{"id":896898,"date":"2023-09-27T17:45:00","date_gmt":"2023-09-27T15:45:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=press-release&#038;p=958662"},"modified":"2025-03-12T04:14:31","modified_gmt":"2025-03-12T04:14:31","slug":"20th-edition-of-the-egovernment-benchmark-report-less-than-half-of-cross-border-services-available-online-due-to-language-and-electronic-identification-challenges","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/pl-pl\/aktualnosci\/informacje-prasowe\/20th-edition-of-the-egovernment-benchmark-report-less-than-half-of-cross-border-services-available-online-due-to-language-and-electronic-identification-challenges\/","title":{"rendered":"20. Edycja raportu eGovernment benchmark: mniej ni\u017c po\u0142owa us\u0142ug transgranicznych dost\u0119pna online z powodu wyzwa\u0144 j\u0119zykowych i identyfikacji elektronicznej"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\t20. Edycja raportu eGovernment benchmark: Mniej ni\u017c po\u0142owa us\u0142ug transgranicznych dost\u0119pna online z powodu wyzwa\u0144 j\u0119zykowych i identyfikacji elektronicznej\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>Zmniejszenie przepa\u015bci mi\u0119dzy u\u017cytkownikami zagranicznymi i krajowymi b\u0119dzie mia\u0142o kluczowe znaczenie dla osi\u0105gni\u0119cia przez Europ\u0119 cel\u00f3w Cyfrowej Dekady.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>wrz 27, 2023<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/09_27_Capgemini-News-Alert_eGovernment-Benchmark-2023_updated-28-Sep-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Otwiera si\u0119 w nowym oknie\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download news alert<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">143 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"otwiera si\u0119 w nowym oknie\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"otwiera si\u0119 w nowym oknie\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"otwiera si\u0119 w nowym oknie\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Pary\u017c, 27.09.2023 \u2013 Dwudziesta, jubileuszowa edycja raportu <a href=\"http:\/\/www.capgemini.com\/\">Capgemini<\/a> eGovernment Benchmark, przeprowadzonego na zlecenie Komisji Europejskiej, pokazuje, \u017ce ponad osiem na dziesi\u0119\u0107 (84%) wszystkich us\u0142ug rz\u0105dowych jest obecnie dost\u0119pnych online w ca\u0142ej Europie, ale u\u017cytkownicy zagraniczni nadal napotykaj\u0105 wiele barier. W corocznym raporcie, w kt\u00f3rym oceniono ponad 15 000 rz\u0105dowych stron internetowych, stwierdzono r\u00f3wnie\u017c, \u017ce Malta i Estonia maj\u0105 najbardziej zorientowane na u\u017cytkownika, przejrzyste, zaawansowane technologicznie i ukierunkowane na mi\u0119dzynarodow\u0105 spo\u0142eczno\u015b\u0107 cyfrowe us\u0142ugi rz\u0105dowe w Europie. Niekt\u00f3re kraje odnotowa\u0142y znaczny wzrost dojrza\u0142o\u015bci e-administracji w por\u00f3wnaniu z zesz\u0142orocznym punktem odniesienia, przy czym Turcja odnotowa\u0142a 10-punktowy wzrost, a Grecja i Serbia &#8211; 8-punktowy.<\/strong><\/p>\n\n\n\n<p>The report, led by Capgemini Group and jointly carried out with its consortium partners, <a href=\"https:\/\/www.idc.com\/\">IDC<\/a> and <a href=\"https:\/\/www.polimi.it\/en\">Politecnico di Milano, <\/a>underlines the key factors required to meet the digital decade targets of 2030<a id=\"_ftnref1\" href=\"#_ftn1\">[1]<\/a>. Primarily, delivering services to different users, through different services providers, and across European countries will be key.<\/p>\n\n\n\n<p>Marc Reinhardt, Public Sector Global Industry leader at Capgemini said, <em>\u201cIn the past 20 years that we\u2019ve been evaluating progress of eGovernment services in Europe, we\u2019ve seen a marked transformation in the availability and quality of digital citizen services. Enabling digital abilities of local governance bodies such as municipalities to make them more efficient, and leveraging data and AI in government services, will be key to ensuring a better citizen experience. With the dual transformation towards a digital and sustainable economy underway, incorporating sustainability in the way services are designed and built will be of increased strategic importance. As budgets continue to tighten, Europe needs to come together to further improve eGovernment services by adopting and re-using best practices, and the Interoperable Europe Act could be a major step in this direction.\u201d<\/em><\/p>\n\n\n\n<p><strong>Services for cross-border users not yet at par with their national counterparts<\/strong><\/p>\n\n\n\n<p>Digital services allow users to make cross-border requests without being physically present. According to the report, less than half (49%) of the measured services are available for cross-border users, which is substantially lower than for national users. This is due to multiple challenges that cross-border users encounter, particularly language issues and lack of electronic identification options. Many government websites are only available in the national language and just 25% of websites allow cross-border eID authentication. Yet, in 2022 46% of the services were online for cross-border users, which shows that government institutions are aiming to close the gap.<\/p>\n\n\n\n<p><strong>Secure, user-centric services promote uptake and accelerate digitalization<\/strong><\/p>\n\n\n\n<p>Safe and transparent services are key pillars for trustworthy eGovernment and service delivery. Users can identify themselves with their national eID in 70% of cases, allowing for secure authentication. Moreover, governments prefill personal information almost as often (68%) when it is needed to complete the service.<\/p>\n\n\n\n<p>During delivery, eight out of ten services notify the user when a step in the service process has been successfully completed, but less than half (46%) of all services convey how long completion will take. Furthermore, the majority (82%) of public sector websites violate one or more of the Web Content Accessibility Guidelines (WCAG 2.1)<a href=\"#_ftn2\" id=\"_ftnref2\">[2]<\/a> criteria and are therefore not compliant with accessibility requirements.<\/p>\n\n\n\n<p>The report also found a clear positive trend when it comes to mobile friendliness: more than nine out of ten (94%) of all government websites are responsive on mobile devices, up from just 60% in 2017. Still, just six out of ten services (63%) can be completed on smartphones. Although websites accommodate users to easily navigate websites on mobile devices, they encounter barriers when more complicated actions, such as eID authentication, are required.<\/p>\n\n\n\n<p>Niels van der Linden, Account Lead for the European Union Institutions at Capgemini Invent comments: <em>\u201cUser experience is pivotal for digital public services and it has been a priority for the EU for over two decades of eGovernment benchmarking. Digitalization of public services greatly benefits from design guides that promote accessibility and usability for all. We see that governments are increasingly aware of this and are creating new services or reshaping existing services to meet those demands. Improved mobile-friendliness, borderless service delivery, and adherence to Web Content Accessibility Guidelines are essential for users, and for governments to reach the ambitious goals of the Digital Decade.\u201d<\/em><\/p>\n\n\n\n<p><strong>Interoperability is the key towards digital services for everyone<\/strong><\/p>\n\n\n\n<p>Services delivered by cities and provinces are not as mature as services delivered by central government organizations. These local and regional government authorities often lack the technological infrastructure required for high-quality services. Interoperability is key to improving these services. Architectural building blocks, such as eID and eSignature, can be easily adopted on government websites, making services across Europe more similar, independent of country and service provider. By shifting towards interoperability and implementing the Single Digital Gateway, Europe is connecting digital governments.<\/p>\n\n\n\n<p>Today, the study covers the EU27 Member States as well the European Free Trade Association countries: Iceland, Norway and Switzerland, and the EU candidate countries Albania, Montenegro, North Macedonia, Serbia, and T\u00fcrkiye.<\/p>\n\n\n\n<p>For more information and to download the report, click&nbsp;<a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/egovernment-benchmark-report-towards-digital-government\/\">here<\/a>.<em><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><a href=\"#_ftnref1\" id=\"_ftn1\">[1]<\/a> <a href=\"https:\/\/commission.europa.eu\/strategy-and-policy\/priorities-2019-2024\/europe-fit-digital-age\/europes-digital-decade-digital-targets-2030_en#:~:text=1%20Putting%20people%20and%20their%20rights%20at%20the,6%20Promoting%20the%20sustainability%20of%20the%20digital%20future\">Europe\u2019s Digital Decade: digital targets for 2030 (europa.eu)<\/a><\/p>\n\n\n\n<p><a href=\"#_ftnref2\" id=\"_ftn2\">[2]<\/a> <a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/\">Web Content Accessibility Guidelines (WCAG) 2.1 (w3.org)<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related news<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Czytaj wi\u0119cej o Reindustrializacja wchodzi w Europie i USA w bardziej selektywn\u0105, strategiczn\u0105 faz\u0119\" href=\"https:\/\/www.capgemini.com\/pl-pl\/aktualnosci\/informacje-prasowe\/reindustrialization-moves-into-a-more-selective-strategic-phase-in-europe-and-the-us\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Reindustrializacja wchodzi w Europie i USA w bardziej selektywn\u0105, strategiczn\u0105 faz\u0119<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 20, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/2026_04_20_Capgemini_Reindustrialization-of-Europe-and-the-US-report_3e-edition_press-release.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Pobierz informacj\u0119 prasow\u0105&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;152 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Czytaj wi\u0119cej o Reindustrializacja wchodzi w Europie i USA w bardziej selektywn\u0105, strategiczn\u0105 faz\u0119\" href=\"https:\/\/www.capgemini.com\/pl-pl\/aktualnosci\/informacje-prasowe\/reindustrialization-moves-into-a-more-selective-strategic-phase-in-europe-and-the-us\/\">Czytaj wi\u0119cej o<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Czytaj wi\u0119cej o Dwie trzecie organizacji uznaje Physical AI za wysoki priorytet na najbli\u017csze trzy do pi\u0119ciu lat.\" href=\"https:\/\/www.capgemini.com\/pl-pl\/aktualnosci\/informacje-prasowe\/two-thirds-of-organizations-rate-physical-ai-as-a-high-priority-for-the-next-three-to-five-years\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Dwie trzecie organizacji uznaje Physical AI za wysoki priorytet na najbli\u017csze trzy do pi\u0119ciu lat.<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; 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href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Pobierz informacj\u0119 prasow\u0105&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;181 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Czytaj wi\u0119cej o Wobec nasilaj\u0105cej si\u0119 konkurencji ze strony prywatnego kapita\u0142u, 85% klient\u00f3w bank\u00f3w korporacyjnych planuje w nadchodz\u0105cym roku wsp\u00f3\u0142prac\u0119 z podmiotami niefinansowymi\" href=\"https:\/\/www.capgemini.com\/pl-pl\/aktualnosci\/informacje-prasowe\/85-of-banks-corporate-clients-plan-to-engage-with-a-non-bank-financial-institution-within-the-next-year-as-competition-with-private-capital-intensifies\/\">Czytaj wi\u0119cej o<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>The 20th anniversary edition of Capgemini\u2019s eGovernment Benchmark, commissioned by the European Commission, shows that more than eight out of ten (84%) of all government services are now available online across Europe, but cross-border users still face multiple barriers. <\/p>\n","protected":false},"author":208,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ded439cd-c946-4e78-a2f9-1b121caefeee\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/09_27_Capgemini-News-Alert_eGovernment-Benchmark-2023_updated-28-Sep-1.pdf","related_resource_id":958834,"related_resource_size":"143 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[142],"brand":[],"class_list":["post-896898","press-release","type-press-release","status-publish","hentry","press-release-type-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>20. Edycja raportu eGovernment benchmark: mniej ni\u017c po\u0142owa us\u0142ug transgranicznych dost\u0119pna online z powodu wyzwa\u0144 j\u0119zykowych i identyfikacji elektronicznej - Capgemini Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pl-pl\/aktualnosci\/informacje-prasowe\/20th-edition-of-the-egovernment-benchmark-report-less-than-half-of-cross-border-services-available-online-due-to-language-and-electronic-identification-challenges\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"20. 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