{"id":504649,"date":"2022-01-07T10:51:07","date_gmt":"2022-01-07T10:51:07","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=641919"},"modified":"2025-03-27T06:51:32","modified_gmt":"2025-03-27T06:51:32","slug":"egovernment-benchmark-2021-entering-a-new-digital-government-era","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/egovernment-benchmark-2021-entering-a-new-digital-government-era\/","title":{"rendered":"eGovernment benchmark 2021: Entering a new digital government era"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_eGovernment-benchmark-2021-Entering-a-new-digital-government-era.jpg\" class=\"header-img header-img-d\" alt=\"Capgemini_eGovernment-benchmark-2021--Entering-a-new-digital-government-era\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">eGovernment Benchmark 2021: Entering a new digital government era<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/eGovernment-Benchmark-2021-Insight-Report.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">3 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro pt48\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/egovernment-benchmark-2021-entering-a-new-digital-government-era\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/egovernment-benchmark-2021-entering-a-new-digital-government-era\/&amp;text=eGovernment benchmark 2021: Entering a new digital government era\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/egovernment-benchmark-2021-entering-a-new-digital-government-era\/&amp;text=eGovernment benchmark 2021: Entering a new digital government era\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">COVID-19 has accelerated Europe\u2019s progress towards its goal of making all central and local government services available online by 2030.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-bold-steps-forward\">Bold steps forward<\/h3>\n\n\n\n<p>The European Commission\u2019s 2021 eGovernment Benchmark report, produced by Capgemini, its subsidiary&nbsp;<a href=\"http:\/\/www.sogeti.com\/\">Sogeti<\/a>&nbsp;and consortium partners&nbsp;<a href=\"http:\/\/www.idc.com\/\">IDC<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.polimi.it\/en\/\">Politecnico di Milano<\/a>,&nbsp;has found that while there is still much more work to be done, European governments demonstrated \u201cresilience and innovation\u201d in swiftly moving vital services online, to assist citizens and businesses to cope with the impacts of the pandemic, providing a template for further action that can be applied across Europe.\u200b<\/p>\n\n\n\n<figure class=\"wp-block-image size-medium\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Cover-eGovernment-Benchmark-2021-copy.png?w=212\" alt=\"\" class=\"wp-image-671021\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<p>The Commission\u2019s annual review, now in its 18<sup>th<\/sup>&nbsp;year, is Europe\u2019s most comprehensive and authoritative assessment of the digital transformation of government and public services, providing fascinating insights into one of the EU\u2019s key priorities within its 2030 Digital Decade ambitions.<\/p>\n\n\n\n<p>The eGovernment Benchmark compares the progress of the public authorities of 36 European countries \u2013 the 27 EU member states, plus nine others including the United Kingdom, collectively known as EU27+ \u2013 in transitioning to digital services.<\/p>\n\n\n\n<p>Almost 8,000 webpages, from 93 citizen and business services, across more than 2,625 distinct local, regional and national administrations, were visited, tested and evaluated, to inform this year\u2019s report.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-catalyst-for-digitalization\">Catalyst for digitalization<\/h3>\n\n\n\n<p>The Commission\u2019s overall eGovernment maturity score for 2021, taking an average from all 36 countries, stands at 68%, with the most digitally enabled government being Malta\u2019s at 96%. Overall, 81% of services under evaluation are now available online.<\/p>\n\n\n\n<p>Although the pandemic provided a catalyst for digitalization in some areas, the crisis has not been a panacea to digitally transform public authorities, with important disparities remaining, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>85% of central government services are available online, compared to 59% of local services<\/li>\n\n\n\n<li>91% of services for businesses are online, compared to 77% for citizens<\/li>\n\n\n\n<li>Less than half (43%) of services can be accessed online by cross-border users<\/li>\n<\/ul>\n\n\n\n<p>Earlier this year the Commission launched its \u20ac672.5 billion Recovery and Resilience Facility, for large scale public investments and reforms by member states, to enable recovery from COVID-19 and to promote economic, social and territorial cohesion. Member states are investing a share of this facility in digital transformation, which together with other reforms and investments, will enable them to seize more digitalization opportunities. With reinforced efforts and guided by European values, public administrations will enter a new digital government era.<\/p>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h4 class=\"formHelpText\">Contact us<br>Get in touch to discuss the digitalization of eGovernment services in your organization. <\/h4>\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_512444_77681967\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"512444\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"research-egovernment-benchmark-2021\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"d306679d39\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t<strong>Thank you for your message. We will be in touch with you soon.<\/strong><\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG512444 = {\"512444\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>COVID-19 has accelerated Europe\u2019s progress towards its goal of making all central and local government services available online by 2030.<\/p>\n","protected":false},"author":34,"featured_media":504650,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":254,"primary_term":"Public 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