ServiceNow Business Analyst

About us

Capgemini is one of leading global companies offering consulting, IT technologies.

The Cloud is fashionable – everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.

Candidate’s profile

  • Organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
  • Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

Requirements:

  • 2+ years of hands on experience in ITSM processes
  • 1+ years of hands on experience in business analysis and configuration or administration of at least one module of ServiceNow Platform – as a must
  • Understanding Scrum Methodology – as a must
  • Decompose high-level information into details
  • Use of industry recognized technologies in order to facilitate work environment
  • Excellent command of English language
  • Demonstrate experience in communicating across all levels of an organization

Nice to have:

  • ServiceNow System Administration or ServiceNow Certified Implementation Specialist
  • Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)
  • Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)

Mobility Requirements:

  • Ability to travel: ~30% travelling to EU (weekends at home), also team members can join projects in USA/ Canada/Australia regions outside UE

 

Job description

ServiceNow Analyst in collaboration with clients, ServiceNow architects and developers plays a key role in the implementation of best practices within ServiceNow Platform based on Capgemini and industry standards. The role requires profound business acumen and understanding as well as thorough understanding of ServiceNow configuration and admin capabilities with use of agile methodology.

As ServiceNow Analyst you will join Project & Consulting capability, designing, developing and implementing processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform. You will be capturing business requirements in a form of agile client stories, as well as testing configured functionalities end to end as soon as these have been developed.

Main accountabilities:

Service Implementations:

  • Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
  • Capture customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers

 

Your Team

We deliver projects around the globe for Clients in multiple industries. We are subject matter experts for IT support transformations running assessments, intruduction or optimistation of ITIL and business processes and ITSM tools.

Our Team is built by international professionals with different areas of expertise (SIAM, ITSM, OCM). We learn from each other, support one another and celebrate successes together.
We are looking for new additions to our team: talents who focus on delivering top quality services to our customers through collaboration and individual excellence.

 

What we offer

  • Working in a close-knit team and a friendly atmosphere
  • Bonuses, including those for recommending new employees
  • Possibility to work from home
  • A wide range of training and co-financing of courses
  • Additional life insurance
  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Integration events and joint celebrations
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care, also for your family
  • Bicycle parking and carpooling

Ref:

ServiceNow/Business/Analyst/KRK/KTW

Opublikowane:

2019-03-01

Poziom doświadczenia:

Professionals

Poziom edukacji:

Bachelor's degree or equivalent

Typ zatrudnienia:

Stałe zatrudnienie

Lokalizacja:

Krakow/Katowice

Department:

Infrastructure Services

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