{"id":924667,"date":"2026-10-12T11:50:35","date_gmt":"2026-10-12T11:50:35","guid":{"rendered":"https:\/\/www.capgemini.com\/pl-pl\/?page_id=924667&#038;preview_id=924667"},"modified":"2026-10-13T13:28:08","modified_gmt":"2026-10-13T13:28:08","slug":"user-interactions","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/pl-pl\/services\/customer-first\/doswiadczenia-klienta\/user-interactions\/","title":{"rendered":"Interakcje u\u017cytkownika\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:51% 56.00000000000001%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:51% 56.00000000000001%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Interakcje u\u017cytkownika<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=1186013\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=1186013\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 id=\"h-doswiadczenie-rozpoczete-w-jednym-kanale-powinno-plynnie-przechodzic-do-kazdego-innego-niezaleznie-od-tego-czy-jest-to-sklep-stacjonarny-strona-internetowa-reklama-w-mediach-spolecznosciowych-czy-aplikacja-mobilna\" class=\"wp-block-heading\">Do\u015bwiadczenie rozpocz\u0119te w\u00a0jednym kanale powinno p\u0142ynnie przechodzi\u0107 do ka\u017cdego innego, niezale\u017cnie od tego, czy jest to sklep stacjonarny, strona internetowa, reklama w\u00a0mediach spo\u0142eczno\u015bciowych czy aplikacja mobilna.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kluczem do zapewniania bezwysi\u0142kowych do\u015bwiadcze\u0144 jest po\u0142\u0105czenie tych punkt\u00f3w styku za pomoc\u0105 kontekstu, obejmuj\u0105cego intencje klienta, jego zachowania, preferencje oraz bie\u017c\u0105ce potrzeby.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nowoczesne do\u015bwiadczenia klient\u00f3w opieraj\u0105 si\u0119 na dw\u00f3ch si\u0142ach: hiperkontekstualizacji, czyli interakcjach w\u00a0czasie rzeczywistym reaguj\u0105cych na otoczenie, intencje i\u00a0stan emocjonalny klienta, oraz wielopunktowej \u0142\u0105czno\u015bci, czyli sieci punkt\u00f3w styku umo\u017cliwiaj\u0105cych dynamiczne, nieliniowe \u015bcie\u017cki odpowiadaj\u0105ce indywidualnym potrzebom i\u00a0preferencjom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0142\u0105czenie tych element\u00f3w tworzy to, co nazywamy total experience (ca\u0142o\u015bciowym do\u015bwiadczeniem): inteligentny, wzajemnie po\u0142\u0105czony ekosystem, w\u00a0kt\u00f3rym ka\u017cda interakcja dostarcza informacji i\u00a0stanowi zaproszenie do kolejnej, w\u00a0oparciu o\u00a0potrzeby konkretnej osoby.<\/p>\n\n\n\n<h3 id=\"h-wykorzystanie-kontekstu-do-polaczenia-kazdego-punktu-styku-w-jedno-spojne-doswiadczenie\" class=\"wp-block-heading\">Wykorzystanie kontekstu do po\u0142\u0105czenia ka\u017cdego punktu styku w\u00a0jedno sp\u00f3jne do\u015bwiadczenie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dzi\u0119ki <strong>User Interactions<\/strong>, nowej ofercie Capgemini wspieranej przez AI, organizacje mog\u0105 \u0142\u0105czy\u0107 punkty styku za pomoc\u0105 kontekstu, integruj\u0105c inteligentn\u0105 in\u017cynieri\u0119 warstwy front-end z dostarczaniem spersonalizowanych tre\u015bci. Pozwala to tworzy\u0107 znacz\u0105ce, trafne i\u00a0dynamiczne po\u0142\u0105czenia mi\u0119dzy kana\u0142ami komunikacji w\u00a0spos\u00f3b ci\u0105g\u0142y i\u00a0sp\u00f3jny.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dzi\u0119ki UX &amp;\u00a0FEI marki mog\u0105 tworzy\u0107 anga\u017cuj\u0105ce, intuicyjne i\u00a0skoncentrowane na u\u017cytkowniku interfejsy, kt\u00f3re integruj\u0105 sztuczn\u0105 inteligencj\u0119, dane i\u00a0projektowanie. Pozwala to dostosowywa\u0107 do\u015bwiadczenia w\u00a0czasie rzeczywistym do zachowa\u0144 u\u017cytkownik\u00f3w, ich otoczenia i\u00a0intencji, sprawiaj\u0105c, \u017ce ka\u017cdy punkt styku staje si\u0119 okazj\u0105 do wzmacniania i\u00a0rozszerzania do\u015bwiadczenia klienta.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u201eBezwysi\u0142kowe do\u015bwiadczenia nie powstaj\u0105 przypadkowo. S\u0105 starannie projektowane i\u00a0realizowane przy wykorzystaniu AI, danych, projektowania oraz ludzkiej wiedzy i\u00a0do\u015bwiadczenia. Dzi\u0119ki UX &amp;\u00a0FEI klienci mog\u0105 po\u0142\u0105czy\u0107 te elementy, aby tworzy\u0107 intuicyjne, \u015bwiadome kontekstu interfejsy cyfrowe, kt\u00f3re dostarczaj\u0105 hiperkontekstualizowane i\u00a0wielokana\u0142owo po\u0142\u0105czone do\u015bwiadczenia odzwierciedlaj\u0105ce potrzeby, preferencje i\u00a0oczekiwania klient\u00f3w\u201d.<\/em><\/p>\n<cite>Amish Desai, Global Offer Lead, User Experience &amp; Front-End Interactions<\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit is-align-center\"><div class=\"container\"><div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">Czym si\u0119 zajmujemy<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><p><\/p><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active opened\"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"true\"><h3 class=\"expander-heading-title\">Framework dostarczania Total-Experience<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Do\u015bwiadczenia po\u0142\u0105czone kontekstem, oparte na danych i\u00a0dostarczane za pomoc\u0105 AI.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">Wraz z\u00a0wej\u015bciem marketingu w\u00a0er\u0119 AI-native marki staj\u0105 przed nowym wyzwaniem: dostarczaniem predykcyjnych, adaptacyjnych i\u00a0opartych na intencjach interakcji, kt\u00f3re sprawiaj\u0105 wra\u017cenie naturalnych i\u00a0bezwysi\u0142kowych. Aby to osi\u0105gn\u0105\u0107, marki musz\u0105 spojrze\u0107 na \u201eca\u0142o\u015bciowe do\u015bwiadczenie\u201d, integruj\u0105c technologi\u0119, dane i\u00a0projektowanie w ramach wsp\u00f3lnego modelu, kt\u00f3ry \u0142\u0105czy kana\u0142y, a\u00a0nawet r\u00f3\u017cne marki.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Nasz Total-Experience Delivery Framework umo\u017cliwia markom tworzenie, orkiestracj\u0119 i\u00a0skalowanie inteligentnych, proaktywnych oraz predykcyjnych do\u015bwiadcze\u0144. Wspierany przez akceleratory takie jak RAISE for Intelligent Experiences oraz biblioteki wzorc\u00f3w projektowych AI, pozwala zespo\u0142om projektowa\u0107 adaptacyjne interfejsy front-end i\u00a0wdra\u017ca\u0107 personalizacj\u0119 opart\u0105 na AI w\u00a0ka\u017cdej interakcji. Dzi\u0119ki temu mo\u017cliwe jest tworzenie elastycznych \u015bcie\u017cek klienta, kt\u00f3re natychmiast reaguj\u0105 na rzeczywiste potrzeby i\u00a0preferencje u\u017cytkownik\u00f3w.<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">RAISE dla inteligentnych do\u015bwiadcze\u0144<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Tworzenie nieograniczonych \u015bcie\u017cek do\u015bwiadcze\u0144 dzi\u0119ki AI.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">Gdy AI staje si\u0119 wsp\u00f3\u0142tw\u00f3rc\u0105 procesu projektowego, marki mog\u0105 oferowa\u0107 do\u015bwiadczenia, kt\u00f3re za ka\u017cdym razem adaptuj\u0105 si\u0119, ewoluuj\u0105 i\u00a0reaguj\u0105 w czasie rzeczywistym.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Dzi\u0119ki RAISE for Intelligent Experiences, agentowej platformie AI Capgemini, marki mog\u0105 przyspieszy\u0107 tworzenie predykcyjnych, responsywnych i\u00a0hiperkontekstualizowanych do\u015bwiadcze\u0144. Wielokrotnego u\u017cytku wzorce projektowe, modu\u0142owe komponenty front-end oraz silniki personalizacji pozwalaj\u0105 organizacjom znacz\u0105co skr\u00f3ci\u0107 czas potrzebny na budow\u0119 kompleksowych \u015bcie\u017cek klienta oraz ich wariant\u00f3w. Jednocze\u015bnie organizacje mog\u0105 obni\u017cy\u0107 koszty dzi\u0119ki automatyzacji opartej na AI dla kluczowych zada\u0144 w\u00a0ca\u0142ym cyklu \u017cycia do\u015bwiadcze\u0144, takich jak budowanie person, mapowanie \u015bcie\u017cek, tworzenie wireframe\u2019\u00f3w, generowanie historii u\u017cytkownika, programowanie, monitorowanie punkt\u00f3w b\u00f3lu oraz ci\u0105g\u0142a optymalizacja i\u00a0rozw\u00f3j.<\/p>\n<div class=\"content-more\"><a class=\"more2\" aria-label=\"Obejrzyj demo-video link\" href=\"https:\/\/www.capgemini.com\/solutions\/raise-for-intelligent-experiences\/\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Obejrzyj demo-video<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Cyfrowa fabryka<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Nie mo\u017cna budowa\u0107 produkt\u00f3w cyfrowych przy u\u017cyciu tradycyjnych system\u00f3w i\u00a0proces\u00f3w. Dzisiejsi liderzy potrzebuj\u0105 silnika wspieranego przez AI, kt\u00f3ry tworzy, testuje i\u00a0skaluje nowe do\u015bwiadczenia z\u00a0szybko\u015bci\u0105 oraz precyzj\u0105 wymagan\u0105 przez wsp\u00f3\u0142czesny rynek.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">Dzi\u0119ki naszej ofercie Digital Factory organizacje mog\u0105 transformowa\u0107 spos\u00f3b dostarczania do\u015bwiadcze\u0144 klient\u00f3w poprzez przemy\u015blenie na nowo fundament\u00f3w, struktur zespo\u0142owych, proces\u00f3w roboczych i\u00a0narz\u0119dzi, aby zwi\u0119kszy\u0107 skalowalno\u015b\u0107, szybko\u015b\u0107 dzia\u0142ania oraz wsp\u00f3\u0142prac\u0119. Nasze zwinne zespo\u0142y dzia\u0142aj\u0105ce w\u00a0modelu pod\u00f3w, wyposa\u017cone w\u00a0narz\u0119dzia AI nowej generacji, pozwalaj\u0105 klientom po\u0142\u0105czy\u0107 kompetencje projektant\u00f3w, programist\u00f3w i\u00a0ekspert\u00f3w technologicznych, aby szybko projektowa\u0107, rozwija\u0107 i\u00a0wdra\u017ca\u0107 wysokiej jako\u015bci produkty cyfrowe.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Co organizacje mog\u0105 zyska\u0107:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Efektywno\u015b\u0107 wspierana przez AI: automatyzacja dokumentacji oraz optymalizacja kodu dzi\u0119ki akceleratorom AI.<\/li>\n\n\n\n<li>Do\u015bwiadczenie i\u00a0zwinno\u015b\u0107: sprawdzona metodologia \u0142\u0105cz\u0105ca design thinking z\u00a0praktykami Agile.<\/li>\n\n\n\n<li>Total-Experience Delivery Framework: elastyczny model CX wspieraj\u0105cy funkcjonowanie fabryki cyfrowej.<\/li>\n\n\n\n<li>Globalna wsp\u00f3\u0142praca: hybrydowe modele dostarczania umo\u017cliwiaj\u0105ce skuteczn\u0105 realizacj\u0119 projekt\u00f3w.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Badania i wnioski<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/ai-agents\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/uploads\/sites\/27\/2025\/07\/CRI-AI-agents_web-banner.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/pl-pl\/insights\/biblioteka\/ai-agents\/\" aria-label=\"Agenci AI\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">Agenci AI<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/pl-pl\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-partners undefined section section--partners-small\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"partner-heading\">Partnerzy<\/h2><\/div><\/div><div class=\"row\">\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/pl-pl\/o-nas\/partnerzy-technologiczni\/adobe\/\" class=\"partner-box-title\" aria-label=\"Achieve hyper-personalized customer experience using the power of data.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/adobe.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-adobe.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/pl-pl\/o-nas\/partnerzy-technologiczni\/microsoft\/\" class=\"partner-box-title\" aria-label=\"Working together to help companies boost business value with cloud-powered solutions.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/microsoft.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-microsoft.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/pl-pl\/o-nas\/partnerzy-technologiczni\/pega\/\" class=\"partner-box-title\" aria-label=\"Empowering your business for smarter, intelligent decisions and enhanced customer engagement.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/pega.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-pega.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/pl-pl\/o-nas\/partnerzy-technologiczni\/salesforce\/\" class=\"partner-box-title\" aria-label=\"Helping brands deliver personalized, engaging, relevant and memorable customer experiences.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/salesforce.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-salesforce.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/pl-pl\/o-nas\/partnerzy-technologiczni\/sap\/\" class=\"partner-box-title\" aria-label=\"-Unlock growth, agility and value with a proven partner. 40+ years of SAP expertise.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/sap.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-sap.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/pl-pl\/o-nas\/partnerzy-technologiczni\/servicenow\/\" class=\"partner-box-title\" aria-label=\"Build your future with ServiceNow. We provide strategy, consulting, and implementation.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/service-now.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-service-now.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n<\/div><\/div><\/section>\n\n\n\n<div data-open-first=\"false\" class=\"wp-block-cg-blocks-cg-blocks-faq-schema\"><section class=\"wp-block-cg-blocks-cg-blocks-faq-schema section section--faqs-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"content-title\"><h2>FAQ<\/h2><\/div><div class=\"filters filters--vertical\" data-max=\"100\"><div class=\"expanders filters-content\">\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>1. Czym jest User Interactions (UX &amp; FEI)?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">User Interactions (UX &amp; FEI) to wspierane przez AI podej\u015bcie Capgemini do tworzenia p\u0142ynnych, po\u0142\u0105czonych i\u00a0\u015bwiadomych kontekstu do\u015bwiadcze\u0144 klient\u00f3w. \u0141\u0105czy projektowanie, dane, in\u017cynieri\u0119 front-end oraz AI, aby ka\u017cdy punkt styku \u2014 online, w\u00a0sklepie stacjonarnym, w\u00a0aplikacji mobilnej czy mediach spo\u0142eczno\u015bciowych \u2014 by\u0142 sp\u00f3jny, intuicyjny i\u00a0personalizowany w\u00a0czasie rzeczywistym.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>2. Dlaczego \u0142\u0105czenie punkt\u00f3w styku za pomoc\u0105 kontekstu jest tak wa\u017cne?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Klienci p\u0142ynnie przemieszczaj\u0105 si\u0119 mi\u0119dzy kana\u0142ami i\u00a0oczekuj\u0105, \u017ce ich do\u015bwiadczenia b\u0119d\u0105 pod\u0105\u017ca\u0107 za nimi. Informacje kontekstowe, takie jak intencje, zachowania, preferencje i\u00a0aktualne potrzeby, daj\u0105 markom mo\u017cliwo\u015b\u0107 budowania \u015bcie\u017cek klienta, kt\u00f3re s\u0105 naturalnie po\u0142\u0105czone i\u00a0nieustannie istotne, niezale\u017cnie od tego, gdzie si\u0119 zaczynaj\u0105 oraz kiedy s\u0105 kontynuowane.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>3. Co organizacje mog\u0105 osi\u0105gn\u0105\u0107 dzi\u0119ki UX &amp; FEI?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Dzi\u0119ki UX &amp; FEI marki mog\u0105 wykorzystywa\u0107 AI do tworzenia anga\u017cuj\u0105cych, intuicyjnych i\u00a0skoncentrowanych na u\u017cytkowniku do\u015bwiadcze\u0144, ograniczania tar\u0107 mi\u0119dzy kana\u0142ami, zwi\u0119kszania konwersji i\u00a0zaanga\u017cowania oraz projektowania interakcji, kt\u00f3re ewoluuj\u0105 w\u00a0czasie rzeczywistym.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>4. Kto odniesie najwi\u0119ksze korzy\u015bci z\u00a0UX &amp; FEI?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Idealnymi odbiorcami UX &amp; FEI s\u0105 marki i\u00a0organizacje dzia\u0142aj\u0105ce w\u00a0wielu kana\u0142ach, takie jak firmy handlowe, banki, operatorzy telekomunikacyjni, dostawcy us\u0142ug mobilno\u015bci, marki z\u00a0bran\u017cy turystycznej i\u00a0hotelarskiej, firmy rozrywkowe oraz organizacje sektora publicznego. Ostatecznie najwi\u0119kszym beneficjentem jest konsument, klient lub obywatel, kt\u00f3ry zyskuje ci\u0105g\u0142e, sp\u00f3jne, kontekstowe i\u00a0dynamiczne do\u015bwiadczenia.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>5. Czym jest Total-Experience Delivery Framework?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Total-Experience Delivery Framework to oferta Capgemini, kt\u00f3ra pomaga organizacjom orkiestrowa\u0107 predykcyjne i\u00a0adaptacyjne \u015bcie\u017cki klienta. Wspierana przez akceleratory takie jak RAISE for Intelligent Experiences oraz biblioteki wzorc\u00f3w projektowych AI, umo\u017cliwia zespo\u0142om wykorzystywanie AI, danych i projektowania do tworzenia inteligentnych interfejs\u00f3w oraz skalowania personalizacji w\u00a0ka\u017cdej interakcji.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>6. Czym jest \u201ctotal experience\u201d?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Total experience to wzajemnie po\u0142\u0105czony ekosystem, w\u00a0kt\u00f3rym ka\u017cda interakcja wp\u0142ywa na kolejn\u0105. \u0141\u0105cz\u0105c hiperkontekstualizacj\u0119 (reakcj\u0119 w\u00a0czasie rzeczywistym na sygna\u0142y od klienta) z\u00a0wielopunktow\u0105 \u0142\u0105czno\u015bci\u0105 (nieliniowymi \u015bcie\u017ckami mi\u0119dzy kana\u0142ami), marki mog\u0105 dostarcza\u0107 do\u015bwiadczenia stale dostosowuj\u0105ce si\u0119 do ka\u017cdej osoby.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>7. Czym jest RAISE\u202ffor Intelligent Experiences?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">RAISE for Intelligent Experiences to agentowa platforma AI Capgemini, kt\u00f3ra przyspiesza tworzenie hiperkontekstualizowanych do\u015bwiadcze\u0144. Skraca czas realizacji dzi\u0119ki gotowym komponentom, modu\u0142owym wzorcom front-end oraz automatyzacji wspieranej przez AI dla takich zada\u0144 jak rozw\u00f3j person, mapowanie \u015bcie\u017cek, tworzenie wireframe\u2019\u00f3w, programowanie i\u00a0optymalizacja do\u015bwiadcze\u0144.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>8. Czym jest Digital Factory?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Digital Factory to wspierany przez AI model dostarczania us\u0142ug Capgemini, kt\u00f3ry przyspiesza projektowanie, rozw\u00f3j, testowanie i\u00a0wdra\u017canie produkt\u00f3w cyfrowych. Zast\u0119puje tradycyjne procesy zwinnymi zespo\u0142ami dzia\u0142aj\u0105cymi w\u00a0modelu pod\u00f3w i\u00a0wspieranymi przez narz\u0119dzia AI nowej generacji do kodowania, wsp\u00f3\u0142pracy i\u00a0iteracyjnego rozwoju produkt\u00f3w.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>9. Czym jest Experience Intelligence?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Experience Intelligence to oferta Capgemini, kt\u00f3ra pomaga organizacjom wdra\u017ca\u0107 i\u00a0skalowa\u0107 inteligentnych agent\u00f3w w\u00a0ca\u0142ym obszarze do\u015bwiadcze\u0144 klient\u00f3w. 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