n\n\n<p>These and other findings of the benchmarking exercise offer a solid picture of Europe\u2019s government digital transformation progress along the following four dimensions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User centricity \u2013 To what extent are services provided online? How mobile friendly are they? And what online support and feedback mechanisms are in place? This dimension has an average maturity score of 93 points.<\/li>\n\n\n\n<li>Transparency \u2013 Are public administrations providing clear, openly communicated information about their digital government strategies and how their services are delivered? Are they transparent about policy making and digital service design processes, as well as about the way people\u2019s personal data is being processed? Currently at 67 points, this dimension has improved from last year\u2019s 62 points.<\/li>\n\n\n\n<li>Key enablers \u2013 What technological enablers are in place for the delivery of eGovernment services? With a maturity score of 78 points, this dimension has improved its performance by 4 points since last year.<\/li>\n\n\n\n<li>Cross-border services \u2013 How easily are citizens from abroad able to access and use the online services? And what online support and feedback mechanisms are there for cross-border users? At 66 points overall, this dimension has seen a big jump from 57 points last year, but still has most room for improvement.<\/li>\n<\/ul>\n\n\n\n<p>Although the lower performing services and countries have been slowly catching up with the frontrunners, the latest eGovernment Benchmark once again draws attention to the need to address service gaps in three areas. First, for cross-border users in comparison to national users; second, for citizens who face more digital barriers than entrepreneurs; and third, in the discrepancy that sees central services outperforming their regional and local counterparts.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader da72b6ed-a9ae-47d6-875f-c0fcdd12dd0d\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire2\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"eGovernment \u2013 Benchmarking Europe\u2019s progress\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\teGovernment \u2013 Benchmarking Europe\u2019s progress\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Discover which countries are leading the digital transformation of Europe\u2019s public sector on the journey towards a Single Digital Gateway.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDiscover which countries are leading the digital transformation of Europe\u2019s public sector on the journey towards a Single Digital Gateway.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"View dashboard about eGovernment \u2013 Benchmarking Europe\u2019s progress\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.capgemini.com\/insights\/research-library\/results-of-the-egov-benchmark\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tView dashboard\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">Highlights<\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Malta still leading the way, followed by Estonia and Luxembourg<\/h3><\/div><div class=\"expander-content\"><p>The European leaders are Malta \ud83c\uddf2\ud83c\uddf9 (97 points) and Estonia \ud83c\uddea\ud83c\uddea (92 points), maintaining their leadership positions, closely followed by Luxembourg \ud83c\uddf1\ud83c\uddfa (90 points) and Iceland \ud83c\uddee\ud83c\uddf8 (90 points). Other frontrunners within the European Union are Finland \ud83c\uddeb\ud83c\uddee (88 points), Lithuania \ud83c\uddf1\ud83c\uddf9 (86 points), Denmark \ud83c\udde9\ud83c\uddf0 (85 points), Netherlands \ud83c\uddf3\ud83c\uddf1 (85 points), Latvia \ud83c\uddf1\ud83c\uddfb (85 points), Sweden \ud83c\uddf8\ud83c\uddea (82 points), Austria \ud83c\udde6\ud83c\uddf9 (82 points) and Portugal \ud83c\uddf5\ud83c\uddf9 (81 points). The EU27 overall performance averages at 76 points.<br>The best leaders in the other European countries are T\u00fcrkiye \ud83c\uddf9\ud83c\uddf7 (83 points) and Norway \ud83c\uddf3\ud83c\uddf4 (82 points).<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/eGovernment-Benchmark-24-graph-11-new.png\" alt=\"\" class=\"wp-image-1034605\"\/><\/figure>\n\n\n\n<p><strong>Source: <\/strong>eGovernment Benchmark Insight Report 2024<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Disparities between top and bottom performers are slowly decreasing<\/h3><\/div><div class=\"expander-content\"><p>Not all countries in the EU27 are in the same phase of their digital transformation, which can be illustrated by the gap between the top 10 and bottom 10 performing countries. The results depict how the gaps between the top and bottom performers have evolved over the recent four-year period. Coming from a 28-point difference between the top and bottom performers, it now sits at 23 points. This five-point decrease between the average of the top 10 and bottom 10 performers reveal a diminishing disparity in eGovernment performance. The efforts that these governments are making is essential for a widespread resilient digital environment in the EU.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/eGovernment-Benchmark-24-graph-22-new.png\" alt=\"\" class=\"wp-image-1034603\"\/><\/figure>\n\n\n\n<p><strong>Source: <\/strong>eGovernment Benchmark Insight Report 2024<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Governments should continue raising the availability of their services to cross-border users<\/h3><\/div><div class=\"expander-content\"><p>Within the EU, the total amount of online services differs greatly for cross-border and national users. National users can use 88% of all the offered services digitally, whereas this is only 56% of the services for cross-border users. This means that, on average, cross-border users are missing the availability of 32% of all their services in comparison to the online availability of national services. Over the past four-year period, this gap has decreased slightly, coming down from 35%.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/eGovernment-Benchmark-24-graph-3-new.png\" alt=\"\" class=\"wp-image-1034600\"\/><\/figure>\n\n\n\n<p><strong>Source: <\/strong>eGovernment Benchmark Insight Report 2024<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div 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class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Citizen services: Human-centered by design\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCitizen services: Human-centered by design\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWe partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Read more about Citizen services: Human-centered by design\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"\/solutions\/citizen-services\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 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<\/a><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":524912,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"83046994-a94f-42a0-ae8a-340999485075\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Public sector","featured_focal_points":""},"tags":[],"research-and-insight-type":[206],"theme":[],"brand":[],"service":[],"industry":[29],"partners":[],"content-group":[],"class_list":["post-524911","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","industry-public-sector"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eGovernment Benchmark Report 2024 | Towards Digital Government | Capgemini<\/title>\n<meta name=\"description\" content=\"Explore the 2024 eGovernment Benchmark Report to discover how Europe&#039;s governments are advancing towards digitalization. Learn about key trends, AI integration, and progress towards 100% online public services. Download the full report now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/egovernment-benchmark-report-towards-digital-government\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGovernment Benchmark Report 2024 | Towards Digital Government | Capgemini\" \/>\n<meta property=\"og:description\" content=\"Explore the 2024 eGovernment Benchmark Report to discover how Europe&#039;s governments are advancing towards digitalization. Learn about key trends, AI integration, and progress towards 100% online public services. 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