Swedish Customer Service Advisor

About us

Capgemini is one of leading global companies offering consulting, IT technologies.

The Cloud is fashionable – everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.

Candidate’s profile

Before you start our induction training we will check if you have:

  • fluent Swedish language skills both verbal and written
  • Good knowledge of English
  • pro client attitude and communication skills
  • basic experience in Windows 7 and MS Office
  • customer service experience (is an asset but is not necessary)
  • team player, problem solving attitude and efficient task management skills

Job description

After an induction training you will be able to:

  • handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
  • analyze and resolve most common enquiries using step-by-step solutions provided to you
  • deliver high quality standard service to customers
  • cooperate with IT specialist team to deal with more complex issues

What do we offer

  • Working in a close-knit team and a friendly atmosphere
  • Development of expert or leader competences
  • Bonuses, including those for recommending new employees
  • A wide range of training and co-financing of courses
  • Additional life insurance
  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Relocation packages to facilitate relocation
  • Integration events and joint celebrations
  • Possibility to work from home
  • Employee volunteering opportunities and interesting CSR projects
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care, also for your family
  • Bicycle parking and carpooling

Ref:

Swedish/CSA/KRK/KTW

Opublikowane:

2019-01-10

Poziom doświadczenia:

Students & Graduates

Poziom edukacji:

Students & Graduates

Typ zatrudnienia:

Stałe zatrudnienie

Lokalizacja:

Krakow/Katowice

Department:

Infrastructure Services

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