{"id":509435,"date":"2022-10-16T06:32:20","date_gmt":"2022-10-16T06:32:20","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?page_id=509435"},"modified":"2024-08-19T14:59:54","modified_gmt":"2024-08-19T14:59:54","slug":"personal-customer-experiences-at-scale","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/pt-en\/services\/personal-customer-experiences-at-scale\/","title":{"rendered":"Personal customer experiences &#8211; at scale."},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=2880&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=2880&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/personal-customer-experience-banner-1920x480px.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Personal customer experiences. At scale.<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/?page_id=509435\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/?page_id=509435&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/pt-en\/?page_id=509435&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-digital-personal-special\">Digital, personal, special<\/h3>\n\n\n\n<p>We embrace humanity, sensitivity, and intuition to invent memorable experiences that build lasting relationships. One interaction at a time. CX customers discover sustainable competitive advantage from our extensive set of service capabilities.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"311\" width=\"1024\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/Image-for-CX-web_25102019_PG_V1-updated.png?w=960\" alt=\"\" class=\"wp-image-509437\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Image-for-CX-web_25102019_PG_V1-updated.png 1665w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Image-for-CX-web_25102019_PG_V1-updated.png?resize=300,91 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Image-for-CX-web_25102019_PG_V1-updated.png?resize=768,233 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Image-for-CX-web_25102019_PG_V1-updated.png?resize=1024,311 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Image-for-CX-web_25102019_PG_V1-updated.png?resize=1536,466 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"You. At Scale.\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/qL0v6D7LLHk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-client-stories\">Client Stories<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>Building the most functional city in the world<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1914\" height=\"1040\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/smartly-25.png?w=960\" alt=\"\" class=\"wp-image-509418 size-full\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/smartly-25.png 1914w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/smartly-25.png?resize=300,163 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/smartly-25.png?resize=768,417 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/smartly-25.png?resize=1024,556 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/smartly-25.png?resize=1536,835 1536w\" sizes=\"auto, (max-width: 1914px) 100vw, 1914px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Background:<\/strong>&nbsp;Capgemini&nbsp;supports City of Helsinki&nbsp;on its way towards&nbsp;the&nbsp;vision of being the most functional city in the world.&nbsp;Altogether,&nbsp;we have completed&nbsp;more than 250&nbsp;service development&nbsp;projects&nbsp;over the course of 10 years.<\/p>\n\n\n\n<p><strong>Solution:<\/strong>&nbsp;Capgemini has enabled the City to succeed in challenges spanning the domains of public transport, elderly care, education and more. Our work focuses on developing digital services that help create the best possible conditions for urban life for residents and visitors. Depending on the case at hand, Capgemini\u2019s contributions vary from software implementations to tailor made solutions and hybrids. An important part of our role is to see the big picture and help the City navigate the trends of IT and digitalization sustainably, while closing in on the vision day by day.<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Impact:<\/strong>&nbsp;The work with City of Helsinki directly impacts the lives of&nbsp;over&nbsp;half a million citizens.&nbsp;Our&nbsp;successes haven\u2019t gone unnoticed \u2013 Helsinki&nbsp;has for instance been awarded by the Smart City Index,&nbsp;and named as the 3rd&nbsp;best city to live in.&nbsp;Our strategic partnership was extended in March 2021 by another 4 years, and we\u2019re excited to keep building the most functional city in the world.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>Transforming sales and service with Salesforce<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p><strong>Background<\/strong>: Wolters Kluwer wanted to increase their competitiveness by unifying their global sales and service processes. With Salesforce technology, we helped to improve their ability to manage processes and gave direct insight to what\u2019s happening.<\/p>\n\n\n\n<p><strong>Solution<\/strong>: Capgemini was chosen as the implementation partner to create a&nbsp;Salesforce&nbsp;solution that connects Wolters Kluwer\u2019s sales and service organizations and provides a 360-view of the customer.&nbsp;By establishing a Center of Excellence, we discovered and implemented&nbsp;a set of standards to align the work of country organizations.&nbsp;A template approach&nbsp;led to&nbsp;major changes in the ways of working, resulting in much improved&nbsp;consistency and&nbsp;agility.&nbsp;Besides the Salesforce implementation, our team played an important part in change management and in handling vital integrations.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"345\" height=\"345\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/wolter-flashcard-345x345px.jpg?w=345\" alt=\"\" class=\"wp-image-509441 size-full\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/wolter-flashcard-345x345px.jpg 345w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/wolter-flashcard-345x345px.jpg?resize=150,150 150w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/wolter-flashcard-345x345px.jpg?resize=300,300 300w\" sizes=\"auto, (max-width: 345px) 100vw, 345px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Impact<\/strong>: With the introduced Salesforce implementation, Wolters Kluwer\u2019s sales and service teams were able to cut the number of administrative tasks and to focus more on the customer. Salesforce improved their ability to manage processes and gave direct insight to what\u2019s happening. For instance, salespeople can now follow up on KPIs with their mobile devices, and a self-service portal means that customers can obtain information without additional support from the service team. On a group level, these improvements lowered costs and increased productivity across business units. We will continue rolling out Salesforce-powered clouds, including the platform\u2019s quoting solution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>Reinventing a digital customer journey<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"345\" height=\"345\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/celcom-flashcard-345x345px.jpg?w=345\" alt=\"\" class=\"wp-image-509439 size-full\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/celcom-flashcard-345x345px.jpg 345w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/celcom-flashcard-345x345px.jpg?resize=150,150 150w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/celcom-flashcard-345x345px.jpg?resize=300,300 300w\" sizes=\"auto, (max-width: 345px) 100vw, 345px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Background<\/strong>: With the goal of maintaining its market leading position, Celcom teamed up with Capgemini to&nbsp;revamp&nbsp;its customer journey with a new set of digital tools and streamlined&nbsp;ways of working.&nbsp;Following an update of the in-store experience, the focus on digital journey targeted a new kind of customer.<\/p>\n\n\n\n<p><strong>Solution<\/strong>: We took on the challenge to implement new customer-facing channels, platforms, and processes to create a new digital journey for Celcom\u2019s customers. As a result of our collaboration, 5 new digital channels were born, including a new Drupal-based web portal and two custom built mobile applications. The work expanded the ways in which Celcom can engage with its customers and simplified the customer experience as well as their own ways of working. Capgemini provided end-to-end support throughout the digital transformation and accelerated the cultural transformation that Celcom\u2019s new channels kicked off.<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Impact<\/strong>: Celcom\u2019s partnership with Capgemini fulfilled the goals of enhancing the digital customer journey and creating agile new ways of working.&nbsp;The transformation led to a number of impressive results, including a +60% increase in online revenue and&nbsp;Celcom\u2019s website becoming the most visited telco site in Malaysia. Inspired by the successes, Celcom will continue to incorporate additional digital technologies such as finance and HR automation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>Optimizing internal customer experience with process mining<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p><strong>Background<\/strong>: BMW is not only a premium brand for customers, but strives for excellence also with their internal services. Together with Capgemini, BMW kicked off a project to improve the IT User Care Center and its service experience.<\/p>\n\n\n\n<p><strong>Solution<\/strong>: A deep dive into the analytics of IT process performance and complaints uncovered&nbsp;process gaps and inefficiencies that could be improved upon.&nbsp;Previously unnoticed trends were found with the&nbsp;application of specialized process mining&nbsp;and&nbsp;a new analytics platform.&nbsp;This&nbsp;helped BMW form a detailed view of IT care. Furthermore, Capgemini\u2019s lean problem-solving methodology enabled the customer&nbsp;to&nbsp;develop the most effective responses to each individual&nbsp;service&nbsp;ticket.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"345\" height=\"345\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/bmw-flashcard-345x345px.jpg?w=345\" alt=\"\" class=\"wp-image-509438 size-full\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/bmw-flashcard-345x345px.jpg 345w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/bmw-flashcard-345x345px.jpg?resize=150,150 150w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/bmw-flashcard-345x345px.jpg?resize=300,300 300w\" sizes=\"auto, (max-width: 345px) 100vw, 345px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Impact<\/strong>: The revamped approach to complaint management allows BMW&nbsp;Group&nbsp;to&nbsp;pinpoint the areas in which they&nbsp;could implement substantial customer service&nbsp;improvements. As another benefit, representatives are able to respond much more quickly, with 93,5% of tickets addressed within 30 minutes. The customer experience has vastly improved, which shows&nbsp;as a 53% decrease in the number of complaints.&nbsp;These and future analytics projects take BMW towards even more outstanding customer service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Capgemini?<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Heads of Marketing, Sales, Customer Service, Commerce and IT choose to invent personal customer experiences with us, because we have:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relentless drive towards discovering the customer experiences of tomorrow and turning them into a sustainable competitive advantage for the customer today.<\/li>\n\n\n\n<li>The brightest minds with extensive experience from uniquely challenging digital transformations in a range of industries.<\/li>\n\n\n\n<li>Strong local and global capabilities to build solutions on the most powerful software, such as Salesforce, Pega, SAP and Microsoft, and to develop custom software.<\/li>\n\n\n\n<li>Agile ways of designing and delivering digital solutions that connect the dots between marketing, sales and service journeys.<\/li>\n\n\n\n<li>Endless curiosity to push the boundaries of what organizations can achieve with modern and upcoming technologies.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h4 class=\"formHelpText\"><strong>Turn customer experience into a competitive advantage<\/strong><\/h4>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_465833_2591769090\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"465833\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"personal-customer-experiences-at-scale\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"fd47ba1587\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\tThank you for contacting us.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG465833 = {\"465833\":{\"errors\":[],\"redirect\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/thank-you-personal-customer-experiences-at-scale\\\/\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Connect with our experts<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"347\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/09\/Marjut-Kytosalmi-20-1.jpg?w=500\" alt=\"\" class=\"wp-image-487800\" style=\"width:219px;height:151px\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/09\/Marjut-Kytosalmi-20-1.jpg 500w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/09\/Marjut-Kytosalmi-20-1.jpg?resize=300,208 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p><strong>Marjut Kyt\u00f6salmi<br>Head of Digital, Head of People Practice Application Services<br><a href=\"mailto:marjut.kytosalmi@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><br><a href=\"https:\/\/twitter.com\/kytosalmi\" target=\"_blank\" rel=\"noreferrer noopener\">Twitter<\/a><br><a href=\"https:\/\/www.linkedin.com\/in\/kytosalmi\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"299\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/09\/Jukka-Tuominen-1.jpg?w=500\" alt=\"\" class=\"wp-image-487893\" style=\"width:239px;height:142px\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/09\/Jukka-Tuominen-1.jpg 500w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/09\/Jukka-Tuominen-1.jpg?resize=300,179 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p><strong>Jukka Tuominen<br>Head of Digital Customer Experience Offering<br><a href=\"mailto:jukka.tuominen@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><br><a href=\"https:\/\/twitter.com\/tuominen_jukka\" target=\"_blank\" rel=\"noreferrer noopener\">Twitter<\/a><br><a href=\"http:\/\/www.linkedin.com\/in\/jukka-tuominen\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/antti-sinkkila-400x400px.jpg\" alt=\"\" class=\"wp-image-509444\" style=\"width:179px;height:179px\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/antti-sinkkila-400x400px.jpg 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/antti-sinkkila-400x400px.jpg?resize=150,150 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p><strong>Antti Sinkkil\u00e4<br>Sales Lead, Digital Customer Experience<br>Mobile: +358 50 5744894<br><a href=\"mailto:antti.sinkkila@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"299\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/ritu-kumari-663x663px.jpg\" alt=\"\" class=\"wp-image-509445\" style=\"width:200px;height:224px\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/ritu-kumari-663x663px.jpg 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/ritu-kumari-663x663px.jpg?resize=150,150 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p><strong>Ritu Kumari<br>Sales Manager<br>Mobile: +358(0)405311376<br><a href=\"mailto:ritu.a.kumari@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"299\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/26\/2022\/10\/Nina_Antipin_picture.jpg?w=200\" alt=\"\" class=\"wp-image-506073\" style=\"width:177px;height:265px\"\/><\/figure>\n\n\n\n<p><strong>Nina Antipin<br>DCX Design Competence and DCX Design Offer Lead<br>Mobile: +358 50 528 9156<br><a href=\"mailto:nina.antipin@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Blogs<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":325,"featured_media":509442,"parent":477952,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"4ad5b424-efc1-4519-b1a6-2de46f209855\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"becc3901-ca1f-4d28-bb86-263b84f861e6\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[],"content-group":[],"class_list":["post-509435","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- 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