{"id":505565,"date":"2020-04-24T09:00:00","date_gmt":"2020-04-24T09:00:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=673127"},"modified":"2025-03-27T07:54:49","modified_gmt":"2025-03-27T07:54:49","slug":"an-idc-perspective-on-intelligent-process-automation","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/an-idc-perspective-on-intelligent-process-automation\/","title":{"rendered":"An IDC perspective on Intelligent Process Automation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-blue-line header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Intelligent-Process-Automation.jpg\" class=\"header-img header-img-d\" alt=\"Intelligent-Process-Automation\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Analyst viewpoint<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">An IDC perspective on Intelligent Process Automation <\/h1><\/div><h2 class=\"reasearchInsightTitle\">Capgemini provides a full life cycle of IPA projects as an integral component of its managed services and industry-specific go-to-market offerings <\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/05\/An-IDC-perspective-on-Intelligent-Process-Automation.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download paper<\/span><span class=\"type\">284 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>RPA and intelligent automation will play a pivotal role in addressing business problems and goals in 2020. A new focus will be apparent among financial services institutions to derive unprecedented value for business, customers, and employees through a combination of automation and artificial intelligence (AI), by improving operational efficiencies, reducing costs, driving business growth, enhancing customer and employee engagement, and delivering contextual customer experience.<\/p>\n\n\n\n<p>Capgemini\u2019s <a href=\"https:\/\/www.capgemini.com\/service\/business-services\/unlock-value-through-intelligent-automation\/\">Intelligent Process Automation<\/a> (IPA) projects \u2013 delivered by six dedicated pillars: IPA Advise, Transform, Deliver, Operate, Innovate, and an all-inclusive Digitally Augmented Delivery Center \u2013 are an integral component of its managed services and industry-specific go-to-market offerings. Its current clients include some of the leading banks and insurance companies in Asia\/Pacific. Capgemini has automated over 478 processes and deployed over 620 bots for its financial services clients in the region.<\/p>\n\n\n\n<p>This <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=AP45867520\" target=\"_blank\" rel=\"noreferrer noopener\">report by IDC<\/a> entitled \u201cSix Capabilities from Leading RPA Service Providers That Advance Financial Services Institutions Toward Intelligent Automation,\u201d looks at robotic process automation (RPA) and how the proposition around it has steadily moved toward intelligent automation and leveraging an intelligent digital workforce.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":25,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[227],"theme":[257,287],"brand":[],"service":[37,139],"industry":[],"partners":[],"content-group":[],"class_list":["post-505565","research-and-insight","type-research-and-insight","status-publish","hentry","research-and-insight-type-analyst-view-point","theme-business-operations","theme-enterprise-management","service-enterprise-management","service-intelligent-business-operations"],"yoast_head":"<!-- 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