A game changer for business operations

Intelligent Automation Special Edition

Adam Bujak

Predictions for 2019 and beyond all point in the same direction – putting the client at the heart of all activities is likely to further stimulate the erosion of organizational silos around the front, middle, and back office. In turn, this will lead to the emergence of new, borderless, client-centric organizations that optimize the way value creation is executed.

It, therefore, won’t come as any surprise that embracing intelligent automation (IA) powered by the automation “golden triangle” of robotic process automation (RPA), artificial intelligence (AI), and smart analytics – combined and aligned with a deep understanding of processes – is paramount for any organization wishing to reach the goal of a single, aligned office.

This publication showcases the best of our current thought leadership on intelligent automation, featuring articles, points of view, and success stories by our experts. Welcome to our Intelligent Automation Special Edition.

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While developments in automation technologies are transforming operational efficiency, productivity, and creating new revenue and customer experience opportunities, few organizations are highly mature in terms of automation – scaled adoption is rare, most are focused on operational benefits rather than new revenue opportunities, and most are focused on rule-based tools with few having progressed to artificial intelligence automation.

A new Capgemini report entitled “Reshaping the future: unlocking automation’s untapped value” surveyed more than 700 senior executives to highlight how organizations are only scratching the surface of automation.

Reshaping the Future: Unlocking Automation’s Untapped Value

Report shows that many organizations are yet to unlock automation’s full value

Reimagining finance for the digital age

How the application of intelligent automation is transforming the finance function

CFOs are getting excited!

Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services

Why are finance leaders so keen on digital transformation?

Getting started in implementing full – scale finance automation

Adam Bujak, Global Head of the Intelligent Automation Practice, Capgemini’s Business Services

Intelligent automation can transform the finance function. But how do organizations set the wheels in motion?

Finance automation – back to basics

Lee Beardmore, Vice President and Chief Innovation Officer, Capgemini’s Business Services

When you’re embarking on digital transformation, how can you accommodate your legacy processes?

Finance automation – getting organized

David Lumley, Head of Finance Transformation, Capgemini’s Business Services

How can organizations align themselves to achieve success in finance automation?

The soft benefits of finance automation

Catherine Munge, Senior Intelligent Automation Manager, Business Transformation Services, Capgemini’s Business Services

Digitally transforming finance doesn’t just improve productivity and process. There can be advantages for people, too

Opportunities and challenges of intelligent automation for the finance community

This paper summarizes discussions from roundtable client events hosted by Capgemini in London and New York on the transformative effect intelligent automation could have on the finance functions of our clients’ businesses.

Digital Learning Operations – feeding the curiosities of the mind

Anjali Pendlebury Green, Global Head of the Digital Employee Practice, Capgemini’s Business Services

The more you invest in digital learning, the higher the uptake of reskilling programs, leading to a more switched-on, curious workforce, and real employee delight.

Digitally transforming the Capgemini Group’s travel and expenses function

Atul Kulshreshtha, Vice President, Capgemini’s Business Services

Our people can now submit, upload, and even approve documents on their mobile phones, eliminating the need for voluminous paper-based receipts.

Automating the supply chain – tangible benefits

Dharmendra Patwardhan, Global Head of the Digital Supply Chain Practice, Capgemini’s Business Services

Supply chain automation needs to be approached with focus, commitment to achieve scale, and with a long-term and enterprise-wide strategy.

Interconnectedness – the solution to its own problem

Erwan Le Duff, Head of Odigo, Capgemini’s Business Services

Joined-up thinking in an increasingly joined-up world.

Voice-based chatbots – a revolution in customer relations

Thomas Saint-Hilaire, Vice President, Digital Platforms, Odigo, Capgemini’s Business Services

While phone is still the most important channel for customer service, voice-based chatbots represent the holy grail of customer service automation, enhancing customer experience to the latest digital standards and delivering a rapid return on investment.

How to leverage RPA in the source code review process

Gopichand Patibandla, Operations Manager, GRC Practice, Capgemini’s Business Services

RPA increases the speed and efficiency in identifying vulnerabilities in your web application source code.

Don’t expect your machines to walk before they can crawl

Mani Agarwal, Director, Head of Contract Compliance & Optimization, Capgemini’s Business Services

Are you struggling to teach your machine learning tools and becoming impatient with the results?

From stenotypes to machine learning – AI in contract management

Mani Agarwal, Director, Head of Contract Compliance & Optimization, Capgemini’s Business Services

Time has become the world’s most valuable commodity, and a little help from a friendly robot can go a very long way.

RPA and AI across the intelligent automation spectrum

Lee Beardmore, Vice President and Chief Innovation Officer, Capgemini’s Business Services

RPA and its expansion into AI is helping to drive a new era of business and IT alignment.

Robotic automation – a bunch of benefits

Marty Borcharding, Engagement Executive, Capgemini’s Business Services

Robotic automation can create value for everyone, but it’s at its best when it’s part of a bigger story of intelligent automation transformation.

The point about silver bullets – RPA and change management

Adam Bujak, Global Head of the Intelligent Automation Practice, Capgemini’s Business Services

The benefits of robotic process automation don’t just happen. What’s needed is the right kind of plan.

Virtual delivery centers, intelligent automation, and … kindergartens

Tim Ulrich, Director, Technology Transformation – AI & RPA, Capgemini’s Business Services

Having a robotic workforce at your command is all well and good, but how do you get it to perform the way you want it to?

RPA deployment will fail without a strong operating model

Fabrice Perrier, Intelligent Automation Director, Capgemini Invent

Best practices in the successful deployment of robotization programs

Pushing the limits of RPA with AI

Fabrice Perrier, Intelligent Automation Director, Capgemini Invent

Artificial intelligence (AI) can provide answers to the limits of robotic process automation (RPA) technologies and help reach higher levels of automation.

Just what the doctor ordered – artificial intelligence and medical diagnosis compared

Andrew Anderson, CEO, Celaton

Andrew Anderson, CEO, Celaton, draws a parallel between the way you would diagnose and cure a medical ailment and the complexities of automation and AI.

Keeping knowledge out of the landfill

Heather Richards, CEO, Transversal

A well-deployed and up-to-date knowledgebase can provide return on investment far in excess of its setup costs.

The Five Senses of Intelligent Automation

Demystify the complexity of intelligent automation and reap benefits for your business

Change one thing. Change everything.

Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services

Introducing the Digital Global Enterprise Model©

Moving with the digital times

Greg Bateup, Head of Solutions and Transformation – Procurement, Capgemini’s Business Services

Enterprises need a new business transformation model – and it just arrived…

D-GEM – the whole, and the sum of the parts

Emilia Kukurowska, Senior Finance Transformation Consultant, Capgemini’s Business Services

The Digital Global Enterprise Model© represents an evolution of our existing practice, incorporating technology-rich operations powered by intelligent automation that enable our clients to be competitive in a rapidly changing, digital business context.

ESOAR – the sound of successful automation

Tim Ulrich, Director, Technology Transformation – AI & RPA, Capgemini’s Business Services

A unique transformation methodology that addresses the underlying causes of inefficiency in your business operations, before working on the actual symptoms.

ESOAR and supermarket shopping – an unconventional analogy

Kamila Sicinska, Senior Director, Business Process Transformation, Capgemini’s Business Services

Capgemini’s unique ESOAR transformation methodology re-engineers your processes performance and business outcomes.

A journey of a thousand miles begins with a single step

Lee Beardmore, Vice President, Innovation, Capgemini’s Business Services

Focusing on the little things in a business process transformation journey can make the biggest difference.

Danfoss drives accurate financial reporting with standardized accounting processes and smart automation

Transforming the Capgemini Group’s Finance Function

Capgemini deploys robotic automation to deliver enhanced business outcomes and benefits across Group Finance

Capgemini named a Leader for Finance and Accounting Digital Augmentation Suite by Everest Group

Automation-driven digital capabilities are recognized in Everest Group’s inaugural PEAK Matrix™

Capgemini ranked #2 the HFS Top 10 RPA Service Providers 2018 report

Capgemini positioned as a global service provider focused on process optimization and RPA industrialization.

Capgemini named as a leader for cloud and multi-process HR services by NelsonHall

Capgemini ability to meet future client requirements and delivering immediate benefits to its HR clients with a specific focus on cloud-based services are recognized by NelsonHall.