The People Experience Advantage

Organizations today must focus on their people more than ever before. Economic and financial pressures, amplified by changes brought on by the pandemic, have created the most competitive labor market in years. And as remote and hybrid working arrangements continue to be popular, employers must navigate a bifurcated working environment and deal with a host of new challenges.

In Capgemini Research Institute’s latest Customer First report, The people experience advantage: How companies can make life better for their most important assets, it was explored how employees view their own experiences at their organizations and how companies can improve these experiences to create a business advantage. About 2,250 individuals from 750 organizations were surveyed about their experiences. Interestingly enough, the report discovered a striking disconnect between employees at different levels of seniority; while 92% of leaders believe that their employees are generally happy, only 30% of employees claim to be satisfied at work, despite the fact that 92% of leaders believe their employees are generally happy.

As well as presenting in-depth research and insights on this topic, the report highlights 10 key actions that organizational leaders should implement to improve the experience of their employees. As part of these recommendations, the report also advises on leadership, culture, organisational practices and technology.

To read more about people experience and its growing significance within organizations, download the report.