{"id":501531,"date":"2022-07-19T10:45:00","date_gmt":"2022-07-19T08:45:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=772337"},"modified":"2026-01-19T13:55:38","modified_gmt":"2026-01-19T13:55:38","slug":"intelligent-customer-operations-powered-by-amazon-connect","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-operations-powered-by-amazon-connect\/","title":{"rendered":"Intelligent customer operations powered by Amazon Connect"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/07\/Intelligent-Customer-Operations-ICO-Powered-by-Amazon-Connect.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:51% 53%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Intelligent Business Operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Intelligent Customer Operations Powered by Amazon Connect<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/ICO-Intelligent-Customer-Operations-Powered-by-Amazon-Connect-factsheet.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download factsheet<\/span><span class=\"type\">3 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-operations-powered-by-amazon-connect\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-operations-powered-by-amazon-connect\/&amp;text=Intelligent customer operations powered by Amazon Connect\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/pt-en\/solutions\/intelligent-customer-operations-powered-by-amazon-connect\/&amp;text=Intelligent customer operations powered by Amazon Connect\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Drive frictionless, omnichannel customer experiences with Amazon Connect<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video is-style-default section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-left\"><div class=\"container\"><div class=\"row video-align-right\"><div class=\"col-md-12\"><div class=\"video-align-right row box box--4 box--mini\"><div class=\"col-md-1\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/qyooLpcd9Ms?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Capgemini and Amazon Connect<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">taking CX performance to a new level<\/p><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-drive-frictionless-customer-interactions-across-the-aws-ecosystem\"><strong>Drive frictionless customer interactions across the AWS ecosystem<\/strong><\/h4>\n\n\n\n<p>Capgemini\u2019s Intelligent Customer Operations Powered by Amazon Connect solution leverages enterprise-grade contact center capabilities, security, governance, and operational policies with the breadth, depth, and reliability of Amazon Web Services \u2013 putting the customer at the center of your business to deliver seamless and connected digital experiences.<\/p>\n\n\n\n<p>Our next-generation contact center service solution provides a digitally augmented yet human-centric experience through a persona-led service design that integrates humans and technology to drive more meaningful, emotive, and frictionless customer relationships with your clients and partners across your entire customer ecosystem and portfolio, to deliver:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>15% shortened average handle time<\/strong><\/li>\n\n\n\n<li><strong>20% reduction in overall supervisor efforts<\/strong><\/li>\n\n\n\n<li><strong>24% reduction in call volume routing<\/strong><\/li>\n\n\n\n<li><strong>31% reduction in subscription and usage costs<\/strong><\/li>\n\n\n\n<li><strong>60% reduction in overall system administrator efforts<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/ICO-Intelligent-Customer-Operations-Powered-by-Amazon-Connect-factsheet.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download our brochure<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Drive frictionless, omnichannel customer experiences with Amazon Connect<\/p>\n","protected":false},"author":33,"featured_media":501532,"parent":477947,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"67812be9-d339-4761-8dd9-c9ed3346de68\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"{\"x\":\"0.49\",\"y\":\"0.51\"}","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[37,139],"industry":[],"partners":[],"page-type":[140],"content-group":[],"class_list":["post-501531","page","type-page","status-publish","has-post-thumbnail","hentry","service-enterprise-management","service-intelligent-business-operations","page-type-solutions"],"yoast_head":"<!-- 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