{"id":501537,"date":"2022-07-19T10:35:01","date_gmt":"2022-07-19T08:35:01","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=772324"},"modified":"2024-08-19T14:41:04","modified_gmt":"2024-08-19T14:41:04","slug":"intelligent-customer-interactions","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/","title":{"rendered":"Intelligent customer interactions"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=2880&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICO.jpg\" class=\"header-img header-img-d\" alt=\"Intelligent Customer Interactions ICO\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><h5 class=\"box-tag\" data-maxlength=\"34\">Intelligent Business Operations<\/h5><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Intelligent Customer Interactions<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Drive enhanced engagement and loyalty through delivering a frictionless customer experience<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICI-factsheet.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download factsheet<\/span><span class=\"type\">928 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/&amp;text=Intelligent Customer Interactions\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/&amp;text=Intelligent Customer Interactions\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Deliver enhanced customer experience excellence through frictionless customer interactions<\/h2><p class=\"intro-para-content\">Capgemini\u2019s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Capgemini\u2019s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A personalized customer experience<\/strong><\/li>\n\n\n\n<li><strong>An omnichannel customer journey<\/strong><\/li>\n\n\n\n<li><strong>An improved Net Promoter Score<\/strong><\/li>\n\n\n\n<li><strong>Enhanced customer engagement<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-space-between is-layout-flex wp-container-core-buttons-is-layout-f200d7a0 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Interactions-ICI-factsheet.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download our brochure<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/modernizing-the-contact-center-transforming-customer-interactions\/\">Read how modernizing the contact center \u2013 transforming customer interactions<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Research and insights<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/innovation-nation-autumn-2021\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2021\/10\/Capgemini_Bsv_Driving-a-seamless-customer-experience.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/innovation-nation-autumn-2021\/\" aria-label=\"Innovation Nation | Autumn 2021\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Innovation nation<\/div>\n                                <h3 class=\"card-title\">Innovation Nation | Autumn 2021<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Drive enhanced engagement and loyalty through delivering a frictionless customer experience<\/p>\n","protected":false},"author":33,"featured_media":501538,"parent":477947,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"c231e5c7-597d-42f5-83dc-ec74067a7137\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"b37b0b02-5bbc-480d-8465-ed487eec9827\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"{\"x\":\"0.71\",\"y\":\"0.49\"}","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[37,139],"industry":[],"partners":[],"page-type":[140],"content-group":[],"class_list":["post-501537","page","type-page","status-publish","has-post-thumbnail","hentry","service-enterprise-management","service-intelligent-business-operations","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Intelligent customer interactions - Capgemini Portugal<\/title>\n<meta name=\"description\" content=\"Drive enhanced engagement and loyalty through delivering a frictionless customer experience\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent customer interactions\" \/>\n<meta property=\"og:description\" content=\"Drive enhanced engagement and loyalty through delivering a frictionless customer experience\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Portugal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-19T14:41:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/\"},\"author\":{\"name\":\"rajeshrangdal\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/person\\\/fb68cfdf2f3fc6a3333669ef0b59e9cb\"},\"headline\":\"Intelligent customer interactions\",\"datePublished\":\"2022-07-19T08:35:01+00:00\",\"dateModified\":\"2024-08-19T14:41:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/\"},\"wordCount\":134,\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2022\\\/07\\\/Intelligent-Customer-Interactions-ICO-3.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/\",\"name\":\"Intelligent customer interactions - Capgemini Portugal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2022\\\/07\\\/Intelligent-Customer-Interactions-ICO-3.jpg\",\"datePublished\":\"2022-07-19T08:35:01+00:00\",\"dateModified\":\"2024-08-19T14:41:04+00:00\",\"description\":\"Drive enhanced engagement and loyalty through delivering a frictionless customer experience\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2022\\\/07\\\/Intelligent-Customer-Interactions-ICO-3.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2022\\\/07\\\/Intelligent-Customer-Interactions-ICO-3.jpg\",\"width\":2880,\"height\":1800,\"caption\":\"Intelligent Customer Interactions ICO\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/intelligent-customer-interactions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Intelligent customer interactions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\",\"name\":\"Capgemini\",\"description\":\"Capgemini\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Capgemini\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/capgemini\",\"https:\\\/\\\/www.instagram.com\\\/capgemini\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/capgeminimedia\",\"https:\\\/\\\/www.glassdoor.com\\\/Overview\\\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"},\"actionableFeedbackPolicy\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/client-stories\\\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\\\/\",\"correctionsPolicy\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/client-stories\\\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\\\/\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/person\\\/fb68cfdf2f3fc6a3333669ef0b59e9cb\",\"name\":\"rajeshrangdal\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9aef7fc35eaa6cad6d60f5e9d34427c99006436cd342fe7c9037d95fe1117fc1?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9aef7fc35eaa6cad6d60f5e9d34427c99006436cd342fe7c9037d95fe1117fc1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9aef7fc35eaa6cad6d60f5e9d34427c99006436cd342fe7c9037d95fe1117fc1?s=96&d=mm&r=g\",\"caption\":\"rajeshrangdal\"},\"sameAs\":[\"rajesh.rangdal@capgemini.com\"],\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/author\\\/rajeshrangdal\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Intelligent customer interactions - Capgemini Portugal","description":"Drive enhanced engagement and loyalty through delivering a frictionless customer experience","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/","og_locale":"en_US","og_type":"article","og_title":"Intelligent customer interactions","og_description":"Drive enhanced engagement and loyalty through delivering a frictionless customer experience","og_url":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/","og_site_name":"Capgemini Portugal","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_modified_time":"2024-08-19T14:41:04+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/"},"author":{"name":"rajeshrangdal","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/fb68cfdf2f3fc6a3333669ef0b59e9cb"},"headline":"Intelligent customer interactions","datePublished":"2022-07-19T08:35:01+00:00","dateModified":"2024-08-19T14:41:04+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/"},"wordCount":134,"publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/","url":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/","name":"Intelligent customer interactions - Capgemini Portugal","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg","datePublished":"2022-07-19T08:35:01+00:00","dateModified":"2024-08-19T14:41:04+00:00","description":"Drive enhanced engagement and loyalty through delivering a frictionless customer experience","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#primaryimage","url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg","contentUrl":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg","width":2880,"height":1800,"caption":"Intelligent Customer Interactions ICO"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-interactions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/pt-en\/"},{"@type":"ListItem","position":2,"name":"Solutions","item":"https:\/\/www.capgemini.com\/pt-en\/solutions\/"},{"@type":"ListItem","position":3,"name":"Intelligent customer interactions"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/pt-en\/#website","url":"https:\/\/www.capgemini.com\/pt-en\/","name":"Capgemini","description":"Capgemini","publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/pt-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/pt-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"},"actionableFeedbackPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/","correctionsPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/"},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/person\/fb68cfdf2f3fc6a3333669ef0b59e9cb","name":"rajeshrangdal","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9aef7fc35eaa6cad6d60f5e9d34427c99006436cd342fe7c9037d95fe1117fc1?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9aef7fc35eaa6cad6d60f5e9d34427c99006436cd342fe7c9037d95fe1117fc1?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9aef7fc35eaa6cad6d60f5e9d34427c99006436cd342fe7c9037d95fe1117fc1?s=96&d=mm&r=g","caption":"rajeshrangdal"},"sameAs":["rajesh.rangdal@capgemini.com"],"url":"https:\/\/www.capgemini.com\/pt-en\/author\/rajeshrangdal\/"}]}},"brand_term":[],"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/07\/Intelligent-Customer-Interactions-ICO-3.jpg","featured_image_alt":"Intelligent Customer Interactions ICO","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Portugal","distributor_original_site_url":"https:\/\/www.capgemini.com\/pt-en","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/pages\/501537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/comments?post=501537"}],"version-history":[{"count":4,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/pages\/501537\/revisions"}],"predecessor-version":[{"id":525447,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/pages\/501537\/revisions\/525447"}],"up":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/pages\/477947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media\/501538"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media?parent=501537"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/brand?post=501537"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/partner_type?post=501537"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/service?post=501537"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/industry?post=501537"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/partners?post=501537"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/page-type?post=501537"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/content-group?post=501537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}