{"id":511488,"date":"2022-04-06T06:26:00","date_gmt":"2022-04-06T06:26:00","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&#038;p=511488"},"modified":"2025-03-27T06:38:50","modified_gmt":"2025-03-27T06:38:50","slug":"a-telco-digital-transformation-journey-with-tet","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","title":{"rendered":"A Telco Digital Transformation Journey with Tet"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/DotCom_Banner_1200x350-6.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">A Telco Digital Transformation Journey with Tet<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&amp;p=511488\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&amp;p=511488&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/pt-en\/?post_type=research-and-insight&amp;p=511488&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-to-improve-customer-experience-tet-a-latvia-based-technology-and-entertainment-business-decided-to-launch-its-own-digital-transformation-journey\">To improve customer experience Tet, a Latvia-based technology and entertainment business, decided to launch its own digital transformation journey<\/h3>\n\n\n\n<p>To become leaders in digital Tet partnered with Capgemini to improve customer and employee experience. The way of working was new to both parties \u2013 working fully remote and never having a physical meeting due to COVID-19 restrictions \u2013 but the team took the way of working to a completely new level.<\/p>\n\n\n\n<p>Collaborating with Capgemini, Tet implements the Salesforce Industry (Vlocity) Cloud and introduced automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees.<\/p>\n\n\n\n<p>Watch the video for more insights and read the full transformation story&nbsp;<a href=\"\/pt-en\/news\/client-stories\/tet-improved-the-customer-experience-through-automation\/\">here.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"A Telco Digital Transformation Journey with Tet\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/2rECqUdxwaQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.capgemini.com%2Fpt-en%2Fresources%2Fa-telco-digital-transformation-journey-with-tet%2F\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.capgemini.com%2Fpt-en%2Fresources%2Fa-telco-digital-transformation-journey-with-tet%2F&amp;text=\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Fwww.capgemini.com%2Fpt-en%2Fresources%2Fa-telco-digital-transformation-journey-with-tet%2F\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-client-stories section-client-stories\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"clientblock-title\">Related Resources<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"slider-nav-wrapper smallDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next \" aria-label=\"Slider next\"><\/button><\/div><\/div><div class=\"slider-list\"><div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2019\/07\/Capgemini_Client-Story_CELCOM-e1634047964474.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 58% 30%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Celcom develops a modern digital customer journey\"\n\t\t\t\t\t\t\t\t   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info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/07\/Capgemini_Client-stories_Ncell-Axiata.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Ncell modernizes and streamlines its business spend management\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/ncell-modernizes-and-streamlines-its-business-spend-management\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Ncell modernizes and streamlines its business spend management<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div 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1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/05\/Capgemini_Client-Story_SMART-AXIATA-UNLOCKS-NEXT-GEN-ERP.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Smart Axiata unlocks next-gen ERP capabilities with SAP S\/4HANA\u00ae\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/smart-axiata-unlocks-next-gen-erp-capabilities-with-sap-s-4hana\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Smart Axiata unlocks next-gen ERP capabilities with SAP S\/4HANA\u00ae<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S\/4HANA\u00ae<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/smart-axiata-unlocks-next-gen-erp-capabilities-with-sap-s-4hana\/\" aria-label=\"Read more about Smart Axiata unlocks next-gen ERP capabilities with SAP S\/4HANA\u00ae\"><span>Read more<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<\/div><div class=\"slider-nav-wrapper largeDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>To improve customer experience Tet, a Latvia-based technology and entertainment business, decided to launch its own digital transformation journey<\/p>\n","protected":false},"author":325,"featured_media":511489,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[206],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-511488","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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