{"id":506481,"date":"2019-03-25T15:06:00","date_gmt":"2019-03-25T15:06:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=client-story&#038;p=608556"},"modified":"2022-10-10T05:26:34","modified_gmt":"2022-10-10T05:26:34","slug":"enhancing-patient-experience-through-insights","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","title":{"rendered":"Enhancing Patient Experience through Insights"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=2880&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=2880&amp;quality=90 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png\" class=\"header-img header-img-d\" alt=\"invent-hero\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><h5 class=\"box-tag\" data-maxlength=\"34\"> Client story <\/h5><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Enhancing Patient Experience through Insights<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/Enhancing-Patient-Experience-through-Insights-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download client story<\/span><span class=\"type\">888 KB  <\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-lg-10 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\"><strong>THE CHALLENGE<\/strong><\/h2>\n\n\n\n<p>Capgemini Invent was approached by a client, that was preparing for a drug launch, to monitor the patient journey from the referral phase through the dispensing phase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-our-solution\"><strong>OUR SOLUTION<\/strong><\/h2>\n\n\n\n<p>Our specialty channel insights platform for pharmaceutical manufacturers was deployed to support the launch. The platform quickly identified and removed potential barriers for getting patients on therapy. The Capgemini Invent team monitored launch performance and provided visibility into the specialty distribution channel for the client. Post launch, our analytics supported real time decision-making regarding bridge and other patient support programs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-impact\"><strong>THE IMPACT<\/strong><\/h2>\n\n\n\n<p>Utilizing the services of the specialty channel insights platform, the drug launched with great commercial success. The platform played a key role in assisting with critical strategic decision making at the time of the launch. As a result of our solution\u2019s proven success, the client has now added seven other brands to the platform.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Capgemini Invent was approached by a client, that was preparing for a drug launch, to monitor the patient journey from the referral phase<\/p>\n","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-506481","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enhancing Patient Experience through Insights - Capgemini Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhancing Patient Experience through Insights - Capgemini Portugal\" \/>\n<meta property=\"og:description\" content=\"Capgemini Invent was approached by a client, that was preparing for a drug launch, to monitor the patient journey from the referral phase\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Portugal\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-10T05:26:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/\",\"url\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/\",\"name\":\"Enhancing Patient Experience through Insights - Capgemini Portugal\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png\",\"datePublished\":\"2019-03-25T15:06:00+00:00\",\"dateModified\":\"2022-10-10T05:26:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png\",\"contentUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/pt-en\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Enhancing Patient Experience through Insights\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/pt-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/pt-en\/\",\"name\":\"Capgemini Portugal\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Enhancing Patient Experience through Insights - Capgemini Portugal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","og_locale":"en_US","og_type":"article","og_title":"Enhancing Patient Experience through Insights - Capgemini Portugal","og_description":"Capgemini Invent was approached by a client, that was preparing for a drug launch, to monitor the patient journey from the referral phase","og_url":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","og_site_name":"Capgemini Portugal","article_modified_time":"2022-10-10T05:26:34+00:00","og_image":[{"url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","url":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","name":"Enhancing Patient Experience through Insights - Capgemini Portugal","isPartOf":{"@id":"https:\/\/www.capgemini.com\/pt-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png","datePublished":"2019-03-25T15:06:00+00:00","dateModified":"2022-10-10T05:26:34+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#primaryimage","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png","contentUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/06\/invent-hero-95.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/pt-en\/client-story\/"},{"@type":"ListItem","position":2,"name":"Enhancing Patient Experience through Insights"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/pt-en\/#website","url":"https:\/\/www.capgemini.com\/pt-en\/","name":"Capgemini Portugal","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/pt-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Enhancing Patient Experience through Insights","url":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Portugal","logo":""},"keywords":[],"dateCreated":"2019-03-25T15:06:00Z","datePublished":"2019-03-25T15:06:00Z","dateModified":"2022-10-10T05:26:34Z"},"rendered":"<meta name=\"parsely-title\" content=\"Enhancing Patient Experience through Insights\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/pt-en\/news\/client-stories\/enhancing-patient-experience-through-insights\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2019-03-25T15:06:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Portugal","distributor_original_site_url":"https:\/\/www.capgemini.com\/pt-en","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/pt-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/client-story\/506481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":1,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/client-story\/506481\/revisions"}],"predecessor-version":[{"id":506482,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/client-story\/506481\/revisions\/506482"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/media?parent=506481"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/tags?post=506481"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/brand?post=506481"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/service?post=506481"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/industry?post=506481"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/partners?post=506481"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/country?post=506481"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/pt-en\/wp-json\/wp\/v2\/content-group?post=506481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}