Service Delivery Manager

Recruitment process for this position and onboarding trainings are conducted online.


What do you need to start?

  • Have strong understanding of business context for the analyzed data, can draw insights and makes relevant recommendations to drive process improvements;
  • Construct analysis of information that conveys the salient facts in a clear, unambiguous way to a variety of audiences to drive, decision making and process improvements;
  • Be able to have senior level conversation with the client in the business context utilizing outcomes of the analysis performed;
  • Have good understanding of the business, its’s volatilities and the impact on organizational finances and service. Demonstrates critical thinking associated with managing risk;
  • Use sound commercial principles to manage profitability in delivery and ensures services delivered are within the contractually agreed scope;
  • Manage continuous improvement agenda and innovation within the engagement offering commercial benefit and operational efficiency;
  • Drives the continuous improvement culture within the delivery team to drive further productivity as well as value for Client;
  • Encourage, support, and enable individuals, exploring new ways to engage them and help identify the greater contributions they can make to the business;
  • Sets and communicates vision, goals and objectives in an inspiring and motivational manner and ensures staff have career and development plans and that these are achievable;
  • Participate in or leads successful recruiting efforts, evaluating candidates against organization / project needs and position/role demands.


What duties will help you grow?

Role Overview:

In this role you will manage contracts daily including operations and finance and complex operational issues and will be responsible for profitability and productivity of the contract. You will continuously improve the service by identifying potential risks and resolving them through innovative reliable tools and methodology deployed by motivated staff. You will constantly explore opportunities for account development. 

As an Operations Manager you will be expected to:

  • Operate as Subject Matter Expert, recognized as an expert in application of process(s) specialism
  • Demonstrate an extended ability to think outside of the box and challenge convention
  • Drive DGEM development within the expert community and DGEM deployment for your Client
  • Have excellent knowledge of technological products and solutions available on the market and has strong awareness of their strengths and weaknesses to drive the innovation of new products and processes
  • Be an “Influencer” in the further development of the functionality of process specialism via technical knowledge, capabilities and attitude


What have we prepared for you?

Personal and professional development: 

  • Development programs, external courses, education & certificates co-funding 
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more. 

Our legendary atmosphere: 

  • We don’t have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!  

A lot of benefits: 

  • Private medical care, which can be extended by a package of dental services purchased on preferential terms.  
  • Private life insurance which can be extended by oncology package purchased on preferential terms. 
  • Referral bonuses for recommending your friends to Capgemini. 
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.  


Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.   

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.  

Do you want to get to know us better? Watch a short video: Who are we statistically at Capgemini Poland in 2020? 
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska). 





Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Stałe zatrudnienie, pełny etat



Business units:

Business Services


Finance & Accounting