{"id":916813,"date":"2026-04-13T05:55:20","date_gmt":"2026-04-13T05:55:20","guid":{"rendered":"https:\/\/www.capgemini.com\/pl-pl\/?post_type=research-and-insight&#038;p=916813"},"modified":"2026-04-15T14:37:56","modified_gmt":"2026-04-15T14:37:56","slug":"human-led-ai-powered-cx-transformation","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/human-led-ai-powered-cx-transformation\/","title":{"rendered":"Nowe spojrzenie na do\u015bwiadczenie klienta: podej\u015bcie human\u2011led, wsparte przez AI"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Human-led-AI-powered_CRI-2880X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Human-led-AI-powered_CRI-2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 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src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Human-led-AI-powered_CRI-2880X1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:52% 39%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\"\/><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Nowe spojrzenie na do\u015bwiadczenie klienta: podej\u015bcie human\u2011led, wsparte przez AI<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Final-Web-Version-Report-AI-Powered-CX.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Pobierz raport<\/span><span class=\"type\">6 MB pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Final-Infographic-AI-Powered-CX.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Pobierz infografik\u0119<\/span><span class=\"type\">1,003 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1192682\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1192682\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-dlaczego-doswiadczenie-klienta-stalo-sie-dzis-motorem-wzrostu-zaufania-i-dlugoterminowej-wartosci\">Dlaczego do\u015bwiadczenie klienta sta\u0142o si\u0119 dzi\u015b motorem wzrostu, zaufania i d\u0142ugoterminowej warto\u015bci<\/h2>\n\n\n\n<p>Nowe technologie \u2013 w\u00a0szczeg\u00f3lno\u015bci sztuczna inteligencja oraz agentic AI \u2013 przyspieszaj\u0105 zmiany w oczekiwaniach klient\u00f3w. Oczekiwania te nie s\u0105 ju\u017c linearne ani przewidywalne; zmieniaj\u0105 si\u0119 w\u00a0zale\u017cno\u015bci od kontekstu, momentu i\u00a0intencji. W\u00a0efekcie do\u015bwiadczenie klienta (CX) przesta\u0142o by\u0107 jedynie strategicznym priorytetem, staj\u0105c si\u0119 kluczowym czynnikiem nap\u0119dzaj\u0105cym wzrost.<\/p>\n\n\n\n<p>Raport \u201eReimagining customer experience: Human-led, AI-powered\u201d autorstwa Capgemini Research Institute analizuje, w\u00a0jaki spos\u00f3b organizacje musz\u0105 na nowo przemy\u015ble\u0107 projektowanie, realizacj\u0119 i\u00a0skalowanie do\u015bwiadcze\u0144 klienta w\u00a0\u015bwiecie, w\u00a0kt\u00f3rym AI staje si\u0119 kluczowym elementem CX nowej generacji. Publikacja wskazuje istotne luki w\u00a0obszarach emocjonalnej wi\u0119zi z\u00a0klientem, ci\u0105g\u0142o\u015bci customer journey, zaufania do danych oraz skutecznego wdra\u017cania AI, podkre\u015blaj\u0105c jednocze\u015bnie znaczenie podej\u015bcia human\u2011led, AI\u2011powered w odbudowie zaufania i\u00a0lojalno\u015bci. Raport opiera si\u0119 na badaniu 9\u202f500 konsument\u00f3w z\u00a016 kraj\u00f3w oraz 1\u202f200 mened\u017cer\u00f3w i\u00a0pracownik\u00f3w pierwszej linii, pokazuj\u0105c, jak organizacje mog\u0105 zniwelowa\u0107 luk\u0119 percepcyjn\u0105 w CX i\u00a0dostarcza\u0107 sp\u00f3jne, wywieraj\u0105ce realny wp\u0142yw do\u015bwiadczenia na du\u017c\u0105 skal\u0119. Do kluczowych wniosk\u00f3w nale\u017c\u0105:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Adopcja AI ro\u015bnie, ale zaufanie pozostaje w tyle.<\/strong> 68% organizacji uwa\u017ca, \u017ce agenci AI przewy\u017csz\u0105 tradycyjne kana\u0142y CX, a\u00a058% konsument\u00f3w wierzy, \u017ce agenci AI mog\u0105 oszcz\u0119dza\u0107 ich czas, automatyzuj\u0105c rutynowe, miesi\u0119czne zakupy i\u00a0p\u0142atno\u015bci. Jednocze\u015bnie utrzymuj\u0105 si\u0119 wyra\u017ane luki w\u00a0poziomie zaufania: 83% konsument\u00f3w czuje si\u0119 niekomfortowo z\u00a0faktem rejestrowania ich danych osobowych przez AI, podczas gdy jedynie 38% kadry zarz\u0105dzaj\u0105cej deklaruje podobne obawy.<\/li>\n\n\n\n<li><strong>Human\u2011led, AI\u2011powered CX jest dzi\u015b wa\u017cniejsze ni\u017c kiedykolwiek.<\/strong> Ponad 66% klient\u00f3w wskazuje pracownik\u00f3w pierwszej linii jako jeden z\u00a0trzech najwa\u017cniejszych kana\u0142\u00f3w kontaktu. Klienci nadal ceni\u0105 autentyczne, bezpo\u015brednie interakcje mi\u0119dzyludzkie, kt\u00f3re buduj\u0105 poczucie zrozumienia i\u00a0zaufania. Podej\u015bcie human\u2011led zapewnia dost\u0119p do wsparcia cz\u0142owieka w sytuacjach emocjonalnie z\u0142o\u017conych i\u00a0obarczonych wysok\u0105 stawk\u0105.<\/li>\n\n\n\n<li><strong>CX nap\u0119dza wzrost, ale liderzy b\u0142\u0119dnie odczytuj\u0105 rzeczywisto\u015b\u0107 klient\u00f3w.<\/strong> Cho\u0107 84% mened\u017cer\u00f3w uznaje CX za kluczowy czynnik wzrostu, r\u00f3\u017cnice w percepcji s\u0105 znacz\u0105ce. Liderzy szacuj\u0105, \u017ce 84% klient\u00f3w jest sk\u0142onnych poleci\u0107 ich produkty lub us\u0142ugi, podczas gdy sami klienci deklaruj\u0105 to jedynie w 45%.<\/li>\n\n\n\n<li><strong>S\u0142abe CX bezpo\u015brednio obni\u017ca przychody i lojalno\u015b\u0107. <\/strong>Po negatywnych do\u015bwiadczeniach 63% klient\u00f3w zmienia dostawc\u0119, a\u00a061% ogranicza wydatki. Silne CX przynosi efekt odwrotny \u2013 70% klient\u00f3w wraca jako kupuj\u0105cy ponownie.<\/li>\n\n\n\n<li><strong>Fragmentacja niszczy CX w skali. <\/strong>40% organizacji nie posiada jasnej mapy drogowej CX ani KPI, a\u00a0tylko 23% wdro\u017cy\u0142o sp\u00f3jn\u0105 strategi\u0119 obejmuj\u0105c\u0105 wszystkie kana\u0142y. Zaledwie 28% zapewnia p\u0142ynne przenoszenie kontekstu pomi\u0119dzy poszczeg\u00f3lnymi etapami customer journey.<\/li>\n<\/ul>\n\n\n\n<p>Raport ten jest kluczow\u0105 lektur\u0105 dla cz\u0142onk\u00f3w zarz\u0105d\u00f3w oraz lider\u00f3w odpowiedzialnych za CX i\u00a0AI we wszystkich sektorach. Aby przej\u015b\u0107 od stopniowych usprawnie\u0144 do odwa\u017cnej, opartej na AI transformacji CX, organizacje powinny:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jasno zdefiniowa\u0107 cele CX i\u00a0powi\u0105za\u0107 je z\u00a0oczekiwanymi wynikami biznesowymi<\/li>\n\n\n\n<li>Opracowa\u0107 sp\u00f3jny, wsp\u00f3lny plan dzia\u0142ania CX<\/li>\n\n\n\n<li>Projektowa\u0107 CX z\u00a0my\u015bl\u0105 zar\u00f3wno o\u00a0ludziach, jak r\u00f3wnie\u017c o\u00a0AI<\/li>\n\n\n\n<li>Zr\u00f3wnowa\u017cy\u0107 automatyzacj\u0119 i interakcje mi\u0119dzyludzkie<\/li>\n\n\n\n<li>Zaprojektowa\u0107 ekosystem CX oparty na AI, kt\u00f3ry zapobiega fragmentacji kana\u0142\u00f3w<\/li>\n\n\n\n<li>Wdro\u017cy\u0107 zdolno\u015bci do mierzenia do\u015bwiadcze\u0144 CX po\u015bredniczonych przez AI, umo\u017cliwiaj\u0105ce bie\u017c\u0105ce rozpoznawanie potrzeb i\u00a0adaptacj\u0119<\/li>\n\n\n\n<li>Zbudowa\u0107 godn\u0105 zaufania, bezpieczn\u0105 i\u00a0transparentn\u0105 baz\u0119 danych gotow\u0105 do wykorzystania przez AI, jako fundament infrastruktury CX<\/li>\n<\/ul>\n\n\n\n<p>Aby dowiedzie\u0107 si\u0119, jak projektowa\u0107 do\u015bwiadczenia klienta, kt\u00f3re s\u0105 adaptacyjne, godne zaufania oraz human\u2011led w\u00a0\u015bwiecie wspieranym przez AI, pobierz raport ju\u017c dzi\u015b <a href=\"mailto:<research@capgemini.com&gt;\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">i<\/a>\u00a0<a href=\"mailto:<research@capgemini.com&gt;\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">um\u00f3w si\u0119 na spersonalizowan\u0105 prezentacj\u0119<\/a> przygotowan\u0105 specjalnie dla twojego zespo\u0142u.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-call-to-action undefined is-style-cg-secondary-3 call-to-action-block\"><div class=\"container\"><div class=\"call-to-action-block-content-wrapper has-description\"><div class=\"text-wrapper 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class=\"icon icon-zodiak-chevron-down\"><\/i>\n\t\t\t\t<select id=\"_mf_892013_4843_820119005\" class=\"mf_field__input empty mf-country-selectbox form_country_select\" name=\"_mf_892013_4843\" data-validate=\"select\" required>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"\"  selected='selected'>Kraj<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AF\" >Afganistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AL\" >Albania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DZ\" >Algieria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AD\" >Andora<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AO\" >Angola<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AI\" >Anguilla<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AQ\" >Antarktyda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AG\" >Antigua i Barbuda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AN\" >Antyle Niderlandzkie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SA\" >Arabia Saudyjska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AR\" >Argentyna<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AM\" >Armenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AW\" >Aruba<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AU\" >Australia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AT\" >Austria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AZ\" >Azerbejd\u017can<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BS\" >Bahamy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BH\" >Bahrajn<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BD\" >Bangladesz<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BB\" >Barbados<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BE\" >Belgia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BZ\" >Belize<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BJ\" >Benin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BM\" >Bermudy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BT\" >Bhutan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BY\" >Bia\u0142oru\u015b<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MM\" >Birma<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BO\" >Boliwia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BW\" >Botswana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BA\" >Bo\u015bnia i Hercegowina<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BR\" >Brazylia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BN\" >Brunei Darussalam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IO\" >Brytyjskie Terytorium Oceanu Indyjskiego<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VG\" >Brytyjskie Wyspy Dziewicze<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BF\" >Burkina Faso<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BI\" >Burundi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BG\" >Bu\u0142garia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CL\" >Chile<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CN\" >Chiny<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HR\" >Chorwacja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CY\" >Cypr<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TD\" >Czad<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ME\" >Czarnog\u00f3ra<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UM\" >Dalekie Wyspy Mniejsze Stan\u00f3w Zjednoczonych<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DK\" >Dania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DM\" >Dominika<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DO\" >Dominikana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DJ\" >D\u017cibuti<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EG\" >Egipt<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EC\" >Ekwador<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ER\" >Erytrea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EE\" >Estonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ET\" >Etiopia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FK\" >Falklandy (Malwiny)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RU\" >Federacja Rosyjska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FJ\" >Fid\u017ci<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PH\" >Filipiny<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FI\" >Finlandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FR\" >Francja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TF\" >Francuskie Terytoria Po\u0142udniowe<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GA\" >Gabon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GM\" >Gambia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GH\" >Ghana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GI\" >Gibraltar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GR\" >Grecja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GD\" >Grenada<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GL\" >Grenlandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GE\" >Gruzja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GU\" >Guam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GG\" >Guernsey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GY\" >Gujana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GF\" >Gujana Francuska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GP\" >Gwadelupa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GT\" >Gwatemala<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GN\" >Gwinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GW\" >Gwinea Bissau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GQ\" >Gwinea R\u00f3wnikowa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HT\" >Haiti<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ES\" >Hiszpania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NL\" >Holandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HN\" >Honduras<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HK\" >Hong Kong<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IN\" >Indie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ID\" >Indonezja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IQ\" >Irak<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IR\" >Iran, Republika Islamska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IE\" >Irlandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IS\" >Islandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IL\" >Izrael<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JM\" >Jamajka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JP\" >Japonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"YE\" >Jemen<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JE\" >Jersey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JO\" >Jordania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KY\" >Kajmany<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KH\" >Kambod\u017ca<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CM\" >Kamerun<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CA\" >Kanada<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"QA\" >Katar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KZ\" >Kazachstan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KE\" >Kenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KG\" >Kirgistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KI\" >Kiribati<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CO\" >Kolumbia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KM\" >Komory<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CG\" >Kongo<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CD\" >Kongo, Republika Demokratyczna<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KR\" >Korea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CR\" >Kostaryka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CU\" >Kuba<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KW\" >Kuwejt<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LA\" >Laota\u0144ska Republika Ludowo-Demokratyczna<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LS\" >Lesotho<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LB\" >Liban<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LR\" >Liberia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LY\" >Libijska Arabska D\u017camahirijja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LI\" >Liechtenstein<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LT\" >Litwa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LU\" >Luksemburg<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MO\" >Macao<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MK\" >Macedonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MG\" >Madagaskar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"YT\" >Majotta<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MW\" >Malawi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MV\" >Malediwy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MY\" >Malezja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ML\" >Mali<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MT\" >Malta<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MP\" >Mariany P\u00f3\u0142nocne<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MA\" >Maroko<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MQ\" >Martynika<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MR\" >Mauretania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MU\" >Mauritius<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MX\" >Meksyk<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FM\" >Mikronezja, Sfederowane Stany Mikronezji<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MC\" >Monako<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MN\" >Mongolia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MS\" >Montserrat<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MZ\" >Mozambik<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MD\" >Mo\u0142dawia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NA\" >Namibia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NR\" >Nauru<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NP\" >Nepal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DE\" >Niemcy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NE\" >Niger<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NG\" >Nigeria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NI\" >Nikaragua<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NU\" >Niue<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NO\" >Norwegia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NC\" >Nowa Kaledonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NZ\" >Nowa Zelandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"OM\" >Oman<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PK\" >Pakistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PW\" >Palau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PA\" >Panama<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PG\" >Papua Nowa Gwinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PY\" >Paragwaj<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PE\" >Peru<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PN\" >Pitcairn<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PF\" >Polinezja Francuska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PL\" >Polska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PR\" >Portoryko<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PT\" >Portugalia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GS\" >Po\u0142udniowa Georgia i Sandwich Isl.<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CZ\" >Republika Czeska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZA\" >Republika Po\u0142udniowej Afryki<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CF\" >Republika \u015arodkowej Afryki<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RE\" >Reunion<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RO\" >Rumunia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RW\" >Rwanda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EH\" >Sahara Zachodnia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BL\" >Saint Barthelemy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KN\" >Saint Kitts i Nevis<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MF\" >Saint Martin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PM\" >Saint Pierre i Miquelon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VC\" >Saint Vincent i Grenadyny<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SV\" >Salwador<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"WS\" >Samoa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AS\" >Samoa Ameryka\u0144skie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SM\" >San Marino<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SN\" >Senegal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RS\" >Serbia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SC\" >Seszele<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SL\" >Sierra Leone<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SG\" >Singapur<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SO\" >Somalia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LK\" >Sri Lanka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"US\" >Stany Zjednoczone<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VA\" >Stolica Apostolska (Pa\u0144stwo Watyka\u0144skie)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SZ\" >Suazi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SD\" >Sudan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SR\" >Surinam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SJ\" >Svalbard i Jan Mayen<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SY\" >Syryjska Republika Arabska<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CH\" >Szwajcaria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SE\" >Szwecja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SK\" >S\u0142owacja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SI\" >S\u0142owenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TJ\" >Tad\u017cykistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TH\" >Tajlandia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TW\" >Tajwan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TZ\" >Tanzania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PS\" >Terytoria Palesty\u0144skie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TL\" >Timor Wschodni<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TG\" >Togo<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TK\" >Tokelau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TO\" >Tonga<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TT\" >Trynidad i Tobago<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TN\" >Tunezja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TR\" >Turcja<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TM\" >Turkmenistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TC\" >Turkmenistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TV\" >Tuvalu<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UG\" >Uganda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UA\" >Ukraina<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UY\" >Urugwaj<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UZ\" >Uzbekistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VU\" >Vanuatu<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"WF\" >Wallis i Futuna<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VE\" >Wenezuela<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GB\" >Wielka Brytania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VN\" >Wietnam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CI\" >Wybrze\u017ce Ko\u015bci S\u0142oniowej<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BV\" >Wyspa Bouveta<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CX\" >Wyspa Bo\u017cego Narodzenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HM\" >Wyspa Heard i Wyspy Mcdonalda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IM\" >Wyspa Man<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NF\" >Wyspa Norfolk<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LC\" >Wyspa Saint Lucia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AX\" >Wyspy Alandzkie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CK\" >Wyspy Cooka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VI\" >Wyspy Dziewicze, USA.<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CC\" >Wyspy Kokosowe (Keelinga)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MH\" >Wyspy Marshalla<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FO\" >Wyspy Owcze<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SB\" >Wyspy Salomona<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CV\" >Wyspy Zielonego Przyl\u0105dka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ST\" >Wyspy \u015awi\u0119tego Tomasza i Ksi\u0105\u017c\u0119ca<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HU\" >W\u0119gry<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IT\" >W\u0142ochy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZM\" >Zambia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZW\" >Zimbabwe<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AE\" >Zjednoczone Emiraty Arabskie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LV\" >\u0141otwa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SH\" >\u015awi\u0119ta Helena<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\n\t\t\t\t<div class=\"invalid-feedback-frm\" role=\"alert\">Country s\u0105 nieprawid\u0142owe.<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<script type=\"text\/javascript\">\n            jQuery(document).ready(function($) {\n                $('.mf_form__form').each(function() {\n                    var $form = $(this); \/\/ This specific form instance\n\n                    \/\/ Find the country select in this form\n                    $form.find('.form_country_select').each(function() {\n                        var $select = $(this);\n\t\t\t\t\t\tvar clickCount = 0;\n                        \/\/ On change\n                        $select.on('click', function() {\n\t\t\t\t\t\t\tclickCount++;\n\t\t\t\t\t\t\tif (clickCount === 1) 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https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2026\/01\/Consumer-trend-2026-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2026\/01\/Consumer-trend-2026-web-banner.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2026\/01\/Consumer-trend-2026-web-banner.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2026\/01\/Consumer-trend-2026-web-banner.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/what-matters-to-todays-consumer-2026\/\" aria-label=\"Co si\u0119 liczy dla konsument\u00f3w w 2026 roku?\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Co si\u0119 liczy dla konsument\u00f3w w 2026 roku?<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/customer-service-transformation\/\" aria-label=\"Customer service transformation\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Customer service transformation<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-learn-more learnMoreBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"learnmore-heading\">Zobacz tak\u017ce<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/pl-pl\/uslugi\/customer-first\/\" target=\"\" aria-label=\"Klient na pierwszym miejscu\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Customer-first.webp?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Customer-first.webp?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Customer-first.webp?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Klient na pierwszym miejscu<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/pl-pl\/uslugi\/customer-first\/doswiadczenia-klienta\/\" target=\"\" aria-label=\"Do\u015bwiadczenia klienta\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Capgemini_Services_Customer-First_Customer-Experience.webp?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Capgemini_Services_Customer-First_Customer-Experience.webp?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Capgemini_Services_Customer-First_Customer-Experience.webp?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Do\u015bwiadczenia klienta<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/pl-pl\/uslugi\/customer-first\/ciagle-zmiany-w-biznesie\/\" target=\"\" aria-label=\"Nieustanne odnawianie biznesu\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Nieustanne odnawianie biznesu<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/pl-pl\/uslugi\/dane-i-sztuczna-inteligencja\/\" target=\"\" aria-label=\"Data i AI\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/Capgemini-RAISE_Agentic-AI_Webbanner-2880X1800-2.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/Capgemini-RAISE_Agentic-AI_Webbanner-2880X1800-2.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/Capgemini-RAISE_Agentic-AI_Webbanner-2880X1800-2.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Data i AI<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Why customer experience is now a driver of growth, trust, and long-term value<\/p>\n","protected":false},"author":33,"featured_media":916814,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":74,"primary_term":"Data and 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