{"id":523694,"date":"2024-02-14T14:29:08","date_gmt":"2024-02-14T14:29:08","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?post_type=event&#038;p=523694"},"modified":"2025-03-26T08:27:28","modified_gmt":"2025-03-26T08:27:28","slug":"servicenow-2024","status":"publish","type":"event","link":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/","title":{"rendered":"ServiceNow 2024"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-blue-line header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=2880&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=1440&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=1024&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=768&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:67% 53%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Event<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">SERVICENOW SUMMIT: PORTUGAL<\/h1><\/div><h2 class=\"reasearchInsightTitle\"><strong><sub><sup>February 15, 2024 | Funda\u00e7\u00e3o Oriente, Lisbon<\/sup><\/sub><\/strong><\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Localization: Funda\u00e7\u00e3o Oriente<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Lisbon<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Digital Transformation<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=event&amp;p=838367\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=event&amp;p=838367&amp;text=Capgemini%20at%20DAVOS%202023\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=event&amp;p=838367&amp;text=Capgemini%20at%20DAVOS%202023\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-boost-your-business-s-digital-transformation\">Boost your business&#8217;s digital transformation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Embark on a transformative journey for your business with Capgemini at ServiceNow Summit on  February, 15<sup>th<\/sup>.  Discover today&#8217;s solutions and how to connect data and organizational silos. Join us as we introduce you to <strong>Capgemini as a ServiceNow Hub from Portugal to the world. <\/strong>Come and find out how <strong>we can help accelerate the transformation of your business through a customized solution for automating and optimizing processes across your organization using a single tool.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:40px\"><strong>How can we transform your business?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a  business challenge, we have the solution with ServiceNow. Working as a <strong>one stop  shop solution<\/strong> ServiceNow will transform your business and bring the solution that you need. Knowing more of our <strong>use cases<\/strong>. <\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg?w=960\" alt=\"\" class=\"wp-image-523724\" style=\"aspect-ratio:1.5;width:341px;height:auto\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg 5472w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg?resize=300,200 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg?resize=768,512 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg?resize=1024,683 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg?resize=1536,1024 1536w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/doctor-with-stethoscope-hands-hospital-background.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-vivid-cyan-blue-color has-text-color wp-block-paragraph\"><strong>ServiceNow expertise | Health Sector<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>CHALLENGE:<\/strong><br>Migration of previous implementation, which was a custom application within ServiceNow, to the SPM ServiceNow product.<br>Creation of forms and accesses to address customer needs, integration of the request process into the Employee Service Centre.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>SOLUTION:<\/strong><br>Implementation&nbsp;SPM OOB application&nbsp;to unify processes across the organization and train all&nbsp;process stakeholders.&nbsp;<br>Data Segregation through roles to manage privileges for the management of the processes, also creating the right channels for record creation.<br>Inclusion of approval levels to robust the demand processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>KEY BENEFITS:<\/strong><br>Enhanced project team productivity, customer satisfaction and user experience.<br>Centralize all demands, facilitating the selection process for projects.<br>Improve project manager efficiency by using the workbench allowing a strong visualization of the risk, value, and size optimizing decision making.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-vivid-cyan-blue-color has-text-color wp-block-paragraph\"><strong>ServiceNow expertise<\/strong> |<strong>&nbsp;Manufacturing&nbsp;Sector<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>CHALLENGE:<\/strong><br>High number of large-scale demands, projects and developments that are not consolidated in a system.&nbsp;<br>Information not accessible and faulty for those responsible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>SOLUTION:<\/strong><br>Implementation&nbsp;SPM OOB application&nbsp;to unify processes across the organization and train all&nbsp;process stakeholders.&nbsp;<br>Consolidate information&nbsp;on the ServiceNow platform (source of truth).&nbsp;<br>Creation of reports and dashboards&nbsp;to share information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>KEY BENEFITS:<\/strong><br>Align all work&nbsp;from intake passing through strategic planning, continuous planning, and enterprise&nbsp;backlog to maximize outcomes and minimize budget overage.&nbsp;<br>Decommission&nbsp;legacy SPM systems&nbsp;spend.<br>Evaluate financials and capacity using scenarios&nbsp;leveraging the platform using workspace and&nbsp;dashboards across all processes (Demand, Portfolio and Program) saving time for the organization.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg?w=960\" alt=\"\" class=\"wp-image-523727\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg 5040w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg?resize=300,200 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg?resize=768,512 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg?resize=1024,683 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg?resize=1536,1024 1536w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/male-worker-factory.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg?w=960\" alt=\"\" class=\"wp-image-523730\" style=\"aspect-ratio:1.5;width:341px;height:auto\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg 6720w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg?resize=300,200 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg?resize=768,512 768w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg?resize=1024,683 1024w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg?resize=1536,1024 1536w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/businessmen-elegant-suits-business-meeting-discussing-new-project-office.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-vivid-cyan-blue-color has-text-color wp-block-paragraph\"><strong>ServiceNow expertise<\/strong> |<strong>&nbsp;Financial Sector<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>CHALLENGE:<\/strong><br>Transforming the user experience&nbsp;into a&nbsp;captivating challenge.<br>Identify inefficiencies&nbsp;and&nbsp;simplify the processes&nbsp;for both users and staff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>SOLUTION:<\/strong><br>Restructure the service catalog, streamlining&nbsp;the product and service offerings to enhance&nbsp;accessibility and ease of use.<br>Better SLAs&nbsp;definitions&nbsp;with current standards and expectations,&nbsp;guaranteeing that service&nbsp;commitments remained relevant and attainable.<br>Improve KPIs&nbsp;to measure and assess team performance and provide a clearer understanding of&nbsp;success metrics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><strong>KEY BENEFITS:<\/strong><br>Enhanced&nbsp;customer satisfaction&nbsp;and&nbsp;communication between service providers and users.<br>Robust&nbsp;reporting&nbsp;and&nbsp;real-time analysis.<br>Improved&nbsp;platform&nbsp;reliability, performance, and&nbsp;security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\">&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Get to know our team<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li style=\"font-size:23px\"><strong>70 <\/strong>members in Capgemini Portugal ServiceNow team<\/li>\n\n\n\n<li style=\"font-size:23px\"><strong>60<\/strong> ServiceNow certifications<\/li>\n\n\n\n<li style=\"font-size:23px\"><strong>186 <\/strong>ServiceNow micro certifications<\/li>\n\n\n\n<li style=\"font-size:23px\"><strong>120 <\/strong>complementary certifications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Contact us to know  more about our solutions:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lu\u00eds Tim\u00f3teo, Cloud &amp; Custom Applications Director: luis.timoteo@capgemini.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Andr\u00e9 Gon\u00e7alves, ServiceNow Responsible: andre-duque.goncalves@capgemini.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-card-text-pic wrapperCardTextPic hero-bg-shape\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\">\n<div class=\"wp-block-cg-blocks-card-text-pic-right\"><div class=\"row card-text-pic rightCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box  row-nobleed\"><div class=\"col-lg-8 col-md-12 box-inner\"><a href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/\" aria-label=\"UNLOCK THE POWER OF EXPERIENCE WITH SERVICENOW\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h4 class=\"titlewithLink\" data-maxlength=\"144\">UNLOCK THE POWER OF EXPERIENCE WITH SERVICENOW<\/h4><\/a><p class=\"box-text\" data-maxlength=\"\">We empower our clients to constantly adapt their people, organization, and systems to deliver consumer-grade employee experiences and bring unmatched service excellence to customers.<\/p><div class=\"box-bottom\"><a aria-label=\"Read more about UNLOCK THE POWER OF EXPERIENCE WITH SERVICENOW\" class=\"more2\" data-maxlength=\"24\" href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/\" target=\"\" rel=\"noopener noreferrer\" title=\"\">Read more<\/a><\/div><\/div><div class=\"col-lg-5 col-md-12 box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/\" aria-label=\"Read more about UNLOCK THE POWER OF EXPERIENCE WITH SERVICENOW\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=1000&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=768&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=556&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2022\/10\/Capgemini_Services_cloud.jpg\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:52% 25%\" loading=\"lazy\"\/><\/picture><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":149,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ffb13088-c30b-4df9-845f-2ef7be90446e\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","cg_event_start":"2024-02-15T09:00:00","cg_event_end":"2024-02-15T14:30:00","cg_event_timezone":"","event_location":"Funda\u00e7\u00e3o Oriente","cg_event_type":"Business","cg_event_short_title":"ServiceNow Summit 2024","cg_event_block_title":"","featured_focal_points":""},"tags":[],"brand":[60],"event-location":[],"class_list":["post-523694","event","type-event","status-publish","hentry","brand-capgemini"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow 2024 - Capgemini Portugal<\/title>\n<meta name=\"description\" content=\"EventSERVICENOW SUMMIT: PORTUGALFebruary 15, 2024 | Funda\u00e7\u00e3o Oriente, LisbonLocalization: Funda\u00e7\u00e3o OrienteRegion: LisbonSector: Digital Transformation\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow 2024\" \/>\n<meta property=\"og:description\" content=\"EventSERVICENOW SUMMIT: PORTUGALFebruary 15, 2024 | Funda\u00e7\u00e3o Oriente, LisbonLocalization: Funda\u00e7\u00e3o OrienteRegion: LisbonSector: Digital Transformation\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Portugal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-26T08:27:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/\",\"name\":\"ServiceNow 2024 - Capgemini Portugal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/prod.ucwe.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2024\\\/02\\\/Captura-de-ecra-2024-02-14-135514.png\",\"datePublished\":\"2024-02-14T14:29:08+00:00\",\"dateModified\":\"2025-03-26T08:27:28+00:00\",\"description\":\"EventSERVICENOW SUMMIT: PORTUGALFebruary 15, 2024 | Funda\u00e7\u00e3o Oriente, LisbonLocalization: Funda\u00e7\u00e3o OrienteRegion: LisbonSector: Digital Transformation\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/#primaryimage\",\"url\":\"https:\\\/\\\/prod.ucwe.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2024\\\/02\\\/Captura-de-ecra-2024-02-14-135514.png\",\"contentUrl\":\"https:\\\/\\\/prod.ucwe.capgemini.com\\\/pt-en\\\/wp-content\\\/uploads\\\/sites\\\/42\\\/2024\\\/02\\\/Captura-de-ecra-2024-02-14-135514.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/events\\\/servicenow-2024\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ServiceNow 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\",\"name\":\"Capgemini\",\"description\":\"Capgemini\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Capgemini\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/capgemini\",\"https:\\\/\\\/www.instagram.com\\\/capgemini\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/capgeminimedia\",\"https:\\\/\\\/www.glassdoor.com\\\/Overview\\\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"},\"actionableFeedbackPolicy\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/client-stories\\\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\\\/\",\"correctionsPolicy\":\"https:\\\/\\\/www.capgemini.com\\\/pt-en\\\/news\\\/client-stories\\\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ServiceNow 2024 - Capgemini Portugal","description":"EventSERVICENOW SUMMIT: PORTUGALFebruary 15, 2024 | Funda\u00e7\u00e3o Oriente, LisbonLocalization: Funda\u00e7\u00e3o OrienteRegion: LisbonSector: Digital Transformation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/","og_locale":"en_US","og_type":"article","og_title":"ServiceNow 2024","og_description":"EventSERVICENOW SUMMIT: PORTUGALFebruary 15, 2024 | Funda\u00e7\u00e3o Oriente, LisbonLocalization: Funda\u00e7\u00e3o OrienteRegion: LisbonSector: Digital Transformation","og_url":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/","og_site_name":"Capgemini Portugal","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_modified_time":"2025-03-26T08:27:28+00:00","og_image":[{"url":"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/","url":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/","name":"ServiceNow 2024 - Capgemini Portugal","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png","datePublished":"2024-02-14T14:29:08+00:00","dateModified":"2025-03-26T08:27:28+00:00","description":"EventSERVICENOW SUMMIT: PORTUGALFebruary 15, 2024 | Funda\u00e7\u00e3o Oriente, LisbonLocalization: Funda\u00e7\u00e3o OrienteRegion: LisbonSector: Digital Transformation","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/#primaryimage","url":"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png","contentUrl":"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2024\/02\/Captura-de-ecra-2024-02-14-135514.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/events\/servicenow-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/pt-en\/"},{"@type":"ListItem","position":2,"name":"ServiceNow 2024"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/pt-en\/#website","url":"https:\/\/www.capgemini.com\/pt-en\/","name":"Capgemini","description":"Capgemini","publisher":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/pt-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/pt-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"},"actionableFeedbackPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/","correctionsPolicy":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/bluescope-futureproofs-its-finance-function-to-achieve-efficiency-beyond-costs-savings\/"}]}},"event_post_tag":"","brand_term":[{"id":60,"slug":"capgemini"}],"event_location_name":"Funda\u00e7\u00e3o Oriente","archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Portugal","distributor_original_site_url":"https:\/\/www.capgemini.com\/pt-en","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/event\/523694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/users\/149"}],"version-history":[{"count":19,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/event\/523694\/revisions"}],"predecessor-version":[{"id":528828,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/event\/523694\/revisions\/528828"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media?parent=523694"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/tags?post=523694"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/brand?post=523694"},{"taxonomy":"event-location","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/event-location?post=523694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}