{"id":505563,"date":"2020-02-20T09:00:39","date_gmt":"2020-02-20T09:00:39","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=674856"},"modified":"2025-03-27T07:56:48","modified_gmt":"2025-03-27T07:56:48","slug":"enterprises-must-beat-down-their-process-debt-to-help-their-humans-achieve-automation-success","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/enterprises-must-beat-down-their-process-debt-to-help-their-humans-achieve-automation-success\/","title":{"rendered":"Enterprises must beat down their process debt to help their humans achieve automation success"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-blue-line header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/UiPath-Forward-III.jpg\" class=\"header-img header-img-d\" alt=\"UiPath-Forward-III\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Analyst view point<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Enterprises must beat down their process debt to help their humans achieve automation success<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Core findings and observations from a roundtable conversation with automation leaders to explore strategies for creating a digitally augmented workforce<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Enterprises-must-beat-down-their-process-debt-to-help-their-humans-achieve-automation-success.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">1 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Many of today\u2019s enterprise automation initiatives are delivering lackluster results due to too much focus on tinkering with technology and too little focus on optimizing processes and enabling humans to prioritize high-value work. This was the overwhelming factor uncovered at a recent Capgemini-supported <a href=\"https:\/\/www.hfsresearch.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HFS<\/a> roundtable conversation with two dozen enterprise automation leaders to explore strategies for creating a digitally augmented workforce.<\/p>\n\n\n\n<p>Contrary to popular belief, process automation is not about getting rid of humans \u2013 it\u2019s about augmenting them. Intelligent automation technologies such as robotic process automation (RPA) and artificial intelligence (AI) have the ability to change how work is done through process transformation supported by a hybrid workforce of humans augmented by digital technologies. However, the roundtable explored strategies for creating an effective digitally augmented workforce at scale with an emphasis on striking a balance between the required components of people, process, and digital technologies.<\/p>\n\n\n\n<p>This report by HFS\u2019s Sarah Little, Hailey Corr, Elena Christopher, and Phil Fersht outlines some of our core findings and observations from the roundtable conversation.<em> <\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":25,"featured_media":505564,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[227,206],"theme":[257],"brand":[],"service":[37,139],"industry":[],"partners":[],"content-group":[],"class_list":["post-505563","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-analyst-view-point","research-and-insight-type-report","theme-business-operations","service-enterprise-management","service-intelligent-business-operations"],"yoast_head":"<!-- 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