Digitizing the supply chain

Innovation Nation | Winter 2019–2020

Anis Chenchah,
CEO, Business Services

Helping to reimagine your business operations

Welcome to our winter 2019–2020 edition of Innovation Nation. This edition focuses on Capgemini’s Digital Supply Chain offer – and the five sub-offers of Demand Planning, Master Data Management, Order Management, Logistics Control Tower, and Procurement Operations. It also shares insights from our experts across finance and accounting (F&A), human resources (HR), and intelligent automation.

– Anis Chenchah, CEO, Business Services

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Digital Supply Chain – automation for agility

Interview with Dharmendra Patwardhan, Global Head of the Digital Supply Chain Practice, Capgemini

Innovation Nation talks to Dharmendra Patwardhan about how Capgemini’s Digital Supply Chain offer represents a unique and multifaceted supply chain solution that is delivering enhanced business outcomes and industry-first commitments around cash, cost, and service to our clients around the globe.

Digitization of the supply chain

With the pace of digital disruption ever increasing, organizations and their leaders today understand the criticality of supply chain digitization, but often lack direction and, as a result, fail to scale up effectively. Successful organizations have clear frameworks to identify the right digital initiatives that are aligned with their goals, learn fast from their pilot implementations, and will be determined and able to reach scale.

The demand planner of the future

Nilesh Kulkarni, Director, Digital Supply Chain Solutions, Capgemini’s Business Services

The Demand Planner 2.0 will have visibility across the end-to-end supply chain, and won’t be constrained by functional, process, or technology siloes.

Challenges in your supply chain? The answer lies in data

Abhishek Bikram, Singh Senior Consultant, Supply Chain Management, Capgemini’s Business Services

The efficiency of the supply chain is crucial not just to margins but to customer goodwill – and a great supply chain is built on great data.

Is your business ready for an order management system?

Abhishek Bikram, Singh Senior Consultant, Supply Chain Management, Capgemini’s Business Services

Before investing in an order management system, aim for a global process with minimal regional exceptions and embark on a process optimization journey.

Control towers – umbrella visibility for your supply chain

Jörg Junghanns, Vice President Europe – Digital Supply Chain, Capgemini’s Business Services

Delivering unmatched levels of transparency across your value chain, control towers can optimize your logistics operations, reduce emissions, and increase customer satisfaction

The digital supply chain and procurement

Greg Bateup, Head of Solutions and Transformation – Procurement, Capgemini’s Business Services

Implementing Capgemini’s D-GEM architecture and ESOAR methodology across your supply chain can deliver a much more streamlined, cost-effective, and responsive procurement system – as well as a higher overall quality of customer service.

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Capgemini and Airbus – making a success of RPA

Adam Bujak, Global Head of the Intelligent Automation Offer, Capgemini, and Pierre Ladoux Engagement Manager, Continuous Improvement of Airbus Supply Chain Operations, Capgemini

The success of three end-to-end RPA pilot projects implemented by Capgemini has led to the creation of the Airbus Center of Excellence as part of the organization’s target operating model.

Syngenta reimagines its HR for an enhanced employee experience

Through its partnership with Capgemini, Syngenta standardizes its global HR processes, leading to the introduction of best-in-class digital tools to achieve greater effectiveness and a better employee experience.

Tracking travel the Capgemini way

Interview with Xavier Italiano, Contract Manager, Capgemini’s Business Services, and Magdalena Likus-Smietana, International Mobility Manager, Capgemini’s Business Services.

Innovation Nation talks to Xavier Italiano and Magdalena Likus-Smietana about how Capgemini’s award-winning Travel Tracker Tool provides enhanced visibility at a global level for our people on assignment abroad, while enabling the mobility team to spend more time on valuable and complex processes.

Capgemini China – home improvements

Elaine Chen, Head of Facilities and Administration, Capgemini China, and Michael Yu IT Director, Group IT Global Infra APAC, Capgemini China

Just like the transformation programs we carry out for our clients, our own office relocation demonstrates the importance of good preparation, a user-driven design, comprehensive planning, and the right technology.

Breaking through in artificial intelligence

Miroslaw Bartecki, Director, Capgemini’s Business Services

Our process-driven, client-specific, benefits-based approach to solutions development is entering an entirely new phase.

Capgemini named a Leader in Advanced Analytics BPS by NelsonHall

Capgemini scores highly in the NelsonHall Evaluation & Assessment Tool (NEAT) Report on Advanced Analytics BPS.

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Delivering tomorrow’s intelligent process automation, today

Interview with Gina Gray, Commercial Director, Celaton

Innovation Nation talks to Gina Gray about how its Intelligent Document Processing platform – inSTREAM™ – helps Capgemini’s customers automate and streamline their end-to-end business processes to deliver a significant reduction in their operational expenditure.

An effective approach to implementing intelligent automation

Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services

ESOAR is a unique and straightforward transformation methodology that addresses the underlying causes of inefficiency in your business operations, before working on the actual symptoms – to create a platform for intelligent automation and artificial intelligence.

Augmenting the workforce

Adam Bujak, Global Head of the Intelligent Automation Offer, Capgemini’s Business Services

Intelligent automation is exposing rich seams of information that an augmented workforce can mine and exploit to an ever-greater degree.

Digital twins and business process transformation

Lee Beardmore, Vice President and Chief Innovation Officer, Capgemini’s Business Services

Digital twins are not only able to transform the efficiency of current business processes, they can also help organizations reimagine their operating models to adapt to the changing circumstances.

A next-generation data exchange platform for KYC and supplier onboarding

Manuel Sevilla, Chief Digital Officer, Capgemini’s Business Services

Capgemini’s new KYC platform provides an immutable, secure, traced, and streamlined way for parties to carry out KYC transactions, which means faster onboarding and eliminating the need to provide the same information multiple times.

Transforming the Capgemini Group from the inside out

Kishor Wikhe, Chief Operating Officer, Capgemini’s Business Services

Delivering significant benefits to the Capgemini Group’s finance and HR functions also enhances the service we are able to deliver to our clients as they embark on their own journeys of automation and digital transformation.

SAP S/4HANA – renewing the enterprise

David Lumley, Global Head of FPIA Consulting, Capgemini’s Business Services, and Alex Bennell, UK Head of SAP Corporate Finance and Procurement, Applications

SAP S/4HANA represents an opportunity for organizations to impose shape and direction on their business that will carry them into the future.

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HR is where the heart is

Innovation Nation talks to Aarti Srivastava – Global Head of HR for Business Services – about how she is leading the cultural shift to prepare the organization for an augmented, future-ready workforce, while developing our people to leverage new technology and advance their careers in a future-oriented way.

Business Services HR – highlights and priorities

Showcasing our 2019 highlights and 2020 priorities across Business Services’ HR function.

HR across our delivery centers

Dipankar Sur, Alejandra Salazar, and Laura Luo – our HR heads in India, Guatemala, and China – give a brief look at how they are helping our people to develop their skills, knowledge, and careers for the digital age.

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How machine learning is transforming finance operations

Agnieszka Palonek, Manager, FPIA Consulting, Capgemini’s Business Services

Following three basic steps can help you build and implement a best-in-class machine learning solution that transforms your organization’s finance operations.

Transform your customer experience through leveraging design thinking

Guillermo Quiteno, Transformation Director, Capgemini’s Business Services

Capgemini’s D-GEM architecture and ESOAR methodology can help apply a design thinking approach to transforming your business operations.

Three ways blockchain is transforming order-to-cash

Caroline Schneider, Credit-to-Cash Global Process Owner, Capgemini’s Business Services

Blockchain has the potential to completely disrupt activities within the order-to-cash process.

Optimize your cash applications in five simple steps

Aleksandra Giera, Credit-to-Cash SME, Capgemini’s Business Services

With the right process and cash applications solution, customer payment behavior no longer needs to be a hurdle that results in manual cash applications issues.

Fast Close 2.0 – setting the foundation through digitalization

Daniel Biechele, Senior Manager, FPIA Consulting, Capgemini’s Business Services

Digital optimization of the financial close offers new opportunities to re-vitalize the “fast close” approach.

Intelligent automation – going beyond RPA

Prasanna Velayudham, Senior Director, Capgemini’s Business Services

Intelligent automation is the art of applying AI to aid process transformation – and it is revolutionizing the world of automation.

Re-usable RPA

Robert Kennedy, Global Head of Intelligent Automation Delivery, Capgemini’s Business Services

RPA tools built by key RPA developers and providers are the bedrock on which the intelligent enterprise is built. We’re working to ensure that they can be re-used beneficially and at scale.

Contracting for agile – best practices

Mani Agarwal, Senior Director, Head of Contract Compliance & Optimization, Capgemini’s Business Services

How to mitigate the risks associated with the agile delivery approach when engaging an IT vendor.

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Girls! Choose IT and dare to dream big!

Magdalena Katolik, Senior PR and Content Marketing Specialist, Capgemini Poland

With only a small percentage of Polish women choosing to study IT at university, how does an organization such as Capgemini attract young female talent, and resolve inclusion and diversity issues? Capgemini Poland’s IT Girls rEvolution Academy aims to educate for change.

Digital inclusion in Trichy and Salem

Anurag Pratap, Digital Inclusion and Sustainability Leader, Capgemini India

Capgemini India launches two digital inclusion initiatives – the Digital Academy and the Digital Literacy Center – in Salem and Trichy.

The smallest gesture can have the greatest impact

Balakrishnan Perumal, Manager, DEX Competitiveness, Capgemini’s Business Services, and C, Muthukumar, Team Lead, Capgemini’s Business Services

Members of our Trichy delivery center organized a voluntary stationery collection and distribution program for girls sponsored by Capgemini’s Enlight program in India.