{"id":505435,"date":"2022-08-16T12:50:42","date_gmt":"2022-08-16T10:50:42","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=783339"},"modified":"2025-03-27T06:20:49","modified_gmt":"2025-03-27T06:20:49","slug":"the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/","title":{"rendered":"The great GBS pivot \u2013 from process excellence to digital value at scale"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:46% 42%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business Operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">The great GBS pivot \u2013 from process excellence to digital value at scale<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-\u2013-from-process-excellence-to-digital-value-at-scale.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">371 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/&amp;text=The great GBS pivot \u2013 from process excellence to digital value at scale\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/&amp;text=The great GBS pivot \u2013 from process excellence to digital value at scale\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">The future of global business services is data-driven<\/h2><p class=\"intro-para-content\">The old model of global business services (GBS) organizations \u2013 focusing on process excellence and transactional efficiency \u2013 is evolving into one that provides value-added services with data access and analysis at its core. This trend is accelerating as more companies look to GBS to provide decision-making and breakdown silos between different parts of the business to ensure they get more digital value at scale than ever before.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>This shift is leading to a future where the GBS is evolving to become a fully realized center of excellence (CoE) that drives data-driven insights and decision-making, guiding effective allocation and deployment of people, process, and technology.<\/p>\n\n\n\n<p>In this paper by Melissa O\u2019Brien (Executive Research Leader, HFS) and Don Ryan (Chief Strategy Officer, HFS), you will learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How data improves experiences to drive increased service adoption<\/li>\n\n\n\n<li>How service delivery models are evolving to drive cost reduction and scale through technology<\/li>\n\n\n\n<li>How a new operating models will drive digitally-enabled, frictionless experiences<\/li>\n\n\n\n<li>The steps you can take to implement an effective GBS in the digital age.<\/li>\n<\/ul>\n\n\n\n<p>While the fundamental nature of GBS is evolving \u2013 with technology as the catalyst to frictionless processes at scale \u2013 it is data that is critical to success.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-download-the-full-hfs-paper-here\"><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-%E2%80%93-from-process-excellence-to-digital-value-at-scale.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the full HFS paper here<\/a><\/h4>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-%E2%80%93-from-process-excellence-to-digital-value-at-scale.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-\u2013-from-process-excellence-to-digital-value-at-scale-1.jpg?w=744\" alt=\"\" class=\"wp-image-783353\" style=\"width:284px;height:391px\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.<\/p>\n","protected":false},"author":257,"featured_media":505436,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[66],"theme":[257],"brand":[],"service":[139],"industry":[],"partners":[],"content-group":[],"class_list":["post-505435","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The great GBS pivot to digital value at scale | Capgemini Portugal<\/title>\n<meta name=\"description\" content=\"GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The great GBS pivot \u2013 from process excellence to digital value at scale\" \/>\n<meta property=\"og:description\" content=\"GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Portugal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T06:20:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"Report\"],\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\"},\"author\":{\"name\":\"tejasdhonsale\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/4a58ac48fd0781800d85b33cab939b87\"},\"headline\":\"The great GBS pivot \u2013 from process excellence to digital value at scale\",\"datePublished\":\"2022-08-16T10:50:42+00:00\",\"dateModified\":\"2025-03-27T06:20:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\"},\"wordCount\":244,\"publisher\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\",\"url\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\",\"name\":\"The great GBS pivot to digital value at scale | Capgemini Portugal\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg\",\"datePublished\":\"2022-08-16T10:50:42+00:00\",\"dateModified\":\"2025-03-27T06:20:49+00:00\",\"description\":\"GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/pt-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The great GBS pivot \u2013 from process excellence to digital value at scale\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/pt-en\/\",\"name\":\"Capgemini\",\"description\":\"Capgemini\",\"publisher\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\/\/www.capgemini.com\/pt-en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Capgemini\/\",\"https:\/\/www.linkedin.com\/company\/capgemini\",\"https:\/\/www.instagram.com\/capgemini\/\",\"https:\/\/www.youtube.com\/user\/capgeminimedia\",\"https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"},\"actionableFeedbackPolicy\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/\",\"correctionsPolicy\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/4a58ac48fd0781800d85b33cab939b87\",\"name\":\"tejasdhonsale\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4fd97067ace08bda8aa80d435128fc9a14abae6780310338261a88bda6af1f58?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4fd97067ace08bda8aa80d435128fc9a14abae6780310338261a88bda6af1f58?s=96&d=mm&r=g\",\"caption\":\"tejasdhonsale\"},\"url\":\"https:\/\/www.capgemini.com\/pt-en\/author\/tejasdhonsale\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The great GBS pivot to digital value at scale | Capgemini Portugal","description":"GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/","og_locale":"en_US","og_type":"article","og_title":"The great GBS pivot \u2013 from process excellence to digital value at scale","og_description":"GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.","og_url":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/","og_site_name":"Capgemini Portugal","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_modified_time":"2025-03-27T06:20:49+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","Report"],"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/"},"author":{"name":"tejasdhonsale","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/4a58ac48fd0781800d85b33cab939b87"},"headline":"The great GBS pivot \u2013 from process excellence to digital value at scale","datePublished":"2022-08-16T10:50:42+00:00","dateModified":"2025-03-27T06:20:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/"},"wordCount":244,"publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/","url":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/","name":"The great GBS pivot to digital value at scale | Capgemini Portugal","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","datePublished":"2022-08-16T10:50:42+00:00","dateModified":"2025-03-27T06:20:49+00:00","description":"GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#primaryimage","url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","contentUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/pt-en\/"},{"@type":"ListItem","position":2,"name":"The great GBS pivot \u2013 from process excellence to digital value at scale"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/pt-en\/#website","url":"https:\/\/www.capgemini.com\/pt-en\/","name":"Capgemini","description":"Capgemini","publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/pt-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/pt-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"},"actionableFeedbackPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/","correctionsPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/"},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/4a58ac48fd0781800d85b33cab939b87","name":"tejasdhonsale","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4fd97067ace08bda8aa80d435128fc9a14abae6780310338261a88bda6af1f58?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4fd97067ace08bda8aa80d435128fc9a14abae6780310338261a88bda6af1f58?s=96&d=mm&r=g","caption":"tejasdhonsale"},"url":"https:\/\/www.capgemini.com\/pt-en\/author\/tejasdhonsale\/"}]}},"theme_term_info":[{"id":257,"name":"Business operations"}],"industry_term_info":[],"services_term_info":[{"id":139,"name":"Intelligent business operations"}],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Portugal","distributor_original_site_url":"https:\/\/www.capgemini.com\/pt-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/08\/GBS-POV-web-banner.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight\/505435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/users\/257"}],"version-history":[{"count":2,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight\/505435\/revisions"}],"predecessor-version":[{"id":529967,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight\/505435\/revisions\/529967"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media\/505436"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media?parent=505435"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/tags?post=505435"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/research-and-insight-type?post=505435"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/theme?post=505435"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/brand?post=505435"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/service?post=505435"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/industry?post=505435"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/partners?post=505435"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/content-group?post=505435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}