{"id":921860,"date":"2026-08-07T10:25:28","date_gmt":"2026-08-07T10:25:28","guid":{"rendered":"https:\/\/www.capgemini.com\/pl-pl\/?post_type=research-and-insight&#038;p=921860"},"modified":"2026-08-10T14:05:30","modified_gmt":"2026-08-10T14:05:30","slug":"the-problem-isnt-ai-its-operational-readiness","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/the-problem-isnt-ai-its-operational-readiness\/","title":{"rendered":"Problemem nie jest AI. Jest nim gotowo\u015b\u0107 operacyjna"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/ICO_Ai-Readiness-whitepaper-landing-page-banner.jpeg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Problemem nie jest AI<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Problemem jest gotowo\u015b\u0107 operacyjna<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/AI-Readiness-Whitepaper.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Pobierz PoV<\/span><span class=\"type\">1 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1233465\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1233465\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 id=\"h-wiekszosc-centrow-kontaktowych-przyspiesza-inwestycje-w-copiloty-narzedzia-wspierajace-agentow-generatywna-sztuczna-inteligencje-workflowy-agentowe-oraz-mozliwosci-autonomicznego-rozwiazywania-zgloszen\" class=\"wp-block-heading\" style=\"font-size:30px\">Wi\u0119kszo\u015b\u0107 centr\u00f3w kontaktowych przyspiesza inwestycje w\u00a0copiloty, narz\u0119dzia wspieraj\u0105ce agent\u00f3w, generatywn\u0105 sztuczn\u0105 inteligencj\u0119, workflowy agentowe oraz mo\u017cliwo\u015bci autonomicznego rozwi\u0105zywania zg\u0142osze\u0144.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-most-contact-centers-are-accelerating-investments-in-copilots-agent-assist-tools-generative-ai-agentic-workflows-and-autonomous-resolution-capabilities-yet-many-organizations-are-discovering-that-deploying-ai-alone-does-not-automatically-translate-into-business-value\">Jednak wiele organizacji odkrywa, \u017ce samo wdro\u017cenie AI nie przek\u0142ada si\u0119 automatycznie na warto\u015b\u0107 biznesow\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Programy nie spe\u0142niaj\u0105 oczekiwa\u0144, liczba eskalacji ro\u015bnie, a\u00a0klienci napotykaj\u0105 te same problemy operacyjne, tylko szybciej i\u00a0na wi\u0119ksz\u0105 skal\u0119.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wyzwanie nie le\u017cy w\u00a0samej technologii, lecz w\u00a0sposobie funkcjonowania organizacji, kt\u00f3ry stanowi jej fundament.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nasze podej\u015bcie do Gotowo\u015bci Operacyjnej dla AI odpowiada na wyzwania, kt\u00f3re uniemo\u017cliwiaj\u0105 organizacjom pe\u0142ne wykorzystanie potencja\u0142u sztucznej inteligencji, mi\u0119dzy innymi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Popyt wynikaj\u0105cy z\u00a0nierozwi\u0105zanych problem\u00f3w klient\u00f3w (failure demand)<\/li>\n\n\n\n<li>Niesp\u00f3jne \u015bcie\u017cki rozwi\u0105zywania problem\u00f3w pomi\u0119dzy agentami, zespo\u0142ami i\u00a0kana\u0142ami kontaktu<\/li>\n\n\n\n<li>Rozproszona odpowiedzialno\u015b\u0107 oraz brak jednoznacznej w\u0142a\u015bcicielsko\u015bci za rezultaty osi\u0105gane przez klient\u00f3w<\/li>\n\n\n\n<li>Wiedza nieformalna i\u00a0ekspercka, kt\u00f3rej AI nie jest w\u00a0stanie wykorzystywa\u0107 w\u00a0spos\u00f3b niezawodny<\/li>\n\n\n\n<li>Wska\u017aniki efektywno\u015bci, kt\u00f3re przedk\u0142adaj\u0105 szybko\u015b\u0107 dzia\u0142ania i\u00a0ograniczanie kontakt\u00f3w nad skuteczne rozwi\u0105zywanie problem\u00f3w.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Wraz z\u00a0rosn\u0105cym tempem wdra\u017cania AI organizacje musz\u0105 wyj\u015b\u0107 poza sam\u0105 gotowo\u015b\u0107 technologiczn\u0105 i\u00a0skoncentrowa\u0107 si\u0119 na pewno\u015bci operacyjnej. Bez jasno okre\u015blonej odpowiedzialno\u015bci, odpowiednio zarz\u0105dzanych proces\u00f3w oraz uporz\u0105dkowanej bazy wiedzy, AI mo\u017ce wzmacnia\u0107 z\u0142o\u017cono\u015b\u0107 operacyjn\u0105 zamiast j\u0105 eliminowa\u0107.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nasze ramy dzia\u0142ania pomagaj\u0105 organizacjom zbudowa\u0107 fundament niezb\u0119dny do trwa\u0142ego wykorzystania AI, umo\u017cliwiaj\u0105c:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wdro\u017cenia AI, kt\u00f3re przynosz\u0105 mierzalne rezultaty biznesowe<\/li>\n\n\n\n<li>Wi\u0119ksz\u0105 sp\u00f3jno\u015b\u0107 w\u00a0rozwi\u0105zywaniu problem\u00f3w we wszystkich interakcjach z\u00a0klientami<\/li>\n\n\n\n<li>Niezawodn\u0105 automatyzacj\u0119 opart\u0105 na zarz\u0105dzanej wiedzy i\u00a0ustandaryzowanych procesach<\/li>\n\n\n\n<li>Ograniczenie popytu wynikaj\u0105cego z\u00a0nieza\u0142atwionych spraw oraz popraw\u0119 do\u015bwiadcze\u0144 klient\u00f3w<\/li>\n\n\n\n<li>Praktyczn\u0105 map\u0119 drogow\u0105 bezpiecznego oraz skutecznego skalowania rozwi\u0105za\u0144 AI.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-call-to-action call-to-action-block\"><div class=\"container\"><div class=\"call-to-action-block-content-wrapper no-description\"><div class=\"text-wrapper no-description\"><h3 class=\"title\" data-maxlength=\"144\">Wi\u0119cej informacji znajdziesz w naszym opracowaniu przedstawiaj\u0105cym punkt widzenia na ten temat..<\/h3> <\/div><div class=\"button-wrapper no-description\"><a class=\"cta-btn action-valid\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/07\/AI-Readiness-Whitepaper.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Pobierz PoV o Wi\u0119cej informacji znajdziesz w naszym opracowaniu przedstawiaj\u0105cym punkt widzenia na ten temat..\" title=\"Otwiera si\u0119 w nowym oknie\" data-maxlength=\"24\" tabindex=\"0\"> Pobierz PoV <\/a><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Our Operational Readiness for AI point of view responds to the challenges preventing organizations from realizing the full value of AI.<\/p>\n","protected":false},"author":499,"featured_media":921861,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":222,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[66],"theme":[222],"brand":[],"service":[203],"industry":[],"partners":[],"content-group":[],"class_list":["post-921860","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Problemem nie jest AI. 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