{"id":896918,"date":"2026-06-17T12:31:00","date_gmt":"2023-09-27T15:11:23","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=949628"},"modified":"2026-06-18T10:37:30","modified_gmt":"2026-06-18T10:37:30","slug":"egovernment-benchmark-report-towards-digital-government","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/egovernment-benchmark-2023-connecting-digital-governments\/","title":{"rendered":"Benchmark eGovernment 2026: Stabilny wzrost w zakresie us\u0142ug online w UE"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGov-Benchmark-2025-web-banner_2880x1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:49% 34%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Public sector<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Benchmark eGovernment 2026: powolny, ale stabilny wzrost w zakresie \u015bwiadczenia us\u0142ug online w\u00a0UE<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGovernment-Benchmark-Report-2026_Capgemini.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Pobierz raport<\/span><span class=\"type\">16 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=949628\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=949628&amp;text=egovernment%20benchmark%20report%20towards%20digital%20government\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=949628&amp;text=egovernment%20benchmark%20report%20towards%20digital%20government\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-od-sztucznej-inteligencji-po-suwerennosc-cyfrowa-najnowszy-raport-komisji-europejskiej-o-benchmarku-egovernment-odzwierciedla-zmieniajacy-sie-charakter-swiadczenia-uslug-online-i-wskazuje-ze-panstwa-czlonkowskie-ue-musza-przyspieszyc-dzialania-aby-osiagnac-cele-cyfrowej-dekady-europy\">Od sztucznej inteligencji po suwerenno\u015b\u0107 cyfrow\u0105 \u2014 najnowszy raport Komisji Europejskiej o\u00a0benchmarku eGovernment odzwierciedla zmieniaj\u0105cy si\u0119 charakter \u015bwiadczenia us\u0142ug online i\u00a0wskazuje, \u017ce pa\u0144stwa cz\u0142onkowskie UE musz\u0105 przyspieszy\u0107 dzia\u0142ania, aby osi\u0105gn\u0105\u0107 cele Cyfrowej Dekady Europy.<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-uslugi-bardziej-przyjazne-dla-urzadzen-mobilnych\">Us\u0142ugi bardziej przyjazne dla urz\u0105dze\u0144 mobilnych<\/h3>\n\n\n\n<p>\u015awiadczenie us\u0142ug publicznych online dla obywateli i\u00a0przedsi\u0119biorstw nadal rozwija si\u0119 w\u00a0pa\u0144stwach cz\u0142onkowskich UE. Jednak w\u00a0por\u00f3wnaniu z\u00a0du\u017cymi skokami i\u00a0ulepszeniami obserwowanymi w\u00a0czasie pandemii Covid-19, obecny wzrost ma charakter powolny i\u00a0stabilny. Tendencj\u0119 t\u0119 wskazuje raport eGovernment Benchmark 2026 przygotowany przez Capgemini we wsp\u00f3\u0142pracy z\u00a0Sogeti i\u00a0IDC.<\/p>\n\n\n\n<p>Sta\u0142\u0105 popraw\u0119 w\u00a0dostarczaniu us\u0142ug online potwierdza wynik 97,4 (na 100) w\u00a0zakresie dostosowania do urz\u0105dze\u0144 mobilnych, co oznacza, \u017ce wi\u0119kszo\u015b\u0107 stron rz\u0105dowych jest responsywna \u2013 w\u00a0por\u00f3wnaniu do 96,1% w\u00a0poprzednim roku. Jednocze\u015bnie rz\u0105dy europejskie musz\u0105 w\u00a0przysz\u0142o\u015bci zaj\u0105\u0107 si\u0119 lukami us\u0142ugowymi, szczeg\u00f3lnie w\u00a0zakresie us\u0142ug transgranicznych, a\u00a0tak\u017ce kwestiami dojrza\u0142o\u015bci chatbot\u00f3w opartych na AI oraz suwerenno\u015bci cyfrowej.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGovernment-Benchmark-Report-2026_Capgemini.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pobierz raport<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-kluczowe-ustalenia-benchmark-egovernment-2026\"><strong><strong>Kluczowe ustalenia: Benchmark eGovernment 2026<\/strong><\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-zamykanie-luki-miedzy-biznesem-a-obywatelami\"><strong>Zamykanie luki mi\u0119dzy biznesem a<\/strong>\u00a0<strong>obywatelami<\/strong><\/h4>\n\n\n\n<p>W najnowszym badaniu benchmarkowym udzia\u0142 wzi\u0119\u0142o wszystkich 27 pa\u0144stw cz\u0142onkowskich UE. W\u00a0jego ramach sie\u0107 tzw. \u201etajemniczych klient\u00f3w\u201d odwiedzi\u0142a ponad 14 000 stron rz\u0105dowych w\u00a0listopadzie 2025 roku. Oceniono 96 kluczowych us\u0142ug publicznych zwi\u0105zanych z\u00a0dziewi\u0119cioma typowymi zdarzeniami \u017cyciowymi wymagaj\u0105cymi kontaktu z\u00a0administracj\u0105.<\/p>\n\n\n\n<p>Podobnie jak w\u00a0poprzednich edycjach, us\u0142ugi dla biznesu s\u0105 bardziej dost\u0119pne online ni\u017c dla obywateli. W\u00a0odniesieniu do dw\u00f3ch wska\u017anik\u00f3w Cyfrowej Dekady dotycz\u0105cych us\u0142ug publicznych w UE:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Us\u0142ugi cyfrowe dla obywateli osi\u0105gaj\u0105 poziom 84,6 (na 100).<\/em><\/li>\n\n\n\n<li><em>Us\u0142ugi cyfrowe dla biznesu osi\u0105gaj\u0105 poziom 88,6 (na 100).<\/em><\/li>\n<\/ul>\n\n\n\n<p>Podczas gdy r\u00f3\u017cnica mi\u0119dzy tymi grupami si\u0119 zmniejsza, us\u0142ugi dla obywateli s\u0105 nadal mniej dost\u0119pne cyfrowo, szczeg\u00f3lnie w\u00a0obszarach ochrony zdrowia i\u00a0wymiaru sprawiedliwo\u015bci. Aby osi\u0105gn\u0105\u0107 poziom 100%, pa\u0144stwa UE musz\u0105 jeszcze ulepszy\u0107 270 us\u0142ug dla obywateli i\u00a0przedsi\u0119biorstw.<\/p>\n\n\n\n<p>To tylko jeden z\u00a0przyk\u0142ad\u00f3w pokazuj\u0105cych, jak raport eGovernment Benchmark dostarcza cennych wskaz\u00f3wek, gdzie rz\u0105dy i\u00a0dostawcy us\u0142ug publicznych online powinni skoncentrowa\u0107 swoje dzia\u0142ania, aby osi\u0105gn\u0105\u0107 cele Cyfrowej Dekady UE do 2030 roku.<\/p>\n\n\n\n<p><strong>Interoperacyjno\u015b\u0107, dojrza\u0142o\u015b\u0107 AI i<\/strong>\u00a0<strong>kwestia suwerenno\u015bci<\/strong><\/p>\n\n\n\n<p>Jeszcze wi\u0119ksze mo\u017cliwo\u015bci poprawy istniej\u0105 w\u00a0obszarze us\u0142ug transgranicznych \u2014 a\u017c 610 z\u00a0nich wymaga ulepsze\u0144, aby osi\u0105gn\u0105\u0107 poziom 100%. Zamkni\u0119cie tej luki jest jednak z\u0142o\u017cone: wymaga interoperacyjnej identyfikacji cyfrowej, walidacji dokument\u00f3w, dost\u0119pno\u015bci w\u00a0wielu j\u0119zykach oraz znacznie silniejszej wsp\u00f3\u0142pracy mi\u0119dzy instytucjami.<\/p>\n\n\n\n<p>Raport analizuje r\u00f3wnie\u017c wykorzystanie sztucznej inteligencji w\u00a0funkcjach wsparcia u\u017cytkownika oraz suwerenno\u015b\u0107 infrastruktury sieciowej obs\u0142uguj\u0105cej ruch na stronach rz\u0105dowych i\u00a0poczt\u0119 elektroniczn\u0105.<\/p>\n\n\n\n<p>Chocia\u017c wiele rz\u0105d\u00f3w wprowadzi\u0142o chatboty oparte na AI w\u00a0celu zapewnienia wsparcia u\u017cytkownikom na stronach internetowych i\u00a0w\u00a0aplikacjach, ca\u0142kowita liczba chatbot\u00f3w osi\u0105gn\u0119\u0142a poziom stagnacji. Co wi\u0119cej, dojrza\u0142o\u015b\u0107 tych chatbot\u00f3w jest cz\u0119sto niska, a\u00a0bez wi\u0119kszego nacisku na jako\u015b\u0107 chatboty mog\u0105 stanowi\u0107 dodatkow\u0105 barier\u0119 dla u\u017cytkownik\u00f3w w\u00a0kontaktach z\u00a0administracj\u0105 publiczn\u0105.<\/p>\n\n\n\n<p>Zwracaj\u0105c uwag\u0119 na kwesti\u0119 suwerenno\u015bci cyfrowej, raport podkre\u015bla, \u017ce mimo i\u017c sta\u0142a si\u0119 ona priorytetem na poziomie UE, rz\u0105dy pa\u0144stw cz\u0142onkowskich pozostaj\u0105 w\u00a0znacznym stopniu zale\u017cne od operator\u00f3w b\u0119d\u0105cych w\u0142asno\u015bci\u0105 podmiot\u00f3w zagranicznych. W\u00a0rzeczywisto\u015bci ponad jedna trzecia stron rz\u0105dowych jest hostowana na serwerach kontrolowanych przez operator\u00f3w, kt\u00f3rych ostateczni w\u0142a\u015bciciele znajduj\u0105 si\u0119 poza UE.<\/p>\n\n\n\n<p>Raport rekomenduje, aby pa\u0144stwa cz\u0142onkowskie UE rozwa\u017cy\u0142y inwestycje w\u00a0hosting na serwerach dostawc\u00f3w z\u00a0UE. Mo\u017ce to by\u0107 realizowane np.\u00a0poprzez potencjalne Europejskie Konsorcja Infrastruktury Cyfrowej (EDIC).<\/p>\n\n\n\n<p>Dodatkowe og\u00f3lnoeuropejskie rekomendacje polityczne, mo\u017cliwe dzia\u0142ania oraz priorytety inwestycyjne zamykaj\u0105 tegoroczny raport eGovernment Benchmark. Ostateczny wniosek jest jasny: mimo post\u0119p\u00f3w pa\u0144stwa cz\u0142onkowskie UE musz\u0105 przyspieszy\u0107 dzia\u0142ania, aby osi\u0105gn\u0105\u0107 cel Cyfrowej Dekady \u2014 czyli zapewni\u0107 dost\u0119pno\u015b\u0107 kluczowych us\u0142ug publicznych w\u00a0100% online do 2030 roku.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/eGovernment-Benchmark-Report-2026_Capgemini.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pobierz raport<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t\t\t<section\n\t\t\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"slider slider-fader 1ca2aa5a-1668-49fa-ac63-45e78804088e\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire2\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"eGovernment \u2013 Mierzenie post\u0119p\u00f3w Europy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\teGovernment \u2013 Mierzenie post\u0119p\u00f3w Europy\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Dowiedz si\u0119, kt\u00f3re kraje przewodz\u0105 transformacji cyfrowej europejskiego sektora publicznego na drodze do Jednolitej Bramy Cyfrowej.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDowiedz si\u0119, kt\u00f3re kraje przewodz\u0105 transformacji cyfrowej europejskiego sektora publicznego na drodze do Jednolitej Bramy Cyfrowej.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Podgl\u0105d pulpitu o eGovernment \u2013 Mierzenie post\u0119p\u00f3w Europy\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.capgemini.com\/insights\/research-library\/results-of-the-egov-benchmark\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPodgl\u0105d pulpitu\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/03\/egov-2024.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 50% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/section>\n\n\t\t\t\t\n\n\n\t\t\t\t<section\n\t\t\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"slider slider-fader e85a713c-6774-4bea-8679-d27c07037b23\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire2\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Citizen services: Projektowane z\u00a0my\u015bl\u0105 o\u00a0cz\u0142owieku\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCitizen services: Projektowane z\u00a0my\u015bl\u0105 o\u00a0cz\u0142owieku\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Wsp\u00f3\u0142pracujemy z\u00a0organizacjami sektora publicznego na ca\u0142ym \u015bwiecie, tworz\u0105c i\u00a0rozwijaj\u0105c cyfrowe us\u0142ugi skoncentrowane na obywatelach.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWsp\u00f3\u0142pracujemy z\u00a0organizacjami sektora publicznego na ca\u0142ym \u015bwiecie, tworz\u0105c i\u00a0rozwijaj\u0105c cyfrowe us\u0142ugi skoncentrowane na obywatelach.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Dowiedz si\u0119 wi\u0119cej o Citizen services: Projektowane z\u00a0my\u015bl\u0105 o\u00a0cz\u0142owieku\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"\/solutions\/citizen-services\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDowiedz si\u0119 wi\u0119cej\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 50% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/section>\n\n\t\t\t\t","protected":false},"excerpt":{"rendered":"<p>With the digitalization of public services a key priority for Europe\u2019s governments, the latest European Commission eGovernment Benchmark report reveals both progress and room for improvement at the mid-way point of Europe\u2019s Digital 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