{"id":924296,"date":"2026-09-24T10:55:35","date_gmt":"2026-09-24T10:55:35","guid":{"rendered":"https:\/\/www.capgemini.com\/pl-pl\/?post_type=research-and-insight&#038;p=924296"},"modified":"2026-09-29T12:39:50","modified_gmt":"2026-09-29T12:39:50","slug":"bridging-the-gap-between-servicenow-potential-and-reality","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/bridging-the-gap-between-servicenow-potential-and-reality\/","title":{"rendered":"Jak wykorzysta\u0107 pe\u0142ny potencja\u0142 ServiceNow i przej\u015b\u0107 od obietnic do realnych rezultat\u00f3w"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 36%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Jak wykorzysta\u0107 pe\u0142ny potencja\u0142 ServiceNow i\u00a0przej\u015b\u0107 od obietnic do realnych rezultat\u00f3w<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-PoV-1-2026.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Pobierz PoV<\/span><span class=\"type\">741 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1244146\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1244146\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 id=\"h-servicenow-obiecuje-transformacje-produktywnosci-przedsiebiorstw-jednak-wiele-organizacji-wciaz-ma-trudnosci-z-przelozeniem-inwestycji-w-platforme-na-mierzalna-wartosc-biznesowa\" class=\"wp-block-heading\">ServiceNow obiecuje transformacj\u0119 produktywno\u015bci przedsi\u0119biorstw, jednak wiele organizacji wci\u0105\u017c ma trudno\u015bci z\u00a0prze\u0142o\u017ceniem inwestycji w\u00a0platform\u0119 na mierzaln\u0105 warto\u015b\u0107 biznesow\u0105.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Niniejsza perspektywa analizuje strategiczne, operacyjne i\u00a0techniczne bariery, kt\u00f3re sprawiaj\u0105, \u017ce ServiceNow jest wykorzystywany g\u0142\u00f3wnie w\u00a0spos\u00f3b taktyczny, zamiast sta\u0107 si\u0119 og\u00f3lnofirmow\u0105 platform\u0105 wspieraj\u0105c\u0105 innowacje. Pokazuje r\u00f3wnie\u017c, w\u00a0jaki spos\u00f3b rozproszone zarz\u0105dzanie, z\u0142o\u017cono\u015b\u0107 \u015brodowisk opartych na starszych technologiach, ograniczona adopcja oraz luki kompetencyjne hamuj\u0105 rozw\u00f3j, podczas gdy sztuczna inteligencja, automatyzacja, po\u0142\u0105czone dane i\u00a0elastyczne przep\u0142ywy pracy wyznaczaj\u0105 atrakcyjn\u0105 \u015bcie\u017ck\u0119 dalszego rozwoju.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dowiedz si\u0119, jak dedykowane Centrum Doskona\u0142o\u015bci i\u00a0Innowacji ServiceNow (ServiceNow Center of Excellence and Innovation) mo\u017ce po\u0142\u0105czy\u0107 strategi\u0119 z\u00a0realizacj\u0105, przyspieszy\u0107 osi\u0105ganie korzy\u015bci biznesowych, ograniczy\u0107 z\u0142o\u017cono\u015b\u0107, a\u00a0tak\u017ce pom\u00f3c w\u00a0budowie zwinnego, inteligentnego przedsi\u0119biorstwa skoncentrowanego na do\u015bwiadczeniach u\u017cytkownik\u00f3w i\u00a0gotowego na wyzwania przysz\u0142o\u015bci.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-PoV-1-2026.pdf\" target=\"_blank\" rel=\"noopener\">Pobierz nasz PoV<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow promises to transform enterprise productivity, yet many organizations still struggle to convert platform investment into measurable value.<\/p>\n","protected":false},"author":440,"featured_media":924297,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"74d9bc04-52db-4d9e-8424-97b64a6c5516\",\"blogId\":\"27\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/pl-pl\/\",\"postLink\":\"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/bridging-the-gap-between-servicenow-potential-and-reality\/\",\"postId\":924296,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"58fad043-939b-449d-82cc-2a3814063a71\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/research-and-insight\/bridging-the-gap-between-servicenow-potential-and-reality\/\",\"postId\":1244146,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"}]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":533,"primary_term":"Data 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